Worse Massage Ever I…read morehave to start by saying the manager refunded my money in full. So I will tone down my review because of it. It's not a massage nor is the lady any good at what she does - Ella. It's a rub down over your body covered by a sheet. At no time did she stop for one second to massage any muscles. She massaged you like she would wash your car, flat handed and quickly. Not relaxing at all. Asked Ella several times to remove sheet, do a deep tissue massage, massage my problem areas neck and calf's; she just didn't know what to do or didn't care. I stopped at 30 min, then when I checked out she argued with me and then laughed when refused to give tip. Cashier didn't care and was condescending. Again manager made it right. Avoid this place.

I would just like to start by saying I used to swear by this place and always recommend them to…read morepeople I know, but after the massage and service I got tonight, I will no longer. I'm always a walk-in when I go there and get put in a room pretty fast (that's why i'm giving 3 stars) Tonight, I called ahead to make sure they were still taking walk-ins because it was later and they were. So I got there and everything was normally how it went until about 10-15 mins into the massage. The lady I had tonight did the absolute bare minimum (if that). I am used to getting excellent massages here but the one tonight SUCKED. She barely did anything. But cool, that's not why i'm writing this review. I'm writing a review because afterwards, I got dressed and went to the front to pay. She told me my total for the hour ($80) and I gave her my card. I get the receipt to sign and wrote $0 as the tip, gave it back to her and proceeded to grab a few dollar bills I had in my purse to give to her. She then grabs the money and angrily puts it back in my purse and then had an attitude and was being short. I guess she wanted more than I was giving or nothing at all. I get needing or wanting tips, BUT if you want a decent tip, do more than the bare minimum. She was very ungrateful for the few dollars I was willing to give her because I didn't HAVE to offer her anything after the sorry service she provided. update (2 days later): i have these bites on my arm. that same spot was itchy right after i left this place. never going back!

Went in for a hydra-facial with I think her name was Taylor, she was great and very informative and…read moremy results were immediately noticeable The best thing was also how attentive the staff was in making sure, I was comfortable and hydrated with that awesome lemon and cucumber water they serve. I will be back for sure, I hope to get the nerve up to do some botox but, I think this hydrafacial is going to do it for now.

Received Botox here and am so happy with my results. The staff is so down to earth and friendly and…read morethe Doctor couldn't have been nicer! Will definitely be back.

I honestly don't even know where to start because staying here felt like walking into my own dream…read moreof what hospitality should be. From the moment we arrived, the service was on another level. At check-in we were offered a drink, and instead of just handing us a key and pointing to the elevator, someone personally walked us to our room and showed us around the property. I have never experienced that before at a hotel, and it immediately set the tone for the entire stay. The hotel itself is absolutely immaculate. Everything feels polished, calm, and thoughtfully designed. You can tell that every detail was intentional, from the atmosphere of the lobby to the way the staff interacts with guests. One thing that really stood out were the luxury touches throughout the room. The amenities included Bulgari soaps, body wash, and even perfume, which made the whole experience feel elevated the moment you walked into the bathroom. The marble soaking tub and spacious shower made the space feel more like a private spa than a typical hotel bathroom. Even outside the room, the design details continue. Right by our door there was literally a small moss garden built into the hallway area, which was such a unique and calming touch. At that point I was joking they might as well add a mini waterfall by everyone's door because the atmosphere was already that peaceful. They also offer thoughtful touches during the day like dessert hour, which made the stay feel even more special. It wasn't just a place to sleep -- it felt like a full experience. As someone who works in hospitality and kitchens, I naturally notice service and details more than most people. I have to say this hotel truly impressed me. This is honestly the level of hotel I would want to run or build one day. What I loved most is that everything felt warm and welcoming, not stiff or overly formal. The staff genuinely made you feel taken care of. If you're visiting Auburn and want a stay that feels luxurious, thoughtful, and memorable, The Laurel Hotel & Spa absolutely delivers.

The Laurel is THE luxury experience in Auburn. I have stayed at all the other hotels downtown and…read morethis is the best. Everything is different in a great way than so many hotels. Having been to Thrive Coffee and even in the lower floors for Auburn events I was not exactly sure how to get into it. However, there is a separate valet entrance. We were greeted immediately by a host who showed us around and brought us to the 6th floor to The Library where we were given lemonade with an option to spike it. This was not a wait in line for someone to help you. This was a concierge service the whole time. Our host brought us to the room and showed us around, who doesn't love an iPad to control your thermostat, your blackout shades, tv, and music. The room is deathly quiet. You can actually hear yourself think. The marble bathroom with the tv in the mirror, the separate water closet, shower, and bathtub with Bvlgari amenities is stunning. The bed is uber comfortable with high thread count sheets. The bar cart with items for mixed drinks is something I have never seen in the thousands of room nights ai have stayed all over the world. All and all this is a treasure. I hope I am able to stay here many more times. If you have an Amex Platinum card they have outstanding amenities that were available at this point...including free valet parking, free breakfast, and $100 voucher for restaurant or spa.

