We had a great experience working with Niagara Carpets & Cleaning systems. They were prompt, worked with my schedule, were completely open and up front about pricing and about their process. They put a lot of care into their work, protected my walls and furniture from any harm, and above all else the guys that were sent over were SO NICE and friendly. You can tell they take great pride in their work. Highly recommend! read more

Raul and Joe spent one day cleaning our interior and exterior upholstery. It was all very dirty and hadn't been cleaned for 5 years. Despite the almost white color of the fabric they were able to bring it back to new color condition! They protected all surfaces adjacent to the cleaning work completely. 2nd day they cleaned all tile floors in the house. 5 years of grime and dark dirty grout has been restored to new original condition. Again Raul and Joe made sure adjacent surfaces were protected and they communicated with me throughout these processes. This is a family business with very high customer satisfaction goals. Ask for Raul and Joe and you will have a great experiance. read more

Niagra Carpeting and Cleaning is an A+ operation. All of the people who work there are amazing. They only want to please. Their customer service is above and beyond most businesses I have encountered and their work is impeccable. They take great pride in getting up every speck of dirt!!!! and do an amazing job. In and out fast, kind, courteous, no wonder this family owned business has been around for generations. If I could give them ten stars I would. Don't hesitate, if you need help, you will be thrilled with the result. Wonderful bunch of guys. Can't say enough, Leslie Magidsohn read more

These guys came highly recommended, but I was more than disappointed. I asked for a specific time frame as the place of businesses that needed carpet cleaning has distinct hours that are always the same. They showed up hours early, called me a liar when explaining that I would not have set the time frame up otherwise, negated their original time confirmation, and then proceeded to hang up on me after being rude, disrespectful, and telling me "too bad". Terrible customer service, rude management, and overall terrible experience. read more

I have been using them for the last eight years. They never disappoint, they do a fabulous job and their customer service is outstanding I would highly recommend this company read more

I used Niagara a few years ago for an area rug in the dining room. The place where we had the rug made recommended them. They did a really great job. Today they came for carpet & rug cleaning in the whole house - WOW!! amazing job!! Hire these people! So responsible, punctual, respectful, hard working, great pricing. We have found our carpet people!! And they cleaned our chairs, too! And they told me NOT to do two rugs. So honest! They are great!! read more

I had a very pleasant experience making an appointment with Niagara Carpets & Cleaning Systems....was impressed as well with the time they took to confirm the appointment. Two gentleman arrived on time, with a git!! They brought a complimentary bottle of spot cleaner in a designer bag....so great. The cleaning was done in a timely manner and the carpet looks like its brand new. Additionally, they left two pairs of booties just in case.... I highly recommend this company. read more

Great company the owner is really nice doing a great and affordable service. We had some stains in our carpet that were there for a long time and they were able to remove them. read more

Had a great experience with these guys. Had asked for them to pick up two rugs but Ona spur of the moment had them pick up four. They didn't blink and also cleaned my stairway carpets. They also were super helpful moving some of the furniture on top of the carpets which was beyond the call of duty bai read more

Very disappointed in the cost of the service! Never explained before hand. Two men two trips for a total of 2.5 hours was $750! Grossly overcharged! read more

I've used Niagara twice over the past few years, and have been pleased both times. We live in a 3 level townhome with carpet on both sets of stairs and our top level. The stairs get filthy; particularly those leading from the ground level entry door up. Niagara was easy to schedule, arrived on time and were in and out very quickly. They were able to remove multiple stains that I had been unsuccessful at removing, and the best part is that the carpets are now clean! read more

Great service, great guys, Couldn't be happier with the job they did for me!

Green smoothie + white carpet = bad combo. Niagara took care of it, though! We have used their service a thousand times for a thousand different carpet and rug issues. The guys are always great. Highly recommend. read more

We've used them several times for our very expensive rugs. Always the best of care and always satisfied.

Amazing service! Our carpets look great, even where we had really stubborn stains. We would definitely use niagra again!

We hired them to clean out outdoor custom furniture and they did such an unbelievable job. We had used a previous cleaner and they made it worse. Niagara not only were able to fix the other companies mistake but made it look brand new. We also have used them to clean our carpets and do an excellent job as well. Highly Recommend. read more

I would highly recommend Niagara Carpets to anyone who is interested in having their wall-to-wall carpeting, area rugs and furniture cleaned. The office staff is extremely friendly and will work with you when it comes to scheduling. The Carpet cleaning crew is also very friendly and professional. The cleaning crew arrived at my house on time and were professional from start to finish. They even laid out paper for us so that we wouldn't have to step on the wet carpet and get our feet wet. Attention to detail is important to me and I was very impressed when the crew even walked through with me after the job was done to ensure that I was happy with the cleaning they did. I will definitely be giving Niagara Carpets a call back when I need my carpets and furniture cleaned again. read more

I am a fan. They do excellent, professional work. We have dogs that sometimes urinate on the carpets. Niagara has been extremely helpful with getting the odor out of the carpet. The workers come on time, and even call when close by to make sure we are home. They either do the carpets in place or take them for treatment at the plant. Niagara also did a great job cleaning our upholstered dining room chairs and our cushions on our outdoor furniture. The only reason I give a 4 star is because they seem a bit pricey. I have ALWAYS been happy with the results. Excellent service. read more

Recommended to us by our carpet retailer, and Niagara was terrific. Very professional, on time, fast and effective. Fairly priced too.

