I like Dr. Johnson and he seems reasonable with his treatment plan, however his office staff leaves…read moremuch to be desired. They schedule and cancel appointments without speaking to you. They will send a text about an appointment you never booked. And then cancel appointment you have booked. Looking for a new PCP.

While I really like Lauren I am extremely disappointed in the office staff. I have now made two…read morecalls to get tests results that should have been returned last week. Both times to be told they will "get right back to me." The last time I called was yesterday and still nothing. Kind of ridiculous...

Went in March for a hysterectomy. Outpatient doors were closed said to go through the ER. Go to…read morethe ER they make you walk all the way to regular administration who's doors are open with a closer parking lot then the ER. I have a port because I have Multiple Sclerosis and receive my medication monthly by infusion, they refused to use it without an Xray. They also made me pee in a cup to prove I wasn't pregnant...it takes 3 appointments, waiting 30 days and a biopsy that is the most painful thing I've ever experienced in order to get a hysterectomy, who would get pregnant in that small window of time where I took 2 other pregnancy tests AND had an ultrasound. Plus since it was surgery I hadn't drank anything. Super annoying. When I came to the nurse who took care of me was great, very easy going, was prememptive with care like had a heater thing ready for me and water, explained everything, his energy was very good and calming, perfect for what was happening. I chose to stay the night in order to have pain management because left to my own devices I let the pain go too long and it causes problems. My first nurse was Coraline. I had to pee as soon as I got there, I asked her and she asked me to wait 5 minutes. Luckily for me the nurse who does the blood pressure, I think her name was Cheyenne helped me and was super sweet the entire time. Caroline did eventually come back but not in the 5 minutes and didn't remember, she did not seem very experienced. Then later in the evening when she came in I asked to have my water filled and she again said later and that I had gatorade, my mom had gone and bought snacks because Caroline couldn't find a phone for me to order food and she did place the order herself but obviously I'm not going to page the nurse everytime I need something. A very nice man, the one who transported me, saw my mom with the bag found us a phone and apologized that we bought everything he seemed pretty irritated that this wasn't taken care of by the nurse. I didn't get my water refilled until the night shift when the blood pressure guy Chris came in, he was also great. I don't remember my nurses name that night but I really liked her, she was very friendly and competent perfect care after a very long tiring day. Checkout was easy. I just really wish they had used my port because I would've been far more comfortable and that's why it's there. Coraline could also use a little help in making sure patients are comfortable, she's the only one who didn't seem to recognize what was going on.

I had to return July 2nd, with the same symptoms, with a hot flash, sweating, and nausea…read more I arrived by ambulance, this time, as well. Got into a room in the ED, immediately. They did bloodwork, a CT and an ultrasound. I was waiting to hear the results. A discharge nurse came in, with paperwork to discharge me. The doctor had not even come in to tell me what was wrong, and give me treatment options. I had to demand to talk to the doctor. He told me I had gallstones, but it didn't require immediate surgery. Granted, I already had surgery scheduled for 7/6. The doctor said it could wait, prescribed me pain and nausea meds and told me to follow a low fat diet. His tone, when telling me about the diet, made me feel like he was criticizing my intelligence regarding this. But t, I'd already been doing this one year now, for weight loss. Friday, 7/3, I got in touch with my surgeon. She got me on the schedule that day. The next morning, she said my gallbladder was inflamed. It needed to come out. A doctor should communicate with their patients, giving them all information necessary, so the patient can exercise their right to choose the treatment they want. I wasn't given this, without having to advocate for myself.

We found Dr Stacey Mickey after moving to Arizona 2 years ago. She's our family doctor now and we…read moreare so happy we found her. She's friendly, knowledge and takes her time. Nicole in scheduling is amazing too! Great officethanks so much!!

Dr. Mickey is amazing! I've been seeing her for almost 4 years now and she has been great. Always…read moretakes the time to listen to my concerns and answers all of my questions. She is very knowledgeable and makes you feel right at home!

I have been a patient at APTC for at least four years. I have had epidurals, nerve ablations and…read morepain management. I've had CRPS, osteoarthritis, multiple herniated discs both cervical and lumbar and chronic migraines. In short, I'm a hot mess. I primarily see Dr. Nasser and NP, Amelia Campbell and their attention to my concerns and thoroughness has been incredible. When I was in PT trying to avoid spinal fusion, I mentioned how painful it was, I know PT can hurt, I've had both hips and knees replaced. However, when I told Amelia I was leaving PT crying she sat me down and encouraged me to remember that while it can be uncomfortable, what l was experiencing could be doing more harm than good. She also said it could just be a bad fit and maybe I could see a different provider as there are many approaches to PT. The extra ten minutes she spent with me helped me remember to self advocate. Anyway, she cared and her advice was very helpful. The office staff are efficient, friendly and kind. In all the years I've been there, they've only run behind one or two times. I highly recommend them.

