I had a deeply disappointing experience with Oro Salon, specifically with Kristina. When I booked my bridal hair trial, I clearly stated I needed appointments for myself, my mother, and my mother-in-law, but she only booked two of us, making me feel at fault. I looked at the messages to confirm 3 people were booked.
During the appointment, kristina left several times to attend other clients, which was frustrating, especially for a bridal trial that dosent require any pauses to let thing "set" so styling my hair took longer than necessary. I did not feel like a priority during my appointment, which is extremely frustrating and concerning as this was an appointment for my bridal hair.
I showed her a photo of a sleek, small bun and made it very clear that I wanted something small simplistic and pulled back as I don't like anything large.(see photo 1) The result was extremely disappointing as it was a large, messy style bun. (see photo 2-4) When I brought this up she said my hair was the issue but only after she had already done the wrong style. I was very open to cutting my hair if needed and gave many opportunities during the appointment to set my expectation that we won't be able to achieve the hairstyle that I was hoping to achieve. I did also let her know the reason I was here today was because I had my bridal shower that evening and wanted to have my hair done for that.
After a second attempt for my hair, it was closer to what I wanted, but still not right. By the time I drove home (just 20 minutes), the second hairstyle was already falling apart so much so I ended up having to wash my hair and redo it for my evening event. (see photo 5-7)
In addition, my mother and mother-in-law were also unhappy with their styles.
After emailing my concerns and giving her a better understanding of why I no longer felt comfortable or confident proceeding with her services, and requesting a refund not of the work she did but just the deposit for the wedding hair (especially given the ample time before my wedding), she refused a refund and only offered a partial gift card that had so many restrictions including: non-transferable, only toward salon services, expiring December 2026. Overall, this salon was poorly managed, unprofessional, had poor communication and an inability to follow client inspiration. I would not recommend them for bridal or any services. read more