Great selection of running shoes and very helpful staff! There was a sale online for Brooks running…read moreshoes, and Lloyd's was priced the same, which was great.

I had not been to this business for several years, upon returning today i remembered why quickly…read more The attitude of the person i spoke to was a combination of disinterest and some weird version of elitism. Never again ! All this after first talking to someone there on the phone that assured me they had several options for me, literally 10 minutes before I arrived! Not worth being subjected to the condescension.

My daughter has been having severe foot pain on the edge of her foot when she runs a few miles. Her…read morerunning shoes are breaking down so I wanted to find a true running store that could help her get fitted for a better running shoe. The whole family went to Fit2Run and had the best experience. Kimberly assisted us and could quickly show the reason for the pain after doing the foot scan and watching her walk. We were so impressed that all of us did the scan to resolve issues others were having. Kimberly patiently talked to each of us about the best type of shoe for our gait and had us try different inserts to match our needs. We bought a few pair of shoes and inserts so it made sense to get the store membership as it paid for itself and gave an add'l 10% off the order which made the pricing lower than anything comparable onThe pricing is very competitive if you pay for the membership

Manager refused a refund on a order received at oaks mall. The reason was that they had change…read morecomputer systems at the Butler Plaza location and could not pull up receipt on the new system. I had my receipt and ask for a store credit, With a deer in the head light look. I spend around 2000 a year at fit2run.Not no more will go elsewhere Sell sell sell . with no after sale service. This manager should be fired.

I went here to get a sized hat since there was no other store. I tried on 3, never getting a good…read moreidea of fit because of 1, the security sensor and 2, its new. I asked if i could return this $28 hat if the sun wears out the color, to which they said No. Ok, well if this is the wrong size (my previous hat's tag was gone), may i return it? She asked if i was going to bend the brim, to which i said, of course, ill need to in order to have it fit. She then said No to that as well. Baffled, i said, then why do i need a receipt? She shrugs. 5 days later of limited usage, i had determined that it was the wrong fit. I called, got a different person, and asked for an exchange. She said as long as i have the receipt, sure. I take my way there and she changed her mind. Cant return it because it was worn and cant be resold. I said, of course i wore it, that is its function. THAT is what i bought it for and its clean, brim is not cracked, color is fresh, smells like a store, and this was 5 days ago! Do you not stand by your product? She repeats that she cant sell it. Knowing retail i inquired, Cant you damage it out and get credit from your vendor? Its unaltered and you alter hats here, perhaps you can take THIS one back because i had no customization done to it? She stands her ground. I stood there thinking, well it is a hat. It gets wear and tear almost immediately. But, a similar item to a hat is a shoe. Shoes, that meet the earth with every step, can typically be returned if theyre not badly worn. I compared shoes, hardly worn for 5 days, if they can be returned, and i know they can because chain stores want to keep customers satisfied. But..were talking a hat here...with a total of 10 min in 5 days of wear. I look at my receipt and see a lids.com. I kindly leave and get the customer service phone number from their site. LIDS.com did not question my return, did not deny my return, and apologized on this store's stingy policy. They sent me a fedex slip to send it back, free of charge, and gave me a refund. Mind you, i wanted an exchange. I wanted to give them my business, but because i had to go through this, to hell with that idea. If the cooperate number can issue a return, why cant the store? Pish posh. Im getting my money back and getting my sized hat on Amazon. Stay away from this store.

This store sells HATS! Man, who doesn't need a HAT once in…read morea while? I LOVE hats....and you know where you can find one? AT LIDS! They have like every team from every sport and every size IN THE STORE..... So, if you're like....an Oakland A's fan....but you live in FLORIDA.... YOU CAN STILL GET an A's hat. And THAT rocks. Keep doing what you're doing, lids. Pish posh, indeed....whatever that means!

Good selection. Prices are as high as anywhere so no breaks…read more One star for "service". I get it. They are college students but Mgr, this was my experience. Walked in. Three kids staring at their phones. I wander around for ten mins looking for something specific. No one cares. I go to purchase something. Walk to counter. One girl pricing. One girl (brunette/hair in braid) has to be asked by blond girl to help check me out. Brunette asks for name-I decline. Gruffly informs me they'll need it if I return it. I say I won't (alumni driving through). No other word. Just tears receipt and hands it to me. Again, I get it. Midday Tues. My sale is nothing compared to your game days. But honestly awful experience and I'll never come back or tell others to come here. TONS of other options. Just do better. Like, basic politeness.

New Gator mom here, and after seeing the recommendations about Alumni Hall, I knew that I needed to…read morestop by. Their selection and variety of apparel, and gifts is remarkable (from household items and pet products to jewelry and sporting accessories; and dozen options of hats! The prices are reasonable, and the staff is very friendly and helpful. Return trips will be a must every time I'm in town visiting my student!

Service was almost nonexistent. Took 10 minutes to find any help. Selections were slim, and what…read morethey had was expensive. A gentleman from the golf department had to get someone on the radio to come over and help me. He called for help not, not twice but three times before I had to ask to see a manager. Once I asked that, man did people come over to help. Still complained to management, but they do not care.

Golf section employees are completely useless. They had two clubs in the simulation/demo room that…read moreI wanted to test and buy if I liked them. I asked the guy if it was ok if I took a few swings with them. He just flat out said "no". So I asked him why not. He said "there isn't a golf associate working". Ok bye!!! Just lost out on a potential $800 sale. Nobody ever cares if you swing their demo clubs but whatever....