I went in not knowing what I wanted but the staff was extremely helpful. They took great care of…read moreme and I have no complaints. It's always hard moving somewhere new and finding a good hair salon but Phoenix was great. As far as hair salons go, it's not too expensive either.

Well David did it again, the transformation he implemented to my daughter's hair was amazing .....read more

I absolutely loved the experience of coming here. All of the people were super nice, and the place…read morehas such a calm/serene aura. I got the deep tissue massage and it was exactly what I needed. Their masseuse Elijah O. was a 10/10. Would definitely recommend you give them a try

From the owner: Indulge in the complete luxury wellness spa experience! We are a triple certified facility…read morespecializing in Radio Frequency/Ultrasound Cavitation, Laser Lipo, Sculptice and Cryolipolysis. We also offer Intimate Bleaching, V-Steam, Infrared Sauna Blanket Treatments ( burn up to 3,000 calories in an hr), Vajacials, Men's Facials and more! Come book one of our "Non Invasive/Non Surgical treatments today and get the results you want.

Booked an apt. They moved locations and cancelled my apt without any notice. Said they sent me a…read moretext but I confirmed more than once and no message. Now I'm left with no apt or haircut. Business shouldn't book apts if they are not open

They gave me a mullet and thinned my hair out way too much and at the roots which you just…read moreshouldn't do!

I had an incredible experience at Escape Day Spa on Broadway in Homewood. The environment is…read moreserene, and the aesthetics are just beautiful. Miss Laurie, my massage therapist, was fantastic and she has over 30 years of experience, and it truly showed. I enjoyed every minute of my 60-minute massage. Highly recommend!

Have been here before to receive a massage and had a great experience. The latest time I went for…read morethe autumn glow facial. Very pleasant experience. Was greeted with a mimosa and other complimentary beverages and snacks. My esthetician and I talked literally the whole service which I enjoyed. I felt so refreshed and rejuvenated after. Highly recommend this place.

Have been to Ellen on numerous occasions for "pretty much" FULL body sugaring…read more VENUE: Beautiful! Love the decor, it's clean, neat and hygienic. SERVICE: Ellen is a registered nurse as well, and this shows in her bedside manner and thoroughness/attention to detail. She is friendly, yet professional and puts you at ease in what could be an uncomfortable situation. COST: Sugaring (like waxing) is not cheap, but it's worth every cent, as I do not enjoy battling with doing it myself. Been there, done that!

Lauren was an amazing wax technician and made me feel very comfortable. She was very fast with the…read moresugaring and kept me occupied with great conversation to distract me from the pain. My appointment was at 10:30am but I got there at about 10:20am. She immediately took me into the back and I was done by 10:40am. The only reason I didn't give 5 stars is because it would have been nice to have a partition to stand behind to get undressed and redressed, but since you have to let it all hang out anyway during the appointment, it's not that big a deal. I will definitely be going back to Lauren for my next Brazilian sugar wax.

Best massage i have ever had. Without saying anything, Naudia could sense when the pressure was too…read morehard and backed off.

This was my first visit to this spa, and it made an excellent first impression! It's located in the…read morebeautiful Summit area, and from the moment I walked in, I was greeted with a warm smile and made to feel welcome. I recommend arriving 15 to 20 minutes before your appointment. That gives you plenty of time to check in, change into a robe, and settle in before your services begin. I treated myself to a pedicure and the restorative sleep massage. Peyton showed me to the women's locker room, where we discovered my name was not on any of the lockers. However, that turned out to be a God thing. I changed into a robe and slippers, excited for my experience to begin! A little note for my fellow plus size friends: don't worry, they have robes up to a 4X, which I really appreciated. They also have a beautiful, quiet relaxation room where you can unwind before and after your services. Peyton offered me a complimentary drink and gave me some option. I asked her if they had any non-alcoholic "fancy" drinks. She said they did a prepared a beautiful, refreshing drink and put it in the quiet room for me to enjoy. Milah did my pedicure, and we made a genuine connection while we talked. She did an excellent job refreshing my feet, and I loved that she began the service with aromatherapy. It was such a relaxing touch. She's got many years of experience and I highly recommend her!! Next was my restorative sleep massage with Quanette. Before she began, she took the time to ask about any problem areas and anything she should be mindful of. The massage room was peaceful, beautifully designed, and filled with soft, calming sounds. The massage itself was incredible, everything I hoped it would be and more. When I was ready to leave a huge downpour came, leaving me in the lobby to wait it out. One of the ladies offered me a poncho! Such an unexpected convenience. I will absolutely be back when I'm able to. The entire experience was relaxing, thoughtful, and restorative from beginning to end. It was the perfect way to celebrate 12 years in recovery.

Unprofessional to ask for a tip BEFORE the service is performed. The female is nice, bit needs much…read more more training. She gets distracted and stays in one spot way too long.​

I went to Jason and had a great massage. Was offered water and the environment was nice and calm…read more I was able to get some tension relief. I'll definitely be back this week while I'm in town.