We have definitely found the right doctor for us! Jordan loves it here. They are so kind, easy to…read moreschedule with, and happy to spend time with you!

This is exactly what I've been searching for; a one Doc office, whose wife and daughter welcome you…read moreupon arrival. Dr John McClain (cool name), who has been a physician for over 20 years, is building this family practice clinic through cash-pay services and membership plans. Amazingly low fees for offsite lab tests. His friendly, relaxed personality, makes you feel right at home.

I had been a patient of Dr. Ongangi and appreciated her care, but unfortunately, I made the…read moredecision to leave her practice due to repeated negative interactions with her front office staff. During my most recent phone call, I was consistently talked over, my concerns were ignored, and I was met with dismissiveness rather than support. When I politely asked the male receptionist to speak with a manager, he instead transferred me to another staff member. That associate raised her voice at me, repeated the same unhelpful information, and made no effort to address my concern. I was told management was unavailable, which felt like a brush-off. No patient deserves to be treated with such hostility or disregard--especially when simply trying to get clarity or help. While I had respect for Dr. Ongangi's medical care, the toxic front office culture reflects poorly on the practice as a whole. I hope the management takes serious steps to improve how patients are treated. Until then, I cannot recommend this practice.

Their front end staff are the nicest. They are prompt to answer any questions and extremely…read morehelpful. This type of excellence isn't really present anymore in the front office staff of a busy practice so I wanted to shout it out and let them know, they rock!

Updating this review is hard to do but for those Yelpers that secretly read my reviews and inquiry…read moreminds here's the "Real"..... As of 02/28/2015 Dr. Nathan Darwin Hale MD is no longer practicing for his West Park Clinic after 40+ years. Per his letter and notice to his patients his illness (unknown) has forced him to retire. At his request all medical records are located at Arlington Internal Medical Group, #817-417-9334 or 817-417-9339 (Fax Request). Referral doctors, David Lee, Colleen Sam MD's and MaryAnn Efesoa NP. It totally saddens me to have heard and read of Dr. Hale leaving practice. Having worked for 9 major doctors in a Arlington clinic and choosing him as me and my son doctor for over 25 years its like having a family member go away and never coming back. He was such a warm and caring doctor. My last visit in Oct. 2014 I joking teased him about not aging and needed him to stay around for the final rights of passing for me. *Lol* I'm gonna miss him, Karen, Margaret, Carmen and even though I only saw Dr. Cherry once or twice the whole staff will be remembered as my #LifeStyle Fam.... *Tears*

Dr. Hale has been my doctor for 41 years. He is the best doc in the world. He delivered all 3 of my…read morechildren and has seen our family through a lot of health and personal issue. He takes time with his patients and you never feel like are "just another patient" you feel like you are the only patient. at your visit.

I have been going to Dr. Gaydos for about 5 years now after a friend highly recommended her to me…read more I was nervous that I would not find a doctor that listened and actually would take time to talk to me but my worries vanished after the first visit. She is friendly, kind, humorous and very knowledgeable. Her office staff is welcoming and more helpful than any other I have been to. If I could rate a "10" I would but unfortunately this only allows 5. Another thing I want to mention. I had a family emergency in another state and called Dr. Gaydos office to leave a message. It was in the evening and I expected to hear back the next day but she actually called me herself and listened while I cried through my explanation of the event. She was able to help me immediately and I will never forget that as long as I live. Excellent care and wonderful human being.

I saw some of the poor ratings for Dr Gaydos and felt a need to offer my feedback. I have seen Dr…read moreGaydos for several years. After moving to Arlington she was the 4th doctor that I tried before I became a regular patient of hers. What I like about Dr Gaydos is that she is very thorough, caring and tells it like it is. She does not over prescribe medications and then not monitor you afterwards. I had a really bad reaction from medicine prescribed by a previous doctor and ended up having to self-diagnose the problem to finally correct the situation. It was at that point that I switch to Dr Gaydos. Since then, I have had several sports injuries and other situations that have to be monitored. Dr Gaydos is always familiar and knowledgeable with the situations that I have. I feel that I am in good care with Dr Gaydos. And, that is what is most important to me. I have never felt rushed during an office visit and I tend to ask a lot of questions. I highly recommend Dr Gaydos if you want an honest opinion from a knowledgeable doctor who is caring and treats you like an educated adult. She won't treat you like a child going to a pediatrician. So, if that is what you are looking for, look elsewhere in my opinion.

I have been a patient here for over 25 years the professionalism, care, response, and compassion of…read morethe nursing staff has dropped TREMENDOUSLY over the last couple of years!!! I am extremely disappointed! The front staff has gotten just as bad and EXTREMELY RUDE I was even told I could NOT make an appt with my dr to discuss my medications etc just to call back and make an appt thru someone else that answered I am actually thinking of finding another MD after ALL THESE YEARS!!! TSK TSK!

