I paid for an extended maintenance package but apparently BMW's defined coverage is very exacting. So much so that, example: it covered my rear view camera but not the mounting of same camera. Also, their "coolant" is supposedly "lifetime" so no replacement is warranted. I definitely would not advise the purchase of an extended maintenance package from Mini. read more

Best car buying experience!! The whole process of them buying my trade and me buying their vehicle went surprisingly very smooth. The whole deal was done quickly and efficiently. Something I've not experienced at any other dealership before. From the sales staff (Dalton) to mgmt (Curtis and Marty) Top stars to all of you and your team! I'm very happy and satisfied. read more

I will never take my car here ever again. They charged me to $200 to diagnose an issue. Then not even a week later the same notification came on the dash so I took it back and asked if I was going to be charged again for another diagnosis and the service manager Casey told me "well I have to charge you something" so they charged me another $200 I never returned. read more

I wish there was 10 stars! I think when anyone buys a car they know the headache that it entails at some point during the duration of your purchase. I believe the people you deal with while visiting a dealership is key to purchasing, service, and the sense of being taken care of while making big decisions! Tony and Katie are just that! Since I have met these two amazing and brilliant individuals they have done any and everything to help me as not only a client but a person! They will now be friends for life because of my purchase of a mini. I have family that works for niello and have purchased and brought my cars to niello for 10 years+!! They are the reason I stay!! Thankyou guys for everything! Truly! Ps. Please give them a raise ;) read more

Pretty disappointed, my wife is a huge fan, me I'm just okay. She's owned two Minis and brought her second in for service. The cost was way more than the car was worth and we decided to just buy another. We picked out a 2025 model with 5600 miles on it and they gave us a token trade in amount for our old Mini. However, they took forever to get the paperwork done so we spent pretty much the day there. They serviced the vehicle and we got it home and it leaked oil all over our garage floor. My wife ended up spending the next day waiting for them to fix it which they said was a bad gasket on an oil filter that they replaced. This is a pretty sad sign. read more

I am disappointed. As you can see, this is not my first time using Niello Mini, but I'm afraid it will be the last. I purchased my second Mini from them in April 2023, after having a great first experience. My car was delivered to me, as I drive up from the SF Bay Area to support this business. There was an issue with all of my original purchase agreement paperwork. The VIN for a completely different car was on all of the documents I signed. Well the dealership assured me that since this was their issue, they would handle all of the proper procedures in order to correct this issue. They sent someone to me around Memorial Day (late May) to have all new paperwork signed with the correct VIN, remove my current license plates and assign new temporary plates to wait for the actual plates again. Fast forward to now over a month that the temporary plate has expired, I have not received any new plates. I contact the dealership and they tell me that I need to contact the DMV. So I went to the DMV (two weeks ago upon writing this review) and they have informed me that they have no record of the VIN number for my car. They also inform me that I need to return to the dealership, since technically, all of the DMV fees I paid when I purchased the car, hold them responsible for having the car properly registered. I immediately get in contact with the dealership after MULTIPLE attempts to contact my previous sales representative Diane, as well as Shane. When neither of them were returning any of my messages or calls, I asked to speak to literally ANYONE that can help me because at this point, I am driving around a car that the DMV has no record of it being registered. Fast forward to today, I've been in contact with the dealership. Every day it's "they will work on it today", "they will look up the paperwork today" and now it's "they'll handle it on Monday". I'm struggling to understand why this dealership has decided to completely neglect the fact that someone has absolutely dropped the ball on getting this taken care of. I'm lost on how to get this handled and am extremely confused that there is no sense of urgency. As someone who is a returning customer that has made the 2 hour drive to purchase not one but 2 vehicles with them, I cannot begin to share how completely disappointed I am. Please do your research before visiting, I certainly will moving forward. read more

VERY Disappointed. For over twenty years, I have been taking my Mini Cooper to Niello for service and repairs. Attempted to make an appointment to get some needed repairs and service done on my car, a Mini Cooper, but because it is a 2004, they refused to book me an appointment or do the repairs and service. Stating the car is too old will not work on it. They have my entire repair and maintenance history. Now I am stuck trying to find a good shop to do my repairs and maintenance that I can trust. SHAME On Niello. Lost my business for a possible future car purchase. read more

This place is trying to get every pennies you have. I went for oil change and they always came up with more items and priced them super high. Like a motor mount replacement costing over $1500, absolutely insane. $1200/$1500 for labor. Are you guys delusional? Last time they cheated my money to replace tires over $2000. I am not going to pay anything moving forward with this maintenance thing. I will check every single auto repair places to avoid spending a one more penny at this weird place. read more

