We hired Robert Smith's firm for both tax and accounting services for both our companies and our personal taxes. Though he is knowledgeable, we found that the knowledge part of Robert's client service is offset by the fact that he is extremely unresponsive to texts and e-mails. It took him so long to follow up on our correspondence with him that he would forget where he was in the tax return preparation process and fail to take into account information that we had given him in past meetings. We would then write to him with a reminder, and it would again take him several weeks to respond. When I wrote to him with information for a tax return and with questions about how something would be treated for tax purposes, he would prepare the tax return but not answer my questions, so I was unaware of how certain issues had been treated on our tax return. When we received IRS notices, Robert prepared letters to the IRS for us, but he never updated us on whether he had received a response. Robert seems to be way to busy to give good client service, so I would highly recommend that clients be cautious about choosing Robert for tax or accounting services. read more