To begin with, the estimator, Ed, was very professional throughout the entire ordeal. He went above…read more& beyond, including cleaning up the horrible messes the installers left. His bosses are the problem in my opinion. After Ed did an on-site survey, we signed a two-page agreement to proceed. The first insult from Bill's after that was when we were presented a 10-page document, of which 3 pages consisted of verbiage explaining what Bill's would do to us if we didn't pay them. I voiced my opinion and displeasure with the tone of the document to Ed but decided to proceed (against my better judgement, but we wanted to get it done) and wrote a check for the 1/2 down. They had our check cashed in less than 4 hours. BTW, Ingle Fence was 5K less, but we liked Ed's professionalism and demeanor very much.
I also referred a friend to Bill's and they did a pitiful job on hers. She has said that she will NOT recommend Bill's to any of her friends.
So far, they have declined to correct two of the three deficiencies (1) pickets excessively spaced and warping present in just 60 days (2) picket bottoms just "floating" above bottom 1 x 6 on one section, and (3) didn't bother to even address the first problem I pointed out i.e., the top wood 2x4 cap of one section of fence not being level. They offered to "upgrade" the excessive picket spacing as a "goodwill" gesture by ONLY charging us another $4,500 on top of the 20K we already paid. They claim that the pickets shrank in the 60 days since installation. Buried on page 6 of the 10-page contract, is an explanation of the grade of wood they use. It's allegedly a #2 grade which, after seeing it in an installed condition, is one grade higher than it deserves.
In addition, just to add insult to injury, Bill's office girls tried to collect the 1/2 down at the beginning of the job TWICE. They then tried to collect the final payment on completion TWICE. There was nothing nefarious about the duplicate collection attempts, just incompetence.
To their credit, they did a site visit and took pictures. I asked that they report back via phone call, as I had already received one of their "FU" emails. So naturally, they DIDN'T report back via phone, instead, I got another "FU" email from them.
In the end, their workmanship & materials warranty isn't worth the paper it's written on, other than for Bill's to throw it in your face when a complaint is registered.
I have NEVER reviewed a business online, but I feel as tho future prospective customers of Bill's need to be aware that their workmanship is lacking & that the wood they use is substandard in my opinion. Bill's is a very arrogant company for no apparent reason IMHO. Beware, regardless of how much you pay.
