These guys are awesome! I was on a tight schedule, set up…read moretime to meet at body shop, I tried calling for over an hour, but no one would answer. They showed up 45 minutes later. Told shop to tell them to go home. I drove over to Peru to pick up car was tired of waiting and witnessed a customer in the lobby that was also pissed. He's been waiting so long. they didn't have the car he reserved he was pissed. They lie to the customers then apologize. They don't hold your reservation. Their disorganized and understaffed. They don't answer the phone. Manager isn't doing his job. they need new management and employees. Need a car in this area call Morris enterprise they actually answer the phone when you call. If I could give them a 0 rating, I would.

I went in there today to rent a car as my car needed more work…read morethan expected at the shop. I was given a ride here by someone at the shop where I was getting mine fixed...only to hear her at Enterprise say, 'We don't have any available right now.' What??!! One would think a car rental place could rent you a car. This is beyond stupid. What have they got...one or 2 cars for the whole area?? We need a new rent a car store in this area...certainly not Enterprise!

I couldn't be more happy with finding this company! Lucas and Cheri were so helpful. I had…read morestruggled to get my cdl with a school in Chicago. And decided west Chicago was the dmv I wanted to go. I did a search of rentals and came across this one. Best decision ever! So helpful, answered all my questions. They treated me like we were friends and not just business. I'll recommend this place to everyone!!!! -Jose Salgado.

Great place, great service ! ! ! You can do your cdl faster and cheper than in driving school. Very…read morerecommended.

Took 35 minutes to pick up my prereserved moving truck. Was told at first that they didn't have any…read moretrucks allocated for me because I'd made the reservation "last night." The main employee said that she couldn't make things go any faster because she's just one person; however, a second employee (possibly a trainee) stood idle behind the counter for more than half the time I was there. What seemed like it should have been a very routine transaction wasn't at all.

I feel the need to express my disappointment with my recent reservation through Budget. Location in…read moreNaperville, Il. I reserved a specific luxury vehicle two months in advance for a business trip with several colleagues. I even called to confirm my reservation a week before my scheduled pickup. Despite that, I received a call from the Budget location at 4:45 p.m. the day before my 8:00 a.m. reservation informing me that they did not have my reserved vehicle available. To make matters worse, they did not have any vehicle available until sometime between 10:00 a.m. and noon, and even that was not guaranteed. I spoke with the branch manager to confirm the situation and asked what could be done to resolve it. I was told there was nothing they could do. His only recommendation was that I drive 45 minutes to the nearest airport and hope they had a vehicle available. When I asked if Budget could coordinate that transfer or otherwise help accommodate the situation, I was told that was not something they do. As a result, I spent the next two hours calling multiple rental car companies trying to find a vehicle for our business trip. Naturally, the only vehicles available were significantly more expensive than my original reservation, but I had no choice but to book one. It has now been almost a week, and I have yet to receive a call or even a sincere apology regarding this experience. Unfortunately, this is not the first time I have encountered this type of issue with this Budget location. I stopped using this branch after a similar experience about a year ago but decided to give it another chance. I now regret that decision. I am extremely disappointed by the lack of customer service, accountability, and effort to resolve a problem that was entirely within Budget's control. A reservation should provide customers with confidence that a vehicle will be available as promised, especially when it has been made months in advance and confirmed shortly before pickup. This experience has permanently damaged my trust in this Budget location. I will not use this branch again, and I will be recommending that my colleagues and business associates choose a different rental company for their future travel needs.

Had them wear up the trailer hitch myself installed. I drove in. They took me right in. They did…read morethe work perfectly, and I moved happily on!

I'm only giving (1) so I can post this review for all to see…read more Our experience was negative! They are big ripoffs. Their trucks are ancient, dirty & in poor condition. In addition, we got fuel at another gas station & the manager or whoever she was starting yelling that we should use the gas station Across the street. They drove truck over there & charged us an additional $20 for gas. What a racket they must have going there. I WOULD NEVER RECOMMEND THIS PLACE TO MY WORST ENEMY! THE PITS ALL THE WAY AROUND!

Dropped off my trailer here. Lady helped unhook, nice help. Recycled my moving boxes Thanks u haulread more

Daughter reserved a 15ft truck for Sunday June 22 for a move to Ft Wayne from this location…read more Received a phone confirmation (no text) that said the truck would be ready as reserved at 10am. We showed up and were told the truck needed to be picked up at a location on Joliet Street in Plainfield, 20 minutes in the direction we had just come from. The service rep was a complete disinterested mumbling corn-rowed jackass with ear buds that could barely muster the effort to engage with us. Do not ever rent a U-Haul from this location. You would think that given the size of the location (and the fact that it isn't the typical U-Haul spot with 2 trucks next to a shady gas station) that they wouldn't have to send you away, but alas they did. Run from this place.

Came in to pick up an online order for moving supplies. Skyler was great at helping me throughout…read morethe visit making sure all the supplies were correct. Very smooth operation and great overall customer service. Thank you Skyler!

5/5 stars for David the GM at this location--genuinely good guy. During my experience with U-Haul…read morein Aurora, I can tell David was honestly seeking to give his customers the best experience possible even if it meant he would go out his way to search and call around or ship trailer hitches overnight. He went above and beyond for my wife and I for our move. David is great! 1/5 stars for the company U-Haul itself. We ordered a trailer hitch and a median size trailer for our move on the website. The website GUARANTEED that the part fits and that it was available at the Aurora location. We arrived and we had an issue with it not being available and not being the right part. If not for David righting U-Haul's wrongs and shortcomings, this place would get a 1/5 rating. U-Haul needs to up their game. If you can afford a little more, choose any other company than U-Haul.

So have had a unit for over a year. Rent has gone up 30 dollars since i started. Now set up on…read moreautopay and charged late fee on autopay. Money was taken from account on 2 and due on 6. 31.99 upcharged. Tried 9 times to call them during business hours but no answer, not a way to run a business

We planned aggressively to arrive at the time of opening (7am) but the building had no employees…read morealthough the lights were all on.