I needed some hiking gear for my trip to the Smoky mountains upcoming and my sister suggested I go…read moreto REI. I ussually shop at other stores to get my outdoor wear but this place is unmatched. There is such a large variety for colors and lots of sizes available. I ended up getting hiking boots and base layers to keep me warm during my trip. This store is definitely on the pricier side but the quality of the items I bought are unmatched. The workers made sure I had everything I needed and were very responsive to me needing changing rooms or different sizes of boots.

I love REI stores and have been a co-op member for years. When I saw them building a store in…read moreGainesville, I was excited. I have visited twice so far while charging my Tesla after visiting Shands. I love how conveniently located it is, and I have been happy with my purchases. I respect and appreciate REI Gainesville's attention to safety including requiring people to wear face masks plus enforcing distancing and providing hand sanitizer. I think it's unfair that the negative reviews are people complaining about safety protocols. My experiences have been great. I was a little disappointed in the lack of selection in the cycling gear department, but overall there is excellent merchandise with very helpful sales associates. The quality of REI merchandise is high, and it is priced based on the quality. If you want cheap, I suggest going to a discount store where your gear will not last as long. My last visit I was especially impressed with the sales associate who checked me out. I don't shop much in person these days due to having leukemia, but the protocols were exceptional and I felt safe there. I will definitely return, and I highly recommend shopping at REI Gainesville!

Conversation... "Hi Im looking for a wide shoe for running my current shoe is bothering me."…read more(Measures my feet and brings a pair of shoes, I try them on) "My right one is bothering me a little" Man says- "there's no way it's bothering you, they don't make them wider than that" I point to where it feels tight and say, "I feel like it's cramming my toes together here and I'm starting to get a blister from walking like this, maybe it's because I'm sensitive?" Man says condescendingly- " if you have a blister it's because of your socks." He points to the small sock area on the wall I say- "by any chance do you have a cotton blend because these thin socks make my feet sweat" He says, "impossible those don't make your feet sweat" they do the opposite. me- "well then they make MY feet sweat because I feel like I'm sliding inside my shoes when I use those... maybe I sweat too much" Him- "the worst thing you can do is use cotton you should never use cotton when you work out" He continues to speak to me condescendingly so I said thanks and left. I actually wanted to buy a pair of shoes I saw on the small selection wall but decided to go elsewhere because it felt like I wasn't pro enough to shop there. He must not have wanted to sell anything today. I expect for the employees of a specialty store to know more about running/walking than I do, but not about what hurts Me or how cotton helps someone with apparent hyperhydrosis lol or at least to be empathetic. I'm not making this up this is what I'm feeling, even if you try to convince me I'm not. This might not be the place for you if you are a beginner to this specific sport/discipline. I'm also not an idiot as a former employee of an athletic footwear store and former D-1 athlete.

I call them my Darth Vader sneakers…read more Gainesville Running and Walking has the best staff. My feet are wide. I have sciatic pain. I tend to walk on the outside edges of my feet. I walk like a duck a bit. Last year they fit me with New Balance 860v8s and it helped the pain and gave me some much needed stability. I wore these sneakers every day. For the first time in a very long time I was pain free. I started working out and eating healthier. But then a couple of months ago, about 10 months into owning the shoes I noticed I was starting to get some pain back. My beloved NB 860v8s were looking rode hard. The soles were almost smooth on the outside edges. It was time to get new shoes. I put it off a couple of months because sneakers are freaking expensive. But inhad to bite the bullet. Buying my NB Darth Vader's is an investment in my health. I do everything better when I'm not in pain. We went in and I got help from the tall white guy (TWG) whose name I didn't get. Shame on me. He is the same guy who helped me last year. TWG measured my feet and then started pulling boxes. I like how he fit one foot with one sneaker and the other with a different sneaker. We whittled down my choices to two New Balance sneakers. I mean, don't fix what's not broken, ammiright? I couldn't make up my mind but something wasn't just connecting. TWG asked me which pair do I NOT notice on my feet. That ended up being an easy decision. The NB 880s won. Sure these are some big shoes, but I have paddles for feet. I need a good solid shoe to keep me from falling over (yes, falling over is something that I do on the regular). I really appreciate the service that I got from TWG and saw from the other staff person. The store quickly filled up while we were there. They didn't pay me less attention because I'm not a runner (hi Dick's Sporting Goods, looking at you). This is important to me. Don't judge me. Also GNV Walking and Running is locally owned shop and I want support my neighborhood stores. This is very important to me. Gainesville has a ton of locally owned eateries bit we don't have many locally owned boutiques or clothing stores. So its special when I can support something besides food.

Always a good selection and nice, helpful employees. I travel from out of town to frequent this…read morelocation.

looked everywhere between atlanta and here to get a new pair of Birks for our trip- No one along…read morethe way had our size or style- These guys were helpful, had what we wanted, and outfit the whole family. Thank you!!!

My wife and I love this place. My wife has found a brand there she's never seen anyplace else; and…read morethey look great on her feet in several models. My only concern is the people behind the counter are obviously employees, not owners. I believe the ownership is over in Tallahassee. As for Ann C's review below, I am surprised this store does repairs, and assume they send them out to a 3rd party. They could have done something like offer to send them back for an adjustment, offered her a new pair for 50% off or give her 10% off on her $350 in purchases. But employees can't do that, owners can. You know?