The service people here will dismiss you and make you feel like you don't know anything about your car. My engine had an odd gurgling noise, the car needed a replacement hose and a tire rotation. I checked in and went to wait. A technician came out and dismissed everything I asked them to look at. Said they didn't hear anything in the engine, said they don't do tire rotations for my car and basically said it was a waste of time to fix the hose. Then handed my keys over to me and said if I wanted to leave it overnight so they could try to hear what was going on with the engine. Turns out they didn't even enter in my car into the system cause they weren't going to work on it. So I left. I was upset since I took a day off to drive over here only to be disregarded. And made to feel like I was nuts for having maintenance on my mini. The crazy thing is I've gone to other Mini service centers and have never been disregarded like this. The technicians always make sure to review and inspect and do the work. They have never handed my keys back and walked away. Or had them tell me I didn't need a rotation. Much rather go to Concord or Marin at this point, of which have treated all three of my Mini's and I with care. And guess what... now my check engine light is on, which now I have some unnecessary anxiety that could have been taken care when I went to Niello. Obviously they have my lost my business. But hopefully this helps others not be railroaded by these folks (or this specific technician) that clearly don't care about people who are just trying to take care of their car. Update: my new mechanic found two issues. They took their time to diagnose and order the parts to fix the issue. So thanks for dismissing my concerns, found someone who actually does their job unlike Niello. read more

This is the worst dealership in the world, all the service people are liars and not professionals. Any car you take there for a small problem gets $20,000 estimate to fix it. Don't trust and don't was your money ant time. read more

Highly recommend bring your vehicle here! Michael T went above and beyond, taking the time to answer all my questions and help with my insurance claim. He was kind, well verused, and understanding to my situation. read more

Niello Mini parts department is a rip-off!! I was in need of a rear running light bulb. They charged me $70.02 plus tax which I thought was very expensive even for a dealer but I needed it to get a signoff on a fix-it ticket. When I got home, I looked on line and all the other Mini dealership were charging $26.47. Also, The invoice stated that once installed it was not returnable!! read more

If I could give this dealership a negative star I would. I purchased a Mini Cooper from them in March 2022 and I am still dealing with problem from with the DMV Registration, unreimbursed out of pocket expense for something they should have fixed before selling the car and missing trunk mat. The biggest issue is the car registration - Tags on the car say June 2022 I punched the car in March 2022, so I was expecting tags for 2023. However, have bill for Tags due Dec 2022 how is this possible since I just purchased the car and have not had it even 6b month. I emailed them and they sent back a ridiculous email (see below). Now I have to pay for vehicle registration twice (once at purchase, which is suppose to be for a year) and now again in Dec 2022 that is not a year. The worst part is that they will not even acknowledge their mistake. What they failed to mention is that they screwed up the DMV paper and will not fix the issue. I have two sets of DMV documents (purchase and the second set they sent where the data is completely different. Clearly they didn't register the car in 2021 and they are having me pay 2 years worth of registrations. They have washed their hands of this. Next item is the that the car was sold misaligned and the tires were worn out that way. So I had to pay out of pocket not only for the alignment but the tires (something their General Manager Louis said he would reimburse me for and here were are In July nearly and no response from them despite numerous emails. Lastly it took them 3 month to actually send me the truck cover that was in the car when I purchased it but when it was time to pick the car was dirty so they kept it one extra day to clean and the mat went missing. They did promise to ship it out but it took several emails and phone calls to actually get this item closed. I will never do business with them again and I do not recommend them at all and if you are seriously considering purchasing a car from them make sure they are not pulling a bait and switch on your DMV paperwork. This has been by far my worst car buying experience. So much for the Niello Promise. The promise is just not worth the paper its written on - read more

Niello MINI - Their email response - clearly no idea what they are doing - Car Dealers Near Me - Sacramento, California

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Like Click and Clack have proclaimed, "bo-o-o-o- gus!" They tried to get me to replace a motor mount for $1500+. I took it to another mechanic and there was a very fine crack that was pretty impossible to see. And it only cost me $600+. He told me it was an unnecessary repair. read more

I took my new key to get programmed. Katey, the service representative assisted me and stated there was a $250 fee and she indicated I already had the features that I needed. Thank you for saving me $$$!!! I always get great service when I come in. Also, Zoë the cute little dog is always there roaming around and greeting people. read more

I've been a Niello customer for 10 years and have been happy with both its sales and service. Front line staff have exceptional customer service. But I have been trying to have someone from the company return my call for the past 2 days, and they are completely unresponsive. I've paid off my auto loan, arranged under their auspices, early and have a question about a potential partial refund for the gap insurance I paid at the time I took out the loan. I come from a service industry, and a simple acknowledgement from someone from an organization, to acknowledge their customers, is not that difficult to provide. But Niello, for whatever reason, is not being responsive. A complete failure in customer service from the Finance arm. read more

