so I'm here to touch base and update on my last review my last review I described my terrible experience at Night & Day Dental as far as the staff there. The office manager had very little knowledge, the dentist was very rude and abrasive. They're logic basically because they couldn't do it. They had no recommendations for me basically. although I had describe to them the health issue I have as far as you know, the health issues with my blood pressure sometimes and I have epilepsy. so after my appointment on June 19 when I did it get the extraction done I waited maybe a week or so later for the refund. The refund was supposed to amount to $347 because that's how much the extraction cost for the two. I DIDNT RECIEVE THE FULL REFUND. We had only received a refund of $146 . When I asked for an itemized receipt, so I could see all the transaction, history and the office manager Jennifer agreed that the math on the receipt didn't make sense, because as I was asking her questions, I couldn't understand by the credit for wasn't on there? The only other procedure I had done at this office was when they took my wisdom teeth out and that is a significant price difference difference !!! Then I was told by the office manager that it could've possibly been put towards other services but once again, the only other services I had done was the wisdom teeth that were taken out. That was a whole year prior to this incident. My mother and other people that I know that work dentist office told me that the only time that happens is when the person has insurance . When they're requesting a refund and they're waiting to see if the insurance has actually fully paid for everything so they're not giving people little money or money that is too much. With that being said, I didn't have any dental insurance hence why I had got the membership planned throughout the office, so they weren't waiting for a payment to be received because the service was already fully paid for. I had verified this when I had made the appointment on June 5 to get the tooth taken out and again on June 17 when I had paid for the membership again to ensure that the appointment would be valid. when I had asked for corporate email, or at least the regional Director email, she said she could not give it to me because at this point I wanted to talk to someone else, someone who would be better fit to help me. I had also asked for the refund for the membership plan, because I refuse to return, because no services were provided and the customer service was horrible. I wanted to ensure that I would get the refund back for the membership and she assured me that that would happen because no services were actually provided or she didn't see a reason why the refund wouldn't go through. I had contacted the billing department on July 8 to see why the refund was denied. They said that the office manager had told them that I had had two x-rays done into cleanings done at the office and so the services for the membership plan were used and that's why I couldn't receive my refund. Of course when I called the office on July 8 to speak to somebody, she told me that she never had assured me that I would receive the refund. as I stated before the only reason why I had renewed my membership plan so that I could use the credit that was already on there for a service that was paid for a year ago to get the two teeth in the front taken out . once again, the only time I had had two cleanings and two x-rays done was when I had first bought the plan and that's when I had my wisdom teeth taken out, and I spoke to the previous dentist who said that the two teeth in the front need to be taken out ( two DIFFERENT procedures and DIFFERENT times ) . So with that being said, I would not recommend this office, because the service is terrible, the dentist is rude for as much as they cost, also, they were not willing to help me in anyway shape or form..... it was a terrible experience for someone who has anxiety when it comes to the dentist. This just truly makes me hate going to the dentist even more. read more
