I recently rented a truck from them for my Chicago-Arlington Heights move, having found them…read morethrough Penske's truck rental options. I did a lot of research to find the best value given the time and distance I needed the truck. When I called to clarify something, they were extremely friendly and helpful on the phone, and even offered a better price than listed on Penske's site. When I arrived to rent the truck, they were very welcoming and helpful, even allowing us to pick it up a couple hours early at no extra charge. No line, no waiting. The truck was clean and in good condition and they talked me through the various rental paperwork. I dropped off the truck in the evening and called a week later to stop by and pick up the final receipt. I assumed they'd be a little unhappy about having to dig out the receipt, but the guy on the phone seemed genuinely happy to help! When I picked up the final paperwork, the charges were clearly spelled out and there were no surprises. Moving yourself is a REALLY stressful process and these guys make the process hassle-free. I've used Uhaul numerous times before and regret it every time--long lines, small print with some hidden cost, and grouchy & overworked staff (and customers). Highly recommended.

The staff are efficient and nice, check in/out is super fast, and they've got the cheapest prices…read morein town. :) $20 for a half day + less than $0.80/mile is fantastic! I used them for my Schaumburg-Arlington Heights move and kept it under $50 TOTAL for 8am-3pm with a 10' truck. There was no waiting whatsoever and the truck was clean and ready to go. I don't know how picky they are, but I'd just make sure that you have all the current scratches/dings marked on the check-out sheet. They were pretty good about it, but I always double check because I don't feel like paying for scratch I didn't make, at Noffs or anywhere else. :) *You have to return the truck on Full. They give it to you on Full, but only AT THE FULL LINE. If you just let the gas fill all the way up at the pump, you will be paying for like 3+ extra gallons because it will go BEYOND the Full line. Just a little fyi for those of you trying to move fast and cheap! :) Overall service was great, quick, and clean. I am actually going to use them again because I need to move some couches. Highly recommend!

These guys are awesome! I was on a tight schedule, set up…read moretime to meet at body shop, I tried calling for over an hour, but no one would answer. They showed up 45 minutes later. Told shop to tell them to go home. I drove over to Peru to pick up car was tired of waiting and witnessed a customer in the lobby that was also pissed. He's been waiting so long. they didn't have the car he reserved he was pissed. They lie to the customers then apologize. They don't hold your reservation. Their disorganized and understaffed. They don't answer the phone. Manager isn't doing his job. they need new management and employees. Need a car in this area call Morris enterprise they actually answer the phone when you call. If I could give them a 0 rating, I would.

I went in there today to rent a car as my car needed more work…read morethan expected at the shop. I was given a ride here by someone at the shop where I was getting mine fixed...only to hear her at Enterprise say, 'We don't have any available right now.' What??!! One would think a car rental place could rent you a car. This is beyond stupid. What have they got...one or 2 cars for the whole area?? We need a new rent a car store in this area...certainly not Enterprise!

Great place, great service ! ! ! You can do your cdl faster and cheper than in driving school. Very…read morerecommended.

I couldn't be more happy with finding this company! Lucas and Cheri were so helpful. I had…read morestruggled to get my cdl with a school in Chicago. And decided west Chicago was the dmv I wanted to go. I did a search of rentals and came across this one. Best decision ever! So helpful, answered all my questions. They treated me like we were friends and not just business. I'll recommend this place to everyone!!!! -Jose Salgado.