I have been dealing with Niello Mini since 2005 when I bought my first of what is now three Mini Coopers. I always get amazing service no matter how big or small the issue. Casey Black goes WAY above and beyond what her job description is. She always resolves everything in a timely manner and always keeps us informed every step of the way whenever we have service completed on any of the Minis. read more

I recently got my dream car from Niello MINI and had the best experience. Erika made the process very smooth and she was able to get me exactly what I wanted within my budget. The customer service at Niello was some of the best I have encountered while car shopping, they were up front and helpful every step of the way. If you are in the market for a MINI I highly recommend letting the people at Niello take care of you. read more

Niello MINI - MINI Countryman S-All in Thunder grey - Car Dealers Near Me - Sacramento, California

Was interested in getting a new car since my previous car was getting up there on mileage. Made an appointment with Kristen and she was very helpful and informative from start to finish. She showed me the 2018 Mini Convertible and test drove it. Loved it! After test driving it, we talked numbers.... the entire time, I felt like Kristen was not at all pressuring me, but made me feel comfortable, even when I kept having her go back and forth with the financial associate. When we finally agreed on a number, we shook on it, completed a ton of paperwork with the financial associate, then Kristin went over the car with me (radio, how the system works, every function in the car, etc.). Kristen really took her time and I am so satisfied with her customer service! She should definitely get recognized or get a raise!! :) Facility is very clean and there was a cute little waiting room with bottled water and snacks. To my friends looking for a new car... get a MINI and go see Kristen!! read more

Niello MINI - My new 2018 Mini Cooper Convertible! - Car Dealers Near Me - Sacramento, California

I had a great leasing experience with Fernanda and Erika. I would definitely enjoying doing business with them again.

I am a loyal Mini Cooper customer and had a great experience leasing my brand new mini cooper convertible with both Creed and Roger at the Niello Mini dealership! They both gave us exceptional customer service and product knowledge with my new car! Thank you to your amazing staff for the help! read more

Easiest car buying experience ever. Thanks Creed. Everything was done via text message and online. Signed for the car and out in less than an hour. Accommodated a surprise birthday present with a bow and all. Wow truly blown away. #creedniellomini read more

Niello MINI - Creed at Niello Mini - Car Dealers Near Me - Sacramento, California

These guys are absolute Pros!!! I dropped off my Mini for scheduled maintenance. They found a brake caliper that need to be replaced. The vehicle is still under warranty so there was no charge. They also gave me a discount on another service. They scheduled a Lyft to take me home and pick me up. When I picked up the vehicle it was detailed. Great Service!!! Thanks to Tony McCall!! read more

I love this place so much. I've had a Mini Cooper since late 2014 and I honestly never want to go back. I recently upgraded my original 2009 mini to a 2017 mini clubman. I absolutely love the car. Ivan in sales stayed late to help me through all the paperwork and then recently my battery died to the point a jump wouldn't work. So I contacted the mini service and they were able to get me in super quickly. I also was able to get it towed for free by the mini 24 hour service! They kept in contact with me, Casey and her team did wonders for my car and I was able to get it covered under warrantee! I love this place so much! read more

Niello MINI - Mini Cooper clubman 2017 - Car Dealers Near Me - Sacramento, California

I will never purchase a car from this dealership again! They are like flies on you know what when it comes time to selling you a car but their support and service is terrible. They definitely have support staff issues! Had many warranties including window coverage. Right away I had cracked window and was never able to get appointment when I told them I had warranty. Then, I unfortunately totaled my mini Cooper and it took almost 6 months, 8 calls and 2 in person visits to get my warranties back. Finance manager even apologized for not returning my calls because he had over 21 messages in his machine he couldn't get to!! and, everytime Iwent in person, sales people were trying to sell me again. No matter how bad I want another mini I cannot buy from this place. read more

Thank you Scott! You and Tony were awesome in your follow up and helping me understand the issues and working with me to get them resolved. It is very much appreciated! read more

Thank you Jose Armenta, you made the process easy and safe! Appreciate the private appointment and the home delivery of our new 2020 JCW Mini Cooper Convertible with Iconic Trim package. We now have two Mini Coopers in our garage from your dealership. Your customer service has been awesome which made the decision easy to choose Niello again. I now have my dream car! read more

Niello MINI - 2020 JCW Mini Convertible - Car Dealers Near Me - Sacramento, California

"I first met Creed when I stopped in at Niello Mini about three months ago. We stayed in touch as I did my research and considered other makes, but the Mini Countryman held sway and never lost its number one ranking. In May, the perfect storm of a home sale and 0% financing at Niello helped me to pull the trigger. I couldn't be happier with Creed's help. I never stumped him with any questions, and he was always available, though not in the least bit pushy or bothersome. I'm thrilled with my new Countryman, and can't say enough about Niello Mini as a low key dealership, and particularly about Creed, the motoring advisor who walked with me through the entire process." -Jeff L. read more