I will never return to this location. i found it through my insurance company and it was close to…read morethe house. I showed up to my appointment on time and was scolded for not showing up 30 minutes early and asked the reason. The receptionist called the Dr in front of me to tell the Dr my reasoning for being "late". I understand showing up early to fill out paperwork but i made the appt at a certain time because that when I was available. After seeing the OBGYN and having a check-up, i get called into the HALLWAY in front of the staff and the Dr tells me my results and prescription; not in the private room but the open area with other patients and staff. I was so embarrassed and could not leave fast enough. They need a refresher course on professionalism.

I forgot to inform the clinic of my new updated phone number, and thus I didn't learn that my…read moredoctor would be absent due to a change in schedule. It was my fault that I didn't hear of the schedule change. That being said, the lady at the front desk (it was March 13, 2017 - 8:00 AM, whoever was working the front desk then, and I have forgotten their name, deserves recognition from management), promptly scheduled a blood draw that happened within 10 minutes of me talking to her. I was treated to a very prompt, and friendly phlebotamist named Vanessa. Thanks for being so accommodating Transcend Medical Group.

Good doctor. The front desk don't even say "hi" or anything. She looked at me like..."what do you…read morewant?" I said I I need to check in. She replied " sign in". Well duh... I would sign in if they would have a pen up front. Rude. If it is not for my dad liking this doctor, We would definitely switch to another place immediately. Her whole demeanor is terrible. I don't know how did she pass the interview.

I have to give you all a back story before I get into my review:…read more When I lived in Arlington, I came here for regular check ups and such. Until one morning my leg was hurting really bad. I went in for a morning appointment the next day and Dr. Hale told me it is odd that a 25 year old man would have this but he said I had a blood clot. I just got back from Europe and on top of that I just started a new job were I had to drive an hour one way. He said a lot of non-movement can do this but it is rare in young adults. He told me to go to the ER right away. I went practically next door to the ER of the Arlington Memorial (I think) and once I got in the doctor told me that if I would have waited 1 more day, I wouldn't have woken up. I could have been dead. I owe Dr. Hale for telling me to go to the ER at that moment. They were able to have me stay in the hospital for a few days all medicated up and I left a few days later. Now that was 5 years ago. I went back yesterday, because I had a bad pain in my back for picking up my son off the floor. He remembered me from what happened before and he told me that they can run a new test on my blood that can detect if a blood clot can happen again as far as history and what-not. Most doctors probably would not have even mentioned it. Anyway he gave me pain medication for my back and asked me to call him is I don't feel better in a week or so. I forgot to tell you that I live in Valley Ranch, which means I had to drive an hour there and an hour back because of all the accidents on the highway. But, for a doctor to not only save my life ( to a certain extent) but to give me info on another blood test that can help predict if this would happen again is amazing. Its a really small office and the people that work there are super nice. I would like to thank all of them for the continued amazing service. I will be back if any ting else comes up. He is worth the trip even if you don't live in the area. MZ

Awful customer service. I have been calling them over the last 2 days and the phone just rings and…read morerings. I called every other hour at different times and no answer. I left my contact information at least twice and nobody has gotten back to me. They don't pick up the phone they just let it go to voice mail. From now on I will take my business somewhere else.

I kept asking to see if I could get bloodwork to check for cancer , totally ignored. few months…read morelater another dr found cancer. also office hours are not consisted, some times they would call and ask if I could reschedule my appointment.

Today was supposed to be my 1st new patient visit . I confirmed my appointment yesterday! I was…read moretold 10:45am and today when I showed up this morning I was told it was at 11:30. First of all the lady at the front desk was extremely rude, didn't even say good morning or nothing! I told her I know for a fact my appt was at 10:45 and she said well it's at 11:30 and u were told to be here at 11 to fill out paper work . Not once did she make eye contact ! Now I see why they hv 3 stars

I felt I had to leave an honest review after reading all the one-star reviews…read more The front desk staff, MAs, phlebotomist, and all other staff members I've encountered have been nothing but helpful and patient. I used to work in a physician's office, and I have seen how demanding and ridiculous patients can be. Doctors cannot break the rules of medicine or go outside of the insurance restrictions to refill prescriptions, just give a patient what they want, or see patients who are behind in their payments. Dr. Truong (and every single one of her staff) has been kind to me. They are all races and backgrounds and ages, so the discrimination accusation below is unwarranted. I am white. Dr. Truong is Vietnamese. Some of the staff are Hispanic or African American. I have gone to Dr. Truong for only two years, but two African American friends of mine been going to her for years and never had any complaints. It is slanderous to make that accusation. How a patient speaks to staff can get them dismissed from a medical office, and I applaud any physician who stands behind their staff. Since the pandemic, people have become more demanding and just plain awful. Try working a front desk in a medical office for one day and you will be buying flowers for these ladies to compliment them on their skill and patience. Grow up, be kind, and be a patient person.