Mary is the best! I always go to her when I am back in town visiting my family! She does…read moreexcellent work, her manicures last, and she is so pleasant to be around. I would like to take her with me wherever I go!

This is the 4th salon I've tried since I moved to Florence two months ago. FINALLY I've found a…read moreplace that I'm happy with!!! Not only did they do a great job on my nails but they actually had a personality and made conversation unlike the others I tried. I'm very happy and will definitely make this my salon of choice!!!

My sister and I came for a mid day date. It was fairly busy at 10am but we got serviced quickly…read more Our techs (Bri and Ny) were good to us! There is a bar inside which is pretty cool! We both got the basic pedicure which was nice! You also receive a complimentary drink of choice. This location has been here for a little over a year.

The salon itself is in a nice location, and the young lady who did my nails was very pleasant and…read morekind. Unfortunately, my overall experience was negatively impacted by the owner/front greeter. When I arrived, I mentioned that I had been calling the salon multiple times and no one answered the phone. She ignored my comment and simply told me to have a seat for my pedicure. Later, she came back and said my pedicure was ready. I again mentioned that no one was answering the phone. Her response was that they were busy and couldn't answer it. However, while I was sitting there, I noticed the phone was not ringing at all--it appeared to be on silent. This gave me the impression that answering calls is not a priority because they rely on regular customers and walk-ins. While I understand salons can get busy, customer service and communication still matter. Because of the owner's mannerism, tone, and dismissive attitude, I will not be returning to this salon. Based on customer service alone, I would rate this experience a zero.

Just WOW I loved every minute of being at freedom nails…read more They greeted me kindly and communicated very well, You have to make sure you are really listening though lol. I got a gel short nail set with 4 different colors for only $55!!! Shut the front door! And my pedicure is currently going amazing with a good massage chair and they massaged my feet and legs. I just moved to Florence last week as I am newly wed with children. So to be able to find a great nail place and get pampered feels really good to my spirit. Thank you to may or mel (don't know how to spell it)

I visit freedom nails today February 10 and had A wonderful experience, my nail tech he was very…read morenice and understanding. I will be visiting freedom nails again and again,I had the best Pedicure that I had since I've been living in Florence

My first time and Jennifer did a great mani / pedi! She helped me pick the perfect color and took…read moreher time. Some places rush through new clients but she treated me like one of her regulars. I will definitely go back. *They don't have tanning anymore

So I live in Florida. Here I am in Florence and in need of a fill and pedicure. Drove around and…read moreended up here. Not expecting anything spectacular. Boy was I wrong! I had the best pedicure of my life. I was amazed, and super embarrassed by the amount of dead skin that came off the bottoms of my feet. Even though my last pedicure was not that long ago. It was really very relaxing. I should not be telling the world, but I believe anyone seeking a pedicure should have the experience they seek. You can find that here. Thank you Richard and Chris who did my fill. I was totally satisfied and will definitely be back.

I treated my sister and cousin to (my sisters first gel manicure) and my cousins first gel pedicure…read morefor my cousins wedding last Friday. They didn't have a wait... and so they started my cousins acrylic manicure. That looked good. But they did her pedicure and I talked her into gel because she had never tried it, well she might have gotten better longevity if she would have stuck with the regular polish because it's MONDAY AND ALL OF MY GEL has come up on the edges and it took me about 2 minutes to peel them off. So it lasted 4 days. They left my cousins big toes super slanted... not even at all. The girl next to me complained that the lady cut her toes too short, and then the manager offered acrylic to fix it (but then wanted to say it was extra) and then the lady had to explain that it was bc the lady cut the toes down too short. Then the lady moved to me. Shit, She rubbed lotion on my legs. No massage. Like maybe two strokes each leg. And she started cutting my ingrown toenails out but was pulling them and pulling them allllll the way down into the toe root. It hurt so bad. I asked before she started to do a gel French tip pedicure... and showed her a photo of how I liked them square and even... (not rounded at the sides) and when she put the white on my toe looked like the top of a soda bottle where my toenail was wide and the top was substantially more narrow. So she also had to do acrylic on my toenails to build back what she had cut. They then half assed my manicure as a gel polish and charged $30 for it. Said I didn't need a manicure my nails were fine. They just wanted to not lose the service because I was about to leave without doing my hands. The color I picked wasn't the same as the color she tried to put on. She tried to argue it was the same but I didn't like how big the glitter flakes were in the one she put on. So she went and got another one that was a little better. so then upon checkout they tried to charge an extra $8.00 for my cousins gel pedicure like they did mine for the French tip and it was embarrassing to have to call them out about it and also about the toe and the glitter polish. Don't make me have to speak up and be an asshole... because I will... So all in all, my poor sisters first ever manicure in a salon had three coats of shitty paint and I'm sure has also fallen off by now...they did a sloppy job on that, and just all around weren't great... and now that I'm seeing the other reviews I'm concerned about getting a fungus also... I'm sure if I contacted them about my nails not lasting they would not provide a refund. So I'm not even going to try. -also if this helps my credibility at all I'm also a licensed cosmetologist in multiple states trained in nails... so I can see when things aren't being done correctly- STAY AWAY! Oh-

-5 stars. They wouldn't refund her after her visit and she paid 61$ for just a fill in.read more

It was going ok til a large lady came for services and they started laughing and talking in their…read morenative language. Thats rude and disrespectful when someone is about to spend their money in your establishment for personal care.

