I have had my haircut here a few times and the experience was fantastic. The staff there are…read moreamazingly knowledgeable and friendly. I highly recommend this salon.

I am extremely disappointed with my experience at Element Hair, including the owner, Kim. I had my…read moreinitial consultation, booked an appointment, and paid a $200 deposit. However, on the day of my service, I became very sick due to side effects from a TB vaccine that I had to take for work. Despite informing them early in the morning and ensuring the team was aware of my condition, they refused to refund my $200 deposit, citing their 72-hour notice policy and remaining adamant about their decision. I requested for a little support as it is not possible to predict my health issues. I was even willing to provide proof of my vaccine, but they still refused. I reassured them that I would continue using their services as I really liked my stylist. I have never been a "no-show" for any appointment, yet they offered no support apart from just $50 which they can put towards my service. I can even over heard from the background where Kim was saying to my stylist "I dont care if she was sick" then when she finished talking to me impolitely I can hear her saying to her team "Look how simple it was to deal" then cut the call. I'm truly sorry that the owner showed no empathy, compassion or trust in their clients, and no effort was made to build a positive customer relationship. They didn't even offer me a chance to reschedule and rudely cut the call. Also feel sorry for the people who work their and the clients who still support this salon. I will not be returning to deal with such impolite people who give off such negative vibes.

I've been looking for a waxing place ever since I moved to Waterloo and decided to check this place…read moreout. Although my wax was ok, the whole experience just made me not want to come back. When I first walked in, the receptionist was there and was talking to someone else and failed to say anything to me. Being new, I didn't know if i was suppose to check in or not or what to do. But after standing there and still being ignored. I finally asked and was told sit down. The waxer came out and just asked if it was me, and just walked off assuming I knew to follow her. Didn't say a word to me the entire time. Didn't ask how I liked my brows or anything. She did an ok job cleaning up my stray hairs and getting the job done. So that's why I'm giving it a 3 instead of a 2. Not trying to be mean toward the business in any way, I just wanted to give an honest account of my experience there to anyone who is looking for waxing.

I got a Brazilian done by Veronica and she was AMAZING! It was the fastest me I've ever had (not…read moreeven 5 minutes) and it was so thorough! 100% recommend!! Thanks Veronica! Make sure you book an appointment before you go- they're busy!

I had a deeply disappointing experience with Oro Salon, specifically with Kristina. When I booked…read moremy bridal hair trial, I clearly stated I needed appointments for myself, my mother, and my mother-in-law, but she only booked two of us, making me feel at fault. I looked at the messages to confirm 3 people were booked. During the appointment, kristina left several times to attend other clients, which was frustrating, especially for a bridal trial that dosent require any pauses to let thing "set" so styling my hair took longer than necessary. I did not feel like a priority during my appointment, which is extremely frustrating and concerning as this was an appointment for my bridal hair. I showed her a photo of a sleek, small bun and made it very clear that I wanted something small simplistic and pulled back as I don't like anything large.(see photo 1) The result was extremely disappointing as it was a large, messy style bun. (see photo 2-4) When I brought this up she said my hair was the issue but only after she had already done the wrong style. I was very open to cutting my hair if needed and gave many opportunities during the appointment to set my expectation that we won't be able to achieve the hairstyle that I was hoping to achieve. I did also let her know the reason I was here today was because I had my bridal shower that evening and wanted to have my hair done for that. After a second attempt for my hair, it was closer to what I wanted, but still not right. By the time I drove home (just 20 minutes), the second hairstyle was already falling apart so much so I ended up having to wash my hair and redo it for my evening event. (see photo 5-7) In addition, my mother and mother-in-law were also unhappy with their styles. After emailing my concerns and giving her a better understanding of why I no longer felt comfortable or confident proceeding with her services, and requesting a refund not of the work she did but just the deposit for the wedding hair (especially given the ample time before my wedding), she refused a refund and only offered a partial gift card that had so many restrictions including: non-transferable, only toward salon services, expiring December 2026. Overall, this salon was poorly managed, unprofessional, had poor communication and an inability to follow client inspiration. I would not recommend them for bridal or any services.

Wonderful caring staff who listen to your needs, make recommendations and take the time you need to…read morefeel comfortable. Indian head massage is amazing! Thanks Mansi.

I have been going to this nail salon since before Covid and have always been satisfied with their…read morepedicure. They give a massage with hot stones and hot towels. Feels great. There are a huge number of colours to choose from. In and out under an hour! I made an appointment for gel nails for the first time (going to a wedding)and I can't stop looking at my hands. They are exactly what I wanted.

Don't go to this nail salon I caught scabies from this nail shop while doing my toes a month ago…read morebeware!

Great as always bro, chest and back. Friendly staff. Quality service. Time slot scheduling is very…read moregood. Thank You

Had my 2nd Brozillian, back/chest and thru in a full leg sugar for good measure. Alissa was…read morefantastic, very professional and great at explaining what she was doing. Used the Zensa numbing cream this time on my chest and back, seemed to help - didn't take all the pain away, but no pain no gain . The smooth feel is fantastic . Highly recommend The Sugar Cube for your hair removal services.

Jenny cut and styled my hair very well. Positive vibes overall and recommended possible products I…read morecould try.

Amazing work. Everyone is so nice and respectful. Their measures to help stop the spread of COVID…read moreare very good and you always feel safe.

What an exhilarating treatment and outstanding beauty boutique. The staff are wonderful, kait,…read moreManuela and Nancy deliver a variety of beauty and skin care procedures. They deliver a memorable guest experience every time we are in. Looking forward to the next of many treatments offered. Great job.

I love this place I've been going to her now for 5 years now my husband also goes there to and…read morenever had any problems with her or her work I get bio gel nails and my husband also get a manicure plus a pedicure.im always going back there as it's so close to my house I will never go anywhere else but to gorgeous nails salon to get anything done

WORST NAIL SALON OF MY LIFE... owner saw my nail was falling off and asked her nicely to just add a…read moredrop of glue to it as I was on my way to work... she refused and refused now ladies this only takes not even half a second to add a DROP OF GLUE.... will never be coming back and also making sure my friends and family DONT COME HERE EVER terrible people