My wife purchased me 1hr massage as anniversary present; on W Evans St going toward downtown Flo…read more There is the front check-in desk, then a waiting lobby in middle back area. I don't remember my masseuse name but she was a bit older near retirement age possibly. After disrobe the table is heated which was nice cause room was bit cold. I requested back & calves for areas to address, she started w warm/hot compress, then oil, then into massage. There was bit of small talk as work done but I think dozed off as it was all very relaxing. When she finished my response was "that was fast" and she says it always is. I think it is good to get a professional massage now and again. The hour was $90 if not for gift card.

This spa is the absolute cutest. My mom and I found this spa on Google for my aunt. I am overall…read morepleased at my experience. I first spoke to the staff over the phone earlier in the week to ask about gift certificates. The front staff was super sweet and she gave me explanations for a few of the services which was a huge help in my decision on which gift we were going to give. As I was on the phone, the front desk clerk wrote up a gift certificate for me so we didn't have to wait when we traveled from out of town! Making it super easy to drive in stop by the spa, pay and continue to our destination. If the customer service is as good as the actual services? My aunt will love this place!

Audrey is usually pretty quick to get me in for last minute appointments because I'm usually in…read moredire need of my eyebrows being done before I go see her. She's quick and amazing! I'm able to go on my lunch break and get back to work and I'm clear across town.

I am now a regular client but had never received a wax of any kind before meeting Audrey. When I…read morescheduled my first appointment, I was nervous wondering if this experience would be a good one. Audrey made me feel so relaxed! She was very gentle, careful, took her time, and made me feel comfortable. She is very personable and I feel like we've been friends for years. Audrey is the best and I give her five stars!

Massage was a gift for my niece and she raved and raved about Ashley!…read moreShe is a massage officiato and knows a great one versus an ok one. So thanks!

Got my mother a spa day for her bday and this was her response…read more. Aaron was my nail tech. She was amazing. Gentle, kind very professional. I just found the right nail tech. Thank you for making my spa day so delightful. Ashley did my body massage she has anointed hand. I have a new body. I felt amazing. Hope to see you soon for my next massage. Courtney did my facial. She did an excellent job on my brown skin. See you soon Courtney

Great waxing and facial services. I am so impressed with Maria. She took her time with me and my…read moreskin felt great after me facial.

Joey was my stylist, he is a god send! I had a botched up style prior to coming to him and he…read moreworked miracles to get my hair at the color and style I wanted. I also had the pleasure of getting a relaxing massage by sports therapist and masseuse Alfred. Wonderful experience, will definitely recommend to friends and family and i, myself will be visiting soon!

I was very scared to go out of my comfort zone & get hair dyed & highlighted.But in the end Patsy…read moreis a miracle worker.Absolutely what i was wanting.I do not have to search in future.She is Awesome & now my permanent stylist.Highly recommend.Everyone was friendly & made me feel comfortable.

I am blown away with how my hair turned out! Had been growing it out for about a year, I was…read moredefinitely ready for a change. I was able to get a same day appointment which was a plus! Kaylyn was the one who did my hair and she absolutely killed it! I showed her how I wanted it and she delivered! Will be returning when it's time to get a touch up!

I was spending the day in Florence. My go-to threader is out of town. I have been struggling with…read morefinding someone who can meet my expectations. I looked over the reviews and decided to try this place out. The GPS doesn't take you right to the complex--it actually instructs you to turn off a few hounded feet early. Luckily, we saw a large sign in front of the actual location near the road. I signed in and a young lady came in from outside. She asked me if I was there for eyebrows and I said yes; then she told me she would be with me in a few minutes. Inside is pretty--with a white and purple theme. There are two couches and a table with magazines. There's a tv on the wall but it was showing a tutorial of a hair style. It's clean and well lit but it was a tad hot. It would've been great if the thermostat was set a few degrees lower. They also have a coffee machine and water which is a great added touch. She was kind and we made small talk. I was very specific with what I asked for--I wanted to keep as much fullness as possible. While my eyebrows are nice, I'm not a huge fan of them. They are thinner than what I prefer. Ugh! ...now I must wait another 3-4 weeks to try again. On the bright side, eyebrow threading is only $10.

Overall Great Quality Service And Good Pricing. However My Best Friend Got Individuals And They…read moreLooked Like Strips And She Fell Asleep And When She Woke Her Eyes Were Swollen. I Had No Problems However I Did Not Like The Fact That They Hadn't Washed Their Hands Before Touching Our Faces. However The Eyebrow Service Was Very Good.

The first time here got a nail filled by Tom. He was gentle and did a great job. Got a pedicure by…read moreYuki she was gentle and did a great job, too! I'm happy I chose this place. Prices are fair. Clean, and they have lots of booths for nail work and massage chairs for pedicures. Staff are all very nice and easy to communicate with. Definitely thee place to get pampered

The manager Ada is rude, she speaks badly about other customers while doing your nails and the…read morestaff talk about customers in front of them in another language. They fat shame people and are denying pedicures to people if they are over weight. I have had many issues with my gel dips snd when I return the next day to have it corrected they said it was something I was doing to cause the issues. I had been going here for many years, not sure what has happened. Will not return, can't even give one star , do not recommend.

Went in to a pretty busy shop this afternoon with 2 friends. our ages range from 59 to kissing 81…read more Our senior member decided to get some advice on what makeup to use and how. She got very lucky in finding LAURA. Laura is a very new employee but for a young woman, a seasoned veteran of the makeup wars. She did a phenomenal job if applying the correct types of makeup for skin type, tone, issues, walked our friend carefully through the application processes, recommended primer, foundation, brushes, etc., answered a zillion questions from all three of us, ran around to help us all select proper colors for blush, lipstick, etc., and was exceptionally friendly, knowledgeable about products for skin types, etc., as well as demonstrating the patience of a saint in dealing with 3 lunatics. Our friends' mini makeover turned out very well and she was so happy and pleased with the results, especially with a couple of problem areas. If you go into this location, ask for LAURA, you will not be disappointed. Terrific customer service. A real asset to the company. Give that woman a raise!!!

From the owner: Feeling good is always a good look. At Benefit at Ulta Florence, we've got all the goods for…read morenewbies, pros & everyone in between. Need a service? We do that too. As the #1 Brow Brand Worldwide, we've got you covered--from brow shaping and lamination to pore pampering and more.

My experience here left a lot to be desired to say the least. My pedi was lackluster! The guy…read