Years of Avoidable Harm--Tooth Loss, Jaw Injury, and Dismissive Care…read more This office's pattern of poor communication and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. In late October/early November 2019, I had an apicoectomy on tooth #9 with John D. Wells, DDS at 16600 Birkdale Commons Parkway, Huntersville, NC 28078. I followed all aftercare to the letter, rinsing faithfully with the prescribed cleanser. After the first procedure, I started feeling pain and discomfort in the tooth area after drinking cool water, so I contacted the office right away. Dr. Wells had me come back for him to take a look. He then determined he needed to redo the apicoectomy. Afterward, I asked what the problem was, and he explained that the dissolvable sutures from the initial surgery hadn't dissolved, so he removed them manually. He assured me healing was on track, but by early 2020, persistent infection forced me to need an extraction and an implant, which was both costly and heartbreaking, especially at my age for a front tooth. I was 80 years old going through all of this. I was never told about the threat of infection, and only learned later that undissolved sutures can trap bacteria and lead to failures like this; and that dentists should proactively remove them themselves to avoid such risks. Had I known, I might have pushed for that upfront or chosen differently--but trusting the process, I returned to the same practice in 2022 for a root canal on tooth #8. That's when things worsened dramatically. During packing placement, the assistant demanded I open my mouth much wider to keep it dry, using scare tactics: she warned that if I didn't, "it would have to be redone." Again, I am an older patient, and it was very clear this assistant dd not care about me as a patient, and had no interest in a reasonable bedside manner. Fresh off the 2019 trauma, I felt pressured and complied to open as wide as possible, despite visible distress in my eyes, as she took her time. The strain immediately triggered pain and discomfort, and I was soon diagnosed with a displaced TMJ disc--causing relentless muscle spasms, a sensation like my jaw is off its hinge, difficulty speaking, and chronic agony requiring therapy and meds. After contacting Dr. Wells numerous times with my distress and concerns, he dismissed them outright, claiming the assistant "didn't force my mouth open or threaten me with a gun." No empathy, no accountability--just deflection. As I said before, this office's pattern of poor communication (e.g., not warning about dissolvable suture risks) and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. The initial staff seemed friendly, but the care felt reactive at best. If you're reading this, ask upfront about materials and removal plans, get consents in writing, and trust your instincts--if something feels off, walk away. I wish I'd switched endodontists sooner; now I see one who actually listens. Proceed with extreme caution here.

I just had my second root canal here in five years. It was no big deal…read more People think root canals are a big deal, but that's due to old technology. Other than the needle being stuck into my gums at the beginning to numb the pain, this was 100% painless. Same as five years ago. I also learned that flossing is 10x more important than brushing your teeth. Brushing only gets the surfaces and gums. Flossing gets rid of the plaque that leads to bacteria and infection. Excess plaque has also been linked to Alzheimer's and heart disease. Great info, friendliness, and overall customer service here. Or you can call it bedside manner. Whatever you want to call it, Dr. Wells and his staff are highly recommended if you're seeking an endodontist.

Absolutely the best of the best - EVERYONE at LKN Endodontics is top of the professional lines…read more Old school - they phone to check on you after ALL procedures!

Just had a root canal done today by Dr. Haglund and I could not be more satisfied with the office!…read moreI have never experienced such good courtesy from any doctor like I did here. Dr. Haglund was awesome. He made me feel extremely comfortable and cared for. You can tell he is a good person with a great heart who truly cares about people. The lady who helped him during my procedure was amazing too. She worked so well with assisting him to make my experience easy. The price was reasonable too, it was much lower than I expected it would be! And the best part... they let me pick whatever music I wanted to listen to. Listening to Billie Eilish while getting a root canal done was a first! I would recommend this office to anyone and if I ever need another root canal done again I know exactly who to call! Thank you Lake Norman Endodontics!

I was referred to Dr. Callison by my dentist for my first-ever root canal. You can imagine my…read moreapprehension by getting this procedure, but Dr. Callison quickly put me at ease. The entire procedure only took about 30 minutes, and it was both relatively easy and painless. I left with instructions to take Advil for a few days to help with the inflammation. I was amazed that once the novocaine wore off, I had no pain other than some slight tenderness along my jaw. I was soon able to chew normally. I'm pleased to have had such a great experience, and will definitely return to Dr. Callison if I need another root canal.

Scheduled an appointment a week ahead for a root canal. walked in today, reclined in the chair,…read morexray done. lady walks in and says insurance is not active. I get up from the chair and call the same number on my insurance card and poof- yes indeed insurance is active. A 3 minute phone call! "We'll have to reschedule for next week so the Dr. doesn't have to rush" i am told. So another week of pain and discomfort because you didn't make a phone call ahead of time. Hmmmm. Why did you not prep the insurance work BEFORE I came in? BEFORE I gave up my morning of work!? BEFORE I was reclined in your chair with a bib on? You had a week to make that phone call and discuss with me any discrepancies. Shame on you. That is very unprofessional and disrespectful. Going home with pain and nothing resolved... and I'm sure I will be billed for that useless xray. Scheduled appointment with someone else. They verified my insurance before I made it home. Steer clear of a place that struggles with paperwork or phone calls!

Great staff! Wonderful results. Worked with my insurance and gave me a great discount even though…read moreI was out of network. I feel like they are getting my smile restored to where it was 20 years ago!

Cracked fillings replaced. Dr Mayberry was excellent. He…read morelistened to my concerns and made a plan based on my need. Both done same day. Less Novocain and in and out quick. Thank you.

Their office is amazing. Very informative and their customer service is the best. Highly…read morerecommended.

Poor dentistry.... After spending thousands and thousands of dollars on having so-called veneers,…read moreI'm finding out almost many of the teeth that were done by this dentist were done. Poorly caps had to be replaced. I feel as though he practiced on my teeth. Now seeing a cosmetic dentist who tells me most of them will continue to fall off because my teeth were ground down. Too much of the enamel was removed. Caps will not stay. Having to have many of them redone again. Think twice before you use this dentist. He does not stand behind his work. Good talker.

Dr. JT Davis and the woman Courtney who works with him are two of the nicest people you'll ever…read moremeet in your life. Kind, professional, sweet. If you need serious dental work, root canal, extraction, etc., Lake Endo is the place to go. Such a nice group of people working there. Clearly, that means they are paid well and appreciated. Also, Brittany who did the intake over the phone with me, sweet as pie. Although a root canal isn't fun, I'm grateful I was there for the procedure.

Unfortunately we were unable to see this physician who came highly recommended by our dentist. The…read moreyoung lady answering the phone, Katie, was very difficult to deal with, saying the practice is unwilling to file dental insurance unless the patient pays 50% UP FRONT for any procedure because the practice had been "burned before" from balances unpaid by insurance. We tried to explain that this office is in network for us and we have never had issues with payment before, but we could get no further. After that experience, we didn't want to go with this practice from the tone we received from just an initial phone call.

Just relocated to the area for the fall - had agreat cleaning and service from this practice. Clean…read moreand nicely organized with a warm touch

Dr Chris M Riker completely rebuilt my teeth and did a great job. It cost a lot of money but my…read moreteeth were trashed. I ground my teeth most of my life and was very hard on them. They were all broken and my bite was all messed up and had needed work for some time. I tried a couple other dentists but none were nearly as good as Dr Chris. It took several months and several phases but he got it done right. I've been very happy with them ever since.