0/10 experience rude staff horrible pricing. They barley want to service you and when the door the…read moreover charge and the work is not 100% polished

Shout out goes to Jessica. She did a great job on my feet and toes today!! The wait was worth it!read more

Great staff, super helpful and dedicated to happy customers. Our girls changed their colors a few…read moretimes and the team just rolled with it. Love our nails.

My experience here left a lot to be desired to say the least. My pedi was lackluster! The guy…read moreseemed as if he dreaded his job and his workmanship conveyed just that. Initially, I had planned getting both mani and pedi but with the mediocre job of my pedi, I refused to allow any other services. While the other older gentleman, I think he was the owner, seemed more inviting and involved. I would encourage you to have your team/staff to portray the same enthusiasm. Not to mention to improve/spruce up on their skills. I would also add, there are too many other nail salons on each corner for this place to compete and have mediocre services, not the cleanest establishment, same competitive pricing but do not offer any refreshments like most. Under the circumstances, I would have passed but just thought I would share seeing as your pricing is the same as others, if not, slightly higher but nothing to compare to as far as atmosphere, top notch services or overall quality. Needless to say, I will not return. But, hopefully you will make some necessary adjustments and improvements for your future clients.

I had just moved here and decided to go in and change gel-polish on my toenails, it was half grown…read moreout. I know it was $15.00 for new application, but I got charged $21.00 to remove the old gel polish. There was no trimming, no buffering, no sanding, I did not get the pedicure. It was supposed to be a quick service and ole dude treated me like I had the audacity to interrupt his lunch break, after he sat down and grounded off the old polish, told me it was going to be $35.00....? So confused but anyways, went to go check out and he looked at me like I also need to leave a tip on top of that! Will not be returning.

This was the worst place I have ever been to get my manicure and pedicure. I paid 194 dollars and…read moremy clear coat came off my nails, I went back got them to fix it and then the next day it came off again. Haven't had them 2 weeks and 2 are broken and I am a stay at home mom so nothing drastic happens to my nails. I live 2 and a half hours away so I can't go back. I'm so so upset and disappointed now I have to go to my original place and pay more money. I will never go back.

I really hate having to leave bad reviews about people's business. I will say that the place is…read moreclean and has a calm vibe. But their customer service is not great when clearly they are at fault. I got my nails done on Thrus 3/11/21 . Gel polish is suppose to last two to three weeks this is a fact. Any peeling and chipping before this is totally unacceptable. My nails were chipping all during my vacation. Once back from vacation. Tried to get them redone on Sat 3/20/21 but they were booked full . Set up an appt for Sun 3/21/21 and went back today only to have Lady tell me it was because we do a lot with our hands. Meanwhile I'm 7 months pregnant and was on vacation. So there goes that theory . I explained on the phone to guy that I wanted them redone. Get all the way to the salon only to have them try to charge me $30 to fix there mistake. She went as low as $15 but I refuse to spend another dollar at that business . Mind you I already paid $45 last week to have them done. On this same day older lady messed up my nails and someone else had to fix. Overall I will not be returning here and I can not recommend a business that does not stand behind their service . I got my feet done in regular polish and they are lasting better . Which is ridiculous. With the prices they charge they should be able to afford a repaint when service is bad . Go some place else if you can help it . You will be disappointed with Gel Polish services. I really hate having to leave bad reviews about people's business. I will say that the place is clean and has a calm vibe. But their customer service is not great when clearly they are at fault. I got my nails done on Thrus 3/11/21 . Gel polish is suppose to last two to three weeks this is a fact. Any peeling and chipping before this is totally unacceptable. My nails were chipping all during my vacation. Once back from vacation. Tried to get them redone on Sat 3/20/21 but they were booked full . Set up an appt for Sun 3/21/21 and went back today only to have Lady tell me it was because we do a lot with our hands. Meanwhile I'm 7 months pregnant and was on vacation. So there goes that theory . I explained on the phone to guy that I wanted them redone. Get all the way to the salon only to have them try to charge me $30 to fix there mistake. She went as low as $15 but I refuse to spend another dollar at that business . Mind you I already paid $45 last week to have them done. On this same day older lady messed up my nails and someone else had to fix. Overall I will not be returning here and I can not recommend a business that does not stand behind their service . I got my feet done in regular polish and they are lasting better . Which is ridiculous. With the prices they charge they should be able to accommodate a repaint when service is bad . Go some place else if you can help it . You will be disappointed with Gel Polish services. ****** Update******** Manager reached out to me via phone. He apologized for the service and unfortunate situation. He offered a free Gel Manicure as rectification.