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    Night Water Industries Augusta

    1.0 (3 reviews)

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    Communigraphics

    Communigraphics

    (1 review)

    $$$

    Update: after speaking management, we nailed down the source of the issue and made a plan for…read morefixing the problem moving forward. I always appreciate when a business takes the personal step to reach out and see how they can make things right. Looking forward to working with them in the future! Look, Communigraphics is a fine local business. My organization has worked with them for a few years ordering branded T-shirt's, polos, and name tags. The quality has always been great and the prices are reasonable. My only complaint is that they don't seem to have a good internal communication structure or complaint resolution system. My organization places our yearly order in January for 11 branded polos. I asked for a quote or order summary and never received one. A few weeks later we asked to add one shirt to the order, because we brought in one additional person. I asked for an updated quote or order summary and never received one. About a month later our order came in- missing the extra shirt. A few more months later our extra shirt came in- but they'd ordered an extra of each shirt. We now have 23 shirts for our 12 members and our extremely small budget is down an additional $350 (because the person who picked up and paid for the order didn't realize the duplication error). This is all okay so far, people make mistakes. I explained what happened to my sales person I'd been working with. She has no idea what I was saying and just left it at "well you can't return branded T-shirt's". I've made it clear that we didn't order these, right? Eventually after 5 or 6 emails, I gave up on her and called the manager. He or she was out, so I had the person at the front desk take a note for them with my number explaining that I had an issue concerning a double charge. A week went by and I called again and had them take another note for any manager to return my call concerning a double charge. I never heard anything back. In the end, we can use the polos next year so it won't be the end of the world. But our budget doesn't carry over- so we've had to cancel other plans because we don't have the funds for it. I could go in and demand to speak to someone in person but I'd had to call off work to make it during their hours. In the end, I'm fine with taking our annual business elsewhere. But quality-wise they were good. Just hope that you don't have a problem because they have no interest in resolving it.

    From the owner: Signs, Screenprinting,Embrodery, Gift Store,read more

    Night Water Industries Augusta - guns_and_ammo - Updated October 2026

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