I'm doing this for a 78 year old woman I know quite well. She was paying quite a bit of money for a…read moredaily paper at the Star Tribune and when it was about to renew it was even higher. I found her a better deal with the St Paul Pioneer Press at $229 for seven days a week for one year. She signed up on line and started getting the paper daily. She had quit them a few years before because she would get on average 5 or six papers a week. But this time she was hoping for the best. Everything went fine with some missed deliveries up until April when they stopped delivering. She called and they informed her that since she had not opted out of the "Special Editions" they had shorten her subscription. She didn't know anything about "Special editions" except they would, once a month send out a type of magazine that she would throw out. She didn't realize that those paper like magazines were costing her $20 dollars a time. So they shortened her subscription without advising her about the special addition and what it was was costing her. They informed her that since she had not opted out she was behind and owed them money for the period that they shortened her subscription. She was angry but told them to renew it thinking it would be about $230 like when she took it out to begin with, and she started getting the paper again. When she looked at her Visa bill the next month they had charged her $702 dollars. Be very careful when dealing with these people. They have no qualms about confusing and taking advantage of senior citizens. It seems like they prey on them. Oh and be very careful because they have a no refund policy. Use Visa and Visa will go after them if you feel you were bamboozled.

Horrible delivery service. Repeated failure to deliver in Hastings Minnesota. Although phone calls…read moreare met with positive verbal response, we must make repeated calls to get our paper.... or not get it paper! Choose the Minneapolis paper instead

Can I give an company less than a star? Let me try …read more.. For the last 3 months, this company has missed 3 consecutive deadlines to deliver my calendars. Let me repeat that, this company has missed 3 consecutive deadlines to deliver my calendars. So, why then have I used these guys for the last 3 months? Because the company I work for has a business account, which I believe they have taken for granted, with this establishment. So there, I am up to my neck with this place. I do not want to get into any more details about how I have to mail my own calendars, deal with calls that relate to delays, etc. NEGATIVE STARS - STAY AWAY

If I could give this company negative 5 stars, I would! I ordered personalized real estate…read morebrochures and note cards almost a month ago. They sent me 2 sets of brochures and no note cards. I call, thinking it would be a simple fix. The woman I spoke with told me they'd be delivered by 9/8. I've now called back about 5 times and they never seem to understand what the order issue is, the cards haven't been sent out, nor have I been refunded. I also spoke with another person who told me they'd be sent out on the 13th and the person after her, said that was not true. I've been told they don't list any processing times on their website and the time frames listed on their order statuses mean nothing. I'd NEVER EVER order from them again, their customer service is horrible!!

I would make it zero stars if I could. They told us we need to subscribe so we did. But the…read morenewspaper continues to be delivered to our condo building and to Lunds. Now we're moving out of state, called to cancel the paper and they DO NO offer refunds. When we tried to support small business they don't support their customers. I guess they feel entitled.

From the owner: Neighborhood News Publishing. Marketing Consultation for the…read moresmall business. Digital & Print Advertising; from Concept to Completion.

All I wanted to do was change my address and I couldn't do it on line. I had to engage. What…read moreshould have been simple took on a life of its own. When I had time to call customer service was closed. Then I would be on hold and not have the time to hold so I would have to hang up by the time I had the time to call and wait on hold I was paying for delivery to my old address. They should make it easy to change your credit card or pay your bill online why not your address? Why can't companies understand time is a valued commodity. I came very close to canceling subscription and may still bet they will figure out how to change my address then.

The Star Tribune's customer service is clueless. I have been a subscriber of the Star Tribune since…read more2000 and recently moved they sent me an email like I was a new subscriber. But most recently they missed delivering our Sunday paper twice I called them they said our paper would be delivered within an hour and a half it was never delivered. We cancelled our subscription and we will take our business elsewhere

Well, I really like to get the Star Tribune for local news, sports and national news. i have been…read morea subscriber for over 35 years, if that tells you something! But, now, sadly, we cannot get the paper delivered to our box on a daily basis. Some days, we can get it in the evening, other days, never. They say we get "CREDITS". How can we be sure that is the case? But, it isn't the credits I want, it is the newspaper. If you can't deliver, and we don't live in an area that is inaccessible and without other subscribers on our street, what is the REAL problem? I understand that wages might keep people from wanting to take delivery jobs, but, it is your responsibility as a business to keep the customer happy and deliver the product. Do what you NEED to do to get this fixed. Bad business if you can't deliver the product that the customer has ordered and paid for for almost 4 decades!

should have read the reviews before subscribing to receive a physical paper - day 5 of my…read moresubscription and have yet to receive a single one.