Excellent store, very nice staff, with good selection and fair prices compared to most franchise…read morestores , I was happy where I was shopping but now shop Pet Food Outlet almost exclusively

The owners here are absolutly fabulous. They know their products and they go out of their way to…read morehave the best for your pet. We were given 6 sample packs of dog food when our new pooch woudln't eat much and great advice that lead us to find the food HE likes. All free of charge. They also found pet rat food in bulk for us within a week and let us know so they would order it in for us. They are honest and straight forward and friendly. The store is a little crowded, but organized and you'll be asked if you need help right away anyways. I dont go anywhere else anymore

I recently had my 2 dogs grooming done one had a terrible uneven haircut and the other got clipper…read moreburn which leaded to a trip to the vets and meds and a cone for 2 weeks not to mention having to take time off work to care for the dog in pain

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

Always such a good experience; we have been taking our dogs here for years. Even before I was born,…read moremy family has been supporting this business. We've never had a bad experience, and our dogs absolutely love going, probably because they are treated as individuals, like kings and queens there. For the experience and the details, the pricing is very reasonable. We will forever keep coming here.

My dog used to be terrified to get groomed before we found Lynn's. Now he runs to the door, wagging…read morehis tail. I feel so good knowing that he is in the hands of people who really love and care about animals. I highly recommend Lynn's if you want to feel better about leaving your dog for a grooming.

On July 21st we adopted a scrawny looking little 4 lb female brown and black tabby named Dela, who…read morelooked like she needed some TLC and peace and quiet. She apparently hadn't had a lot of interaction with people, (or people who were kind to her), tended to hiss and lash out a lot. Patience and love have had an effect, and she is starting to warm up to us as we gain her trust. The biggest problem was her sensitive stomach, since she would wolf down her food and then upchuck everything. I have found that Purina One, hairball formula is helping, and I also bought an automatic cat feeder that dispenses about 8 grams of food 5 times a day, plus I give her one 80 gram can of wet food in the AM. Seems to be working! She has put on some weight, and her coat is looking beautiful and fluffy and shiny. Hard to tell it's the same cat my Grandson says. Dela is coming along nicely, and even though at times she is hard to love, we love her just the same. I commend the Humane Society of Welland for helping animals like Dela and others, and I am glad I could find this little cat there. We live in Welland ON

The Welland Humane Society is ridiculous. Today my mother and I brought a stray cat that we've been…read moretaking care of in to check if he had a micro chip and if he was fixed, but once we were there one of the girls checked him for the micro chip then when they found none she took him from my arms (pulled him actually) and brought him to the back room we had told them that one of are good friends were interested in given him a permanent home with them and that we'd like to keep him with us tell we know for sure. The girl at the counter that was already being really rude then told us that they were keeping him because we have no right to him because he is a stray. We had called prior to going and we were told that we can bring him in to get check and then bring him back home but apparently not because they took it just like that. moral of the story: The workers are really rude (and treat you like an idiot) And they might just steal your cat. if you have a stray and want it to be checked for a micro chip bring it to your vet not the humane society!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Huge selection of pet food - kibble, canned, fresh and frozen. Very helpful and knowledgeable…read morestaff. The nice young man even helped me get my order to my car. My dogs are spoiled by Global!

I don't recommend this business at all. He (the Lawrence…read moreByker guy) would repeatedly yell at my dog to "shut up" when she barked at him. A couple times, I saw him raise his foot to the dog's chest, as if he was going to kick her - but he stopped just before his foot made contact with her chest. I saw no special training skills. No trust for this guy/business at all. I see the Better Business Bureau gives this business an "F" and it is not BBB accredited. He does not address complaints or concerns. My experience - he says he doesn't know who you are and denies everything. As the BBB website states, does not address complaints in good faith, if at all. As others said, he trashtalks everyone. A friend of mine said to be wary of any dog papers he tries to sell you - ask lots of questions. Better yet, I recommend that you take your business elsewhere.

Larry, a Veteran (apparently), ripped us off for 1200.00. We…read morewere put in contact with him with regards to certifying my husbands Emotional support dog (32 year veteran with severe PTSD), he said that he could do it for us with an over the phone conversation and assessment (maybe because of covid?), I thought this odd, but we were due to travel and my husband needed his dog with him. This was almost 10 months ago. He was on us to send the money ASAP so he could get the paperwork done. I have it a few weeks, contacted Larry and was told it was all done and in the mail. Waited a few more weeks and low and behold he was at the post office as the paperwork work was sent back due to an incorrect postal code. Waited a couple months still nothing, he had no idea what could have happened. But this time we ended up canceling our trip (Costa Rica for the winter, lost our deposit ect) because we could not be sure that the paperwork work would be in. Contacted him again and this time he was in the hospital, ect. Excuse after excuse and honestly I wonder if this was even legitimate! Our dog has been trained by ourselves, with the help of a trainer. She has traveled numerous timea but airlines don't allow emotional support dogs any more. We trusted him as he claims to be a veteran.

Took my parrot there for a wing trim and nail clip. Wonderful place .even during shutdown I was…read moreable to get my bird looked after. The bird groomer was a very nice man and impressed me with his knowledge of parrots. Affordable too

So I place an order for flightless HYdei fruit flies. I pick them up and get home and it's a…read morecontainer full of flying fruit flies. I could've set a banana on my counter and got that for free. I call and speak to management - she says it's bc of the temperature ?? And when they're "too hot in the reptile room they grow wings and fly some of them". Like huh?? SoI try to explain I'm very experienced here - I'm retired but used to be very big in the reptile industry and bred thousands of my own fruit flies - and said I'm sorry but you're wrong. flightless HYdei HAVE wings and are genetically predisposed to not flying. It's a GENE. I told her yours are tainted with regular flying fruit Flies. Her answer - I'm not going to argue with you, you can just give them back. Then she repeats the same answer of why I have "some" flying around. They're ALL flying. I explained the gas would be more to drive there and return them, that I was now more concerned over the bad info she was pushing considering. She repeated the same untrue info on flightless fruit fly genetics. ?? Then she kept adding I'm not going to argue. My only concern for posting this is - what else do these workers push as qualified knowledgeable info to customers that is completely wrong?? It's a simple product and issue but her info on this is incorrect. I ran a hot professional breeding facility for 18 years. I breed fruit flies like crazy. I'm concerned that employees there are acting like they know when they don't and it'll hurt customers looking