I am beyond upset. Do not book Budget Truck Rentals. I made a reservation a week ago for next…read moreSaturday. I received a call from the location I was suppose to pick up my truck from yesterday stating they will not have a truck for me but I could call customer service and see what they can do. I called customer service and was told he would be escalating my call the a manager who will find me a truck and I should receive a call back today. I woke up to a email showing my reservation had been cancelled. I called customer service to inquire and was told a manager cancelled my reservation and they have the right to do so and they are sorry it's nothing can can do about it. Do not book with budget!!! Edit- I reached out to customer service again via another avenue and they emailed me back basically saying they a reservation is only a preference and their terms and conditions say they do not guarantee date time. However they failed to acknowledge those same terms say they will offer an alternative which they have failed to do

very very disgusting stupid dumb employees so rude…read more very disappointing experience call them for 10times and they put on hold for more then 15min and when its not work out then i hire uber and went to the office branch and saw the emoloyees just having fun talking together instead helping customers trying to avoid us

Had them wear up the trailer hitch myself installed. I drove in. They took me right in. They did…read morethe work perfectly, and I moved happily on!

There's two owners one is Ron, I spoke with the OTHER one (DIDN'T say name just said im one of the…read moreowners) about my rental because it was Monday and I rented a truck on Wednesday of the previous week and I still had not received my deposit and they had got paid their charged just never gave me back my deposit and when I spoke to one of the owners he said there nothing you he can do about it, I had to open a dispute with my bank to get my deposit back. AWFUL CUSTOMER SERVICE!!!!!! I'm from the area of streamwood and this is sad because this company has been around for a while and to think this is how they treat their paying customers.... DISAPPOINTED

Dropped off my trailer here. Lady helped unhook, nice help. Recycled my moving boxes Thanks u haulread more

Daughter reserved a 15ft truck for Sunday June 22 for a move to Ft Wayne from this location…read more Received a phone confirmation (no text) that said the truck would be ready as reserved at 10am. We showed up and were told the truck needed to be picked up at a location on Joliet Street in Plainfield, 20 minutes in the direction we had just come from. The service rep was a complete disinterested mumbling corn-rowed jackass with ear buds that could barely muster the effort to engage with us. Do not ever rent a U-Haul from this location. You would think that given the size of the location (and the fact that it isn't the typical U-Haul spot with 2 trucks next to a shady gas station) that they wouldn't have to send you away, but alas they did. Run from this place.

Came in to pick up an online order for moving supplies. Skyler was great at helping me throughout…read morethe visit making sure all the supplies were correct. Very smooth operation and great overall customer service. Thank you Skyler!

5/5 stars for David the GM at this location--genuinely good guy. During my experience with U-Haul…read morein Aurora, I can tell David was honestly seeking to give his customers the best experience possible even if it meant he would go out his way to search and call around or ship trailer hitches overnight. He went above and beyond for my wife and I for our move. David is great! 1/5 stars for the company U-Haul itself. We ordered a trailer hitch and a median size trailer for our move on the website. The website GUARANTEED that the part fits and that it was available at the Aurora location. We arrived and we had an issue with it not being available and not being the right part. If not for David righting U-Haul's wrongs and shortcomings, this place would get a 1/5 rating. U-Haul needs to up their game. If you can afford a little more, choose any other company than U-Haul.

So have had a unit for over a year. Rent has gone up 30 dollars since i started. Now set up on…read moreautopay and charged late fee on autopay. Money was taken from account on 2 and due on 6. 31.99 upcharged. Tried 9 times to call them during business hours but no answer, not a way to run a business

We planned aggressively to arrive at the time of opening (7am) but the building had no employees…read morealthough the lights were all on.

Very careful here-really no stars. What happened: The guy from this location called me and stated…read moremy online Budget corfirmation for 1 day and stated costs were not to be trusted, he needed to charge me 2x "because it was the weekend". Budget CS then stated this dealer did not know what he was talking about, only charges as stated online.....however when "checking inventory" they did not have any truck for me, at this dealer or anywhere. What??? So 1) the dealer is a cheat, not to be trusted and 2) Budget the company....really? No va!

I called to ask to reserve a moving truck and was literally told "Why would you want to do that?"…read moreHe proceeded to tell me how he was booking moves to Florida and that even if I reserved a truck, I would not necessarily get to actually be able to get a moving truck when I showed up to pick up my truck on the day of my move.