We have definitely found the right doctor for us! Jordan loves it here. They are so kind, easy to…read moreschedule with, and happy to spend time with you!

This is exactly what I've been searching for; a one Doc office, whose wife and daughter welcome you…read moreupon arrival. Dr John McClain (cool name), who has been a physician for over 20 years, is building this family practice clinic through cash-pay services and membership plans. Amazingly low fees for offsite lab tests. His friendly, relaxed personality, makes you feel right at home.

I had been a patient of Dr. Ongangi and appreciated her care, but unfortunately, I made the…read moredecision to leave her practice due to repeated negative interactions with her front office staff. During my most recent phone call, I was consistently talked over, my concerns were ignored, and I was met with dismissiveness rather than support. When I politely asked the male receptionist to speak with a manager, he instead transferred me to another staff member. That associate raised her voice at me, repeated the same unhelpful information, and made no effort to address my concern. I was told management was unavailable, which felt like a brush-off. No patient deserves to be treated with such hostility or disregard--especially when simply trying to get clarity or help. While I had respect for Dr. Ongangi's medical care, the toxic front office culture reflects poorly on the practice as a whole. I hope the management takes serious steps to improve how patients are treated. Until then, I cannot recommend this practice.

Their front end staff are the nicest. They are prompt to answer any questions and extremely…read morehelpful. This type of excellence isn't really present anymore in the front office staff of a busy practice so I wanted to shout it out and let them know, they rock!

I have been going to Dr. Gaydos for about 5 years now after a friend highly recommended her to me…read more I was nervous that I would not find a doctor that listened and actually would take time to talk to me but my worries vanished after the first visit. She is friendly, kind, humorous and very knowledgeable. Her office staff is welcoming and more helpful than any other I have been to. If I could rate a "10" I would but unfortunately this only allows 5. Another thing I want to mention. I had a family emergency in another state and called Dr. Gaydos office to leave a message. It was in the evening and I expected to hear back the next day but she actually called me herself and listened while I cried through my explanation of the event. She was able to help me immediately and I will never forget that as long as I live. Excellent care and wonderful human being.

I saw some of the poor ratings for Dr Gaydos and felt a need to offer my feedback. I have seen Dr…read moreGaydos for several years. After moving to Arlington she was the 4th doctor that I tried before I became a regular patient of hers. What I like about Dr Gaydos is that she is very thorough, caring and tells it like it is. She does not over prescribe medications and then not monitor you afterwards. I had a really bad reaction from medicine prescribed by a previous doctor and ended up having to self-diagnose the problem to finally correct the situation. It was at that point that I switch to Dr Gaydos. Since then, I have had several sports injuries and other situations that have to be monitored. Dr Gaydos is always familiar and knowledgeable with the situations that I have. I feel that I am in good care with Dr Gaydos. And, that is what is most important to me. I have never felt rushed during an office visit and I tend to ask a lot of questions. I highly recommend Dr Gaydos if you want an honest opinion from a knowledgeable doctor who is caring and treats you like an educated adult. She won't treat you like a child going to a pediatrician. So, if that is what you are looking for, look elsewhere in my opinion.

I forgot to inform the clinic of my new updated phone number, and thus I didn't learn that my…read moredoctor would be absent due to a change in schedule. It was my fault that I didn't hear of the schedule change. That being said, the lady at the front desk (it was March 13, 2017 - 8:00 AM, whoever was working the front desk then, and I have forgotten their name, deserves recognition from management), promptly scheduled a blood draw that happened within 10 minutes of me talking to her. I was treated to a very prompt, and friendly phlebotamist named Vanessa. Thanks for being so accommodating Transcend Medical Group.

The receptionist is terrible. When I asked to send me invitation to patient portal and she said…read moreI'll send you reset password without listening to what I said. I said previous 3 times other staffs said to send me link but didn't happen. Anyway, I still didn't get reset password link or invitation link to patient portal. Dr Nguyen is great doctor but these frontline people need to be trained with proper customer service or hire people with better customer service!!!