The carpet looks like new, they did a very good job And the workers are, effecient, and nice read more

Had Niagra come to my home in Newport to spray all my new carpets with protective spray immediately after installation. As far as I knew, everything would be protected - until I had some water get on the carpets and the beige, very expensive carpets, yellowed in the spots where the water had dried. This happened twice. One after rain got in under a door and one when a pipe had a pin hole leak. This is a vacation home so we are not always there to inspect for water getting on the carpets. I called as soon as I was aware of the problem (had only been one week between house cleanings. Niagra came out the very next day, but as soon as the two carpet cleaners saw the stain, they immediately said they couldn't get it out and hardly even tried to help. They were in and out in 10 minutes. Very disappointed since I had paid alot for the carpet protections. So they sell you the protection but there is no protection for the stain when you get one. read more

We were hosting a very important Anniversary dinner party at our house for 30 guests and had a crisis. Our dog was very ill and had accidents on both the dining room carpet and our persian area rug in the living room. I called Niagara Carpet and explained that I was hosting an event in 4 days and needed to have the stains cleaned but that I really did not have time to wait. Jason was very friendly and said that he would work something out for me. He picked up our rug THAT day and sent a couple of guys back the next morning to clean the dining room carpet while my rug was being cleaned at their shop. They dropped our rug back off the day before the dinner party. Not only did they help us tremendously in a bind but our persion rug and dining room carpet looked better than before the accident. I highly recommend Niagara! read more

We used Niagara to clean the carpet in the social hall and sanctuary of our congregation. They did an amazing job. They even got out stains that previous cleaners had not been able erase. They are our go-to guys from now on. We couldn't be more satisfied. read more

By far the best carpet cleaning company with great customer service. They were very professional and friendly. They want to make sure the customer is 100% satisfied... read more

I have used Niagara services for over 17 years. I have always been very happy with the work. They are very professional and easy to schedule with. I highly recommend them. read more

We used Niagara to clean our upholstery and got good results. They were able to get most of the stains out on our creme colored chairs, and the stains that remained, I believe, were due to the type of stain. They were very honest and reasonable with the price and professional in manner. I would definitely recommend them and use them again. read more

I have used this company for over 20 years. Trustworthy and dependable. I really appreciate their prompt response on several occasions when my dogs have soiled the carpet! read more

I have been in the carpeting industry for 30+ years. (That's a depressing thought.) Our company has used Niagara for the past 20+ years. They are dependable, honest, professional,and I have never received a single complaint. When we have a delicate carpet that needs extra care they have taken the time to do so. They also, will not tell a client they can do something if they cannot. read more

We were very pleased with NIagara. Scheduling was easy, the crew was polite, professional and got out stains that no other company was ever able to do. Our job was difficult, and everything looks great. Highly recommend. read more

I have used Niagara Carpet cleaning in the past and have never written a review till now. I am writing one now because I was so pleased with everything they did, that I had to stop my busy schedule to write and recommend Niagara. Niagara is an EXCELLENT Carpet cleaning service. They are fast, efficient, thorough and always give me excellent customer service. I HIGHLY Recommend Niagara Carpets. I dealt with John, who was an awesome person- so friendly. I will continue to use them in the future. Look no further, Niagara Carpets is the Best! read more

I recommend Niagara very highly. They are professionals and could be trusted to clean your carpets specially Persian rugs. They did an amazing job on my mom's 57 year old "antique" read more

Niagara Carpet & Cleaning is the best carpet cleaning company, ever! We have been using them for over 10 years. They ALWAYS accommodate our needs/schedule. They do an excellent job every time and make sure all of your furniture/items are put back exactly where they should be. I give my highest recommendation to them! read more

We had Niagara clean and seal our brick floors, shampoo carpets and clean furniture and draperies. The guys who did the work were professional, efficient and did an excellent job. Everything turned out great, and we thought the cost for all the work they did was reasonable. We definitely would recommend them and will call them again. read more

We use Niagara Carpet cleaning for our residence. They always do an amazing job and show up on time. I would recommend them to anyone needing carpet, furniture, or rug cleaning! read more

We used Niagara for the first time last week and they did a great job! They were reasonably priced, on-time, friendly, and the carpet looks like new. read more

We have used Niagara Carpet service twice over the past few years and are VERY happy with their service. We have VERY specific needs and are really picky whom we allow into our home. They have come to clean an cream colored silk rug and a light colored modern (expensive) sofa/sleeper. Both items need special treatment and we would NEVER allow a budget company that is unqualified to clean these type of pieces. From the first call we were assured that they are qualified and experienced in high end carpets and furniture. When the guys (2) arrived they were VERY professional and again assured us we would be very pleased with the outcome. That was an understatement for sure !!! We were thrilled with their professionalism and the care taken with our pieces. They were a pleasure to work with and we were thrilled with the overall experience and outcome. When it came time to have these cleaned again a few years later it was a no brainer that we only called Niagara as we knew we would be another wonderful experience and it was. They even followed up to make sure we were happy with how everything turned out and that were were satisfied with the service. You don't get that from a "Groupon" deal provider. They may be a little more that those types but if you have nice furniture and carpets that are an investment why risk ruining them with a cheap service that you would regret later. I would recommend this company to everyone who expects quality and professional service with excellent outcome. read more