For the first time in years I am writing a review. I am doing so because this company has generated one of the worst experiences of my life. I shipped a large case/trunk from the United States to Dubai filled with expensive electronic equipment. DHL is the shipper they work with. They initially lost track of this massive box (125 lbs) and it took over 4 weeks to arrive from the USA. I blame DHL for that, but no matter. Since I foolishly went with SHIPXEX to administrate this shipment instead of DHL or FEDEX directly, only SHIPNEX could facilitate the shipping cost refund with DHL and file a claim. I spoke with DHL three times and they assured me that they would fully refund the costs for a shipment that was guaranteed on DHL Express to arrive in 8 days or less, but took 4 weeks to arrive. Unfortunately, only SHIPNEX can generate the claim since they are the DHL shipping account holder. SHIPNEX has done nothing but blow me off for over a month now as I have requested, emailed, called... to get them to start this claim process with DHL. The refund claim process for a delayed/damaged shipment with takes 30 minutes or less, it is a rapid process and this particular shipment is very straightforward and DHL is happy to refund given the delays. I call SHIPNEX still once a week and ask for a status update, each time I speak with only two different voices on the other end, each assuring me that "someone" at SHIPNEX will "contact me by the end of the day" with an update. Each time I call it is revealed that NO claim has been filed with DHL and there is NO new information. My wife and I both have the distinct feeling these people are blowing us off and are trying to pocket the money, I would not be surprised if they have filed the DHL claim with their personal shipping account and pocketed the DHL refund themselves. I have an over 20-response email chain at this point with no answers, and each time I check for an update via email or phone call I am told "we are working on it" or "someone will contact you by the end of the day". Never happens, and I have called DHL to see if there is a claim against the waybill number, none exists. These people at SHIPNEX are either frauds, hacks, liars, incompetent, or all of the above. If shipping internationally, don't use this company. If your items are expensive, suck it up and go with FEDEX or DHL direct, because they will handle your claims responsibly. read more

To the one's who are willing to make business with Nex Worldwide Express ; " 1 Star " is extremely valuable digit for this company. They don't even deserve a digit or a rating. I provided them shipping services from Miami. They asked me to load cars in containers and we did. We also provided them container trucking services, export customs clearance services. I send them my invoices. Amount was $2450 USD. Last 1 year we've been trying to collect our money. Everyday another lie, another story. Today, tomorrow... we send it... Oh.. sorry to hear that how come you haven't receive yet !@#$%^. No worries... you will get the payment confirmation soon.. bla bla bla... For this reason I called their employee Mrs. Cagla Topcu at least 20 times. She told me and typed me " I am sorry on behalf of my company " They do this all the time !!!. ( I have screenshots send by their employee to me Aug 2 2024.) By the way stay away from her as well. You won't believe but they called me again for future businesses.. they said " they need my services again :-)) I kindly called their office and requested to speak with the owner, manager or someone running this business, I also asked the person working on accounts payable. I left my name / phone number / company name... No one called, no emails.. ! I assume the owner of this business is Turkish... Please note that " I am writing this review, making a scribble campaigne about this company for no reason... We are not asking anyone to find us, come and work with us... " I am just warning you all to be careful if you planning to work with Nex Worldwide Express / Shipnex.com. In case you need to see I can share all documents, emails, screenshots, proof of invoices and emails with anyone asks. Please look at the other customer reviews about this company. Looks like they designed the company for fraud, taking advantage of US Companies and Consumers. I will also report them to FMC.gov ( Federal Maritime Commission ). read more

Unreliable and horrible service. This is a company that cannot be trusted to service your shipment. They do not follow through or make any commitment to quality service. read more

If you have other options for shiping, TAKE them!!! As a small business owner, I rely on my shipping company to get my products where they need to go so my customers will be satisfied. NEX does not care if they get there or not. I paid for a package pickup on Thursday. No one came. It is now Monday. They don't work weekends, so don't expect them to answer the phone! HORRIBLE! If I could give fewer than 1 star, I would. read more

I made a big mistake of choosing NEW Worldwide Express for my shipment from Fargo,ND to Riyadh, Saudi Arabia. This was a problem from the very beginning. Absolutely the worst! If you are looking for professional services, this is NOT your place especially the Daphne So the operation manager and Sam from customer service. I got a quote for shipping household goods from Fargo, ND to Riyadh, SA. The quote says 25 days, but I received the shipment after 5 months. In the beginning, I told them that the shipment had already been palletized on a 48*40 pallet, they said okay, but after the payment, they tried to force me buy to a crate for the shipping to make more money. They contracted with a cheap company to pick up my shipment from Fargo, who missed the picking up appointment 4 times. After one week of back-and-forth emails and calls to decide to deal with another company. The new company pick-up the shipment on Feb 28th, 2023, and delivered it to NEX on March 2nd But NEX kept the shipment for a month in their storage. On April 9th NEX finally decided to process the international shipping to UAE Jebel Ali. The shipment was supposed to arrive in UAE Jebel Ali on May 8th and arrive in Riyadh the dry port on May 18th, But NEX kept it in UAE Jebel Ali until July 18th because they were looking for a cheap forwarding agent to send the shipment from UAE to Saudi Arabia and they were using the Shipping lines and an excuse to the delay. Finally, the shipment arrived at the dry port in Riyadh Saudi Arabia on July 22-2023, but NEX wanted me to pay the bill for the forwarding agent claiming this is a local service and the customer is responsible for these chargers. So it is very simple this company will steal your money and provide no service! read more

Beware if you want your item to be damage this is the place to go. Filed BBB against this company. Feyza Ozcilingir respond every few days if he feel like it ? Terrible customer service read more