It was pouring rain the morning!! I arrived at 7:30am…read moresoaking wet due to doors by back parking lot said to go thru courtyard. Well this so called courtyard was not covered! I was Not only person who came in soaked. Signed in asked for paper towels so we could dry off. Told NO as she poined to a box of Kleenex!! This was strike one. I sat in wet clothes and shoes for over 2.5hrs. Met with Dr Ray who didn't even look at my feet or do the pin test on my feet! Zeroed in on my neuropathy then started explaining about a very expensive surgery that is covered by medicare! Stike two! Then sent me to another room to fill out more paperwork. Wanted MRI of my spin, see a phycologist, Ekg, all of this as I was soaking wet! Not offer a gown or anything to get warm! Strike three! Not impressed with this place at all. I ended up sick for over 10 days. Called and cancelled everything with them. Horrible place

Let me first start by saying I do like my doctor, Dr. Tinsdale I see here, she gives geninuine,…read morequality care. However, the communication here is seriously lacking. I can never get a hold of her medical assistant and when she does call back she calls at a time when I am at work and cannot answer my phone. A message is left. I call back, get the call center and of course, she is not available and does not call back until the next day when I am at work, and the cycle starts all over again. The responses on the portal are not timely or helpful either. It is so hard to get an appointment with your provider as well. I am sill waiting for the results of an x-ray I had over ONE WEEK AGO! Portal message sent regarding the results- NO communication from them about it. Ugh. The only reason I keep going here is because my doctor is good, just the communication sucks!

I used to love Banner but they changed it's more about less time with patient and poor health care…read morequality. For the first time I saw Dr. Matthew Au. I was hopeful going into my first appointment, but unfortunately, I left feeling disappointed. Throughout the visit, I felt like my concerns were dismissed. Each time I tried to explain what was bothering me, the doctor seemed more focused on his computer than on our conversation, often responding with "yeah, yeah, yeah" before I had finished speaking. Instead of addressing the reason I came in, the appointment seemed to shift toward recommendations that were unrelated to my primary concerns. I never felt that my symptoms or questions were fully heard or understood. I believe every patient deserves to feel listened to, respected, and included in decisions about their care. Compassion and attentive communication are just as important as medical knowledge. Unfortunately, that was not my experience during this visit, and I left feeling unheard rather than helped.

One Medical is an interesting place to review because... it's not a restaurant, and it's not an…read moreentertainment place. But it's a place you go to see a doctor. And in the spirit of Yelp... I review everything. Including... walk-in doctor's offices. So, I'm a One Medical user, and I've used it for about six months. This is my home location, and I'm definitely a fan. One of the main things I like about it is how you can get labs done by just walking in anytime. You don't need an appointment. You just walk in and wait. If there's a line, they can give you a time to come back. Or, if there's no line, you can just sit in the waiting room. It's very nice to have a lab on site, and you don't have to deal with the whole Sonora Quest adventure that a lot of us Arizonans deal with. I've seen two nurse practitioners there. Both of them were helpful. And not only did they show good bedside manner--if I'm able to use that term, despite not actually being in a hospital bed--but they also were quick to respond to my messages on the app. The service here is painless. No pun intended. It's easy to make an appointment. Their app is very well-designed. And this location is clean and friendly. I would recommend One Medical if you're looking for a simple primary care experience.

The providers are top notch. I've been a patient for 8 years or so and my child has been a patient…read morefor maybe 6. We always get the best care and follow-through. But whoever is handling the billing lately is so rude, am not sure what happened. Maybe they outsourced it? I've never had an issue until recently. I called to clarify a charge that didn't seem like it was coded correctly. The person I spoke to on the phone was obviously busy with so many other things in the background and seemed annoyed and said she'd pass along my concern. I asked in the app and the person who replied was extremely rude as well, when I was just looking for clarification. Apparently a Saturday appointment triggers an extra $87 charge as "after hours" even though that was never disclosed and it shows on the website that they are opening alternate Saturdays (again with no mention of it being an extra fee or extra hours.) It wasn't an emergency and we didn't need to go on a Saturday. I just think that it should be disclosed somewhere that an extra fee will be incurred. My first inquiry in the app received a very patronizing "non-answer" to my question. The AI in the app is great but it doesn't handle billing. AI isn't always helpful but at least it's not rude or insulting. After the back and forth, I logged in to pay the balance that I should not have owed, but I chalked it up to a lesson learned. It showed zero balance. That was a few weeks ago, and today I got a bill in the mail showing the outstanding balance again. The providers and the quality of care are amazing. I just felt insulted the way I was treated by the billing people, and that's left a bad taste in my mouth. I would definitely recommend One Medical but be warned that billing might be a hassle now that I guess it's being handled by new people.

I refuse to spend my evening writing a review for this very awful, unprofessional place. I'll just…read moresay that you get nothing that they advertise on TV. Please find you a real Doctors office. Oak Street Centerpoint Alabama is the worst. Again, find yourself a real doctor, these people are playing with our lives.