Niello MINI - Car Dealers Near Me - Sacramento, California

Just bought a 2020 jcw Cooper convertible from niello. I live in SoCal i flew up to get it and the dealership was nice. Not in the best area but the dealership was nice. To bad i don't live near by i would take it there for service read more

Niello MINI - 2020 jcw convertible - Car Dealers Near Me - Sacramento, California

My car buying experience with Creed was relaxing and the test drive was like no other test drive I have had. He took me to roads where no other people would go, which is real life driving... not just a freeway experience! I had test driven about 5 other cars and the salesmen were blah and not interested in why I needed a new car. Creed was easy to talk to and his knowledge of the Mini Cooper was impressive. I have had my car for a few weeks and loving every moment! read more

Niello MINI - Car Dealers Near Me - Sacramento, California

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Share review Embed review Write an update Edit review 5/24/2020 We had a disappointing experience here today. We went into look at a car and had a series of misunderstandings and poor communication from the sales rep. We left annoyed. That's a 1-star rating. A couple of days later the manager Jose called to discuss the situation and he was polite and apologetic. He offered a free service and that got them a second star. We ended up with a car from elsewhere but will be using Niello Mini when our mini needs dealer service so hopefully we are back on track! read more

Check engine light was on in my 2006 Mini. Took it in to Niello Mini and they gave me an estimated cost of $3000 to fix the intake and valve seals. Wanted to think about it but I do love the car but it is 12 years old. Called A shop in Roseville, got in the same day. They plugged in one of those diagnostic things, said it was the coil, replaced it, done, same day. Don't go here, shop around for someone who can actually fix cars and you will be better off. BE Love the car!!! Hate the dealership, especially the service department. Terrible, STAY AWAY!!! read more

Great service, very professional and easy to deal with. But $500 for a battery replacement? Come on people. Good thing it was under warranty. read more

I had an excellent buying experience here. I worked with Ivan who could not have been nicer and he was certainly knowledgeable. He helped me find everything I was looking for and more in the budget I'd requested. The entire team were so pleasant and easy to work with! I highly recommend! read more

I wanted to share pics of my new car for some reason I couldn't on my first review. I loved the way Maria Martinez presented my car for me with the bow!! It was fun celebrating taking silly pics! Thanks again Maria for coming in on your day off! Once again I would recommend Niello Mini if your looking for a car and want a stress free environment with people that make you feel like family I recommend you come here! Mary Horta read more

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Jason Anders provided me with such knowledgeable, patient, professional service today as I maneuvered into my first ever lease. The time had come to give up my first ever Mini Cooper "Gus" and though it was hard to do, Jason helped me objectively choose my new 2017 Mini Cooper 4 door hard top (which I have not named as yet). Jason is so easy to work with and very detailed when it comes to making sure I was completely satisfied. He made sure I had a workable knowledge of the new features of my new Mini before I left the dealership and in fact, personally drove my Mini back to the service area twice to make sure the tire air was acceptable and the sunroof working properly. Kudos go to Kevin Powell also for his energetic attention to my "happiness" every time we purchase -and this IS our fourth Mini! read more

Niello MINI - Car Dealers Near Me - Sacramento, California

I am writing to give KUDOS to Creed Cate of sales. I met him on the lot when I dropped by "just to look." Although there was not a car to fit my specific needs at the time, he took my contact info and offered to keep an eye out for one just right. He diligently kept in contact, gave advice, and sent links to Minis. Although I did not purchase a car from Niello Mini of Sacramento, I wanted to recognize Creed and his time and expertise to go above and beyond for customers. Please share at your next team meeting. read more

My 2013 Mini S, with 48k miles, had "engine malfunction" Saturday morning. Limped it to dealership to drop off. Pleasant interaction with service writer at this time and other friendly staff. While i wish the transaction was a little more transparent on costs during the "notice to proceed" process, the Service Manager worked with me to make it right. Great customer service and recommend using this dealership. read more

Thank you to Charlie Zink for excellent customer service, Niello Mini is fortunate to have you on your team! You take the time to listen and assist your customers in a sincere, caring and professional manner. The service and care that your staff provided was stellar and i will continue to be a loyal client. My 2012 Mini runs and looks great, i appreciate the service and expertise Hans. Thank you again, Tina S read more

I have nothing but positive feedback for Niello MINI. Everyone there was so welcoming and accommodating. My motoring advisor was Roger and he kindly walked me through every step of the process to attain my new car. I appreciated how calm and patient he was and how he gave me many options to choose from. I couldn't be happier with my new mini! read more

Niello MINI - Car Dealers Near Me - Sacramento, California