I have to give you all a back story before I get into my review:…read more When I lived in Arlington, I came here for regular check ups and such. Until one morning my leg was hurting really bad. I went in for a morning appointment the next day and Dr. Hale told me it is odd that a 25 year old man would have this but he said I had a blood clot. I just got back from Europe and on top of that I just started a new job were I had to drive an hour one way. He said a lot of non-movement can do this but it is rare in young adults. He told me to go to the ER right away. I went practically next door to the ER of the Arlington Memorial (I think) and once I got in the doctor told me that if I would have waited 1 more day, I wouldn't have woken up. I could have been dead. I owe Dr. Hale for telling me to go to the ER at that moment. They were able to have me stay in the hospital for a few days all medicated up and I left a few days later. Now that was 5 years ago. I went back yesterday, because I had a bad pain in my back for picking up my son off the floor. He remembered me from what happened before and he told me that they can run a new test on my blood that can detect if a blood clot can happen again as far as history and what-not. Most doctors probably would not have even mentioned it. Anyway he gave me pain medication for my back and asked me to call him is I don't feel better in a week or so. I forgot to tell you that I live in Valley Ranch, which means I had to drive an hour there and an hour back because of all the accidents on the highway. But, for a doctor to not only save my life ( to a certain extent) but to give me info on another blood test that can help predict if this would happen again is amazing. Its a really small office and the people that work there are super nice. I would like to thank all of them for the continued amazing service. I will be back if any ting else comes up. He is worth the trip even if you don't live in the area. MZ

I kept asking to see if I could get bloodwork to check for cancer , totally ignored. few months…read morelater another dr found cancer. also office hours are not consisted, some times they would call and ask if I could reschedule my appointment.

Awful customer service. I have been calling them over the last 2 days and the phone just rings and…read morerings. I called every other hour at different times and no answer. I left my contact information at least twice and nobody has gotten back to me. They don't pick up the phone they just let it go to voice mail. From now on I will take my business somewhere else.

Dr. Gao takes care of our entire family, including my mother. We have been extremely pleased with…read morehis service. He is quite thorough, patient, and knowledgeable. We feel lucky to have found such an amazing doctor.

If your looking for a doctor to waste your time and just continuously take your Co- pay while…read moreproviding no actual help this your place.

This place is horrible. Took my father in law there last month. While sitting in the lobby waiting,…read moreI overheard a female employee talking so much trash to another employee. When it was time to sign out and get his prescription, I asked the lady who was so ugly to the other employee what her name was, she said Rachel. The other 2 employees were sweet as could be, one was Catelyn and the other was Selena. This Rachel lady was horrible, not only did she treat these girls awful, she was talking about patients so load you could hear her clearly in the waiting room. She was also talking about one of the Doctors, I believe it was a foot doctor. Talking about how stupid and arrogant he was. This past week, I took my father in law back to this same office. This Rachel lady needs to be fired. She talks so much crap about patients after they leave the office, she treats these two young ladies horrible and talks crap about the Doctors. Those two girls need to file hostile work environment on Rachel. I plan on filing a complaint with the medical board for Rachel violating Hepa or at least have them investigate this office. She is going to ruin these doctors. We are looking for a facility to take my father in law. STAY AWAY FROM THIS PLACE

I have been a patient here for over 25 years the professionalism, care, response, and compassion of…read morethe nursing staff has dropped TREMENDOUSLY over the last couple of years!!! I am extremely disappointed! The front staff has gotten just as bad and EXTREMELY RUDE I was even told I could NOT make an appt with my dr to discuss my medications etc just to call back and make an appt thru someone else that answered I am actually thinking of finding another MD after ALL THESE YEARS!!! TSK TSK!

I will never return to this location. i found it through my insurance company and it was close to…read morethe house. I showed up to my appointment on time and was scolded for not showing up 30 minutes early and asked the reason. The receptionist called the Dr in front of me to tell the Dr my reasoning for being "late". I understand showing up early to fill out paperwork but i made the appt at a certain time because that when I was available. After seeing the OBGYN and having a check-up, i get called into the HALLWAY in front of the staff and the Dr tells me my results and prescription; not in the private room but the open area with other patients and staff. I was so embarrassed and could not leave fast enough. They need a refresher course on professionalism.