I'm writing from my Tucson experience. I was a client of theirs for more than two years. I used two…read moredifferent locations and finally had to leave. Their call center method is not good. You will not get a callback for 12 days. While they hire lovely nurse practitioners it is not enough. When they initially opened, they were very good. I don't know if they have gone downhill because CVS bought them, but I have changed to ArchWell and I am very happy

I brought my son, who is under one year old, to the ER at approximately 10:55 p.m. on August 18th…read moreafter he began projectile vomiting and appeared noticeably unwell. After checking in, we waited in the lobby for approximately 45 minutes. While the wait was understandably frustrating, I remained patient because my primary concern was making sure my son was evaluated and received the care he needed. Once we were taken into a room, the doctor came in and began examining my son. After listening to his lungs, the doctor told me that my son could potentially have COVID-19 but stated that there was no need to confirm this with testing. I was then told that my son appeared completely healthy, that they would perform a saline flush, and that we would be sent home. As a concerned parent, I felt that something was not right. My instincts led me to contact my son's pediatrician and have him evaluated again as soon as possible. On Wednesday morning, I immediately contacted his pediatrician, who examined him and tested him for COVID-19. Thankfully, that test was negative. However, because his lungs did not sound healthy, his pediatrician ordered a respiratory panel. The results showed that my son was positive for pneumonia and rhinovirus. I am extremely disappointed and concerned by this experience. I understand that emergency departments are busy and that doctors have to make decisions based on the information available to them at the time. However, I do not feel that my son's condition was thoroughly evaluated before we were told that he was healthy enough to be sent home. As a parent, it is extremely frightening to bring your sick child to the ER expecting them to be carefully evaluated, only to later discover that they were dealing with a more serious illness. This is especially concerning because this is not the first negative experience I have had with this hospital involving an incorrect or incomplete diagnosis. I sincerely hope the hospital takes concerns like this seriously and evaluates how these situations are handled. Patients and their families deserve to feel that their concerns are being heard and that their health and safety are the priority--not that they are simply another patient being processed and sent home. Based on my experience, I would strongly encourage anyone who has the option to seek care elsewhere to consider doing so. I truly hope the hospital takes the necessary steps to improve patient care and ensure that other families do not experience what we did.

First things first, THANK YOU TO THE AMAZING STAFF! They likely see many people on some of their…read moreworst days and the care I received was truly remarkable in allowing me to make a recovery from not tolerating a new medication. Jeff was very friendly and attentive. Several times he had my friend and myself laughing. Definitely made a stressful situation much better. I appreciated the advice on care and having the doctor come in for next steps. This experience will have me suggesting this location to friend and family. I selfishly don't want to visit again for myself.

I don't mind waiting at an urgent care, i understand how they work. My son and i waited an hour to…read morebe seen by the only provider after being told upon arrival there was only one patient ahead of us. As my son is removing his shirt, one of the office staff comes and tells him to go look at a different patient before he's even examined my kid, "just to see something, he'll be right back," she said. Oh hell no! Unless someone's heart stopped beating you can damned well finish with one patient first. OMG, he just told my minor child that he can take two extra strength Tylenol every four hours. That's too much Tylenol. That was after ignoring the fact that I'd noted on the forms that my son can't take NSAIDs and trying to tell him to take ibuprofen. There was more but my head is absolutely spinning, I've never seen so many minor medical errors. I will take the order for the spinal X-ray elsewhere and will never come here again.

I made an appointment online for 8:30am and they couldn't take me back to a room until 9:45am. On…read moretop of this, they stuck me in a room and the doctor didn't come by until 10:45am. I will never come to this urgent care again. They have zero sense of urgency even with a room full of people. The nurses were laughing and talking at the desk as I had been waiting an hour in the room just for a doctor to come by. The front desk woman was arguing with one of the nurses in the back and it was incredibly unprofessional. DO NOT come here!! 2.5 hour wait for a 5 minute visit

Watch out, look out! Great healthcare service ahead! Was on some travel and upon returning home,…read morewas not feeling good at all. Tried to battle it myself but was in the losing end. Needed urgent care STAT! Used the online scheduling- too easy! Showed up 10 minutes ahead and was warmly greeted. Filled out a quick piece of paper and within 5 minutes my name was called - wait, what!?!? When does that happen? The nurse was very nice and whisked me through vitals and then to an exam room. The FNP, Stacy, was right in. I really appreciated the time she spent listening and finding a treatment plan. Seriously, a provider that actually listens and showed empathy- awesome. I had my treatment plan and was released. Really a great experience and will continue to utilize this location (hopefully not too often :) ) if I am feeling under the weather! Thank you to the whole Banner UC Team!

Top-quality care that starts with Maria at the front desk, but especially with Dr. Ryan Alder. If…read morehe were available as a Primary Care Physician, I would certainly be his patient. The whole experience was positive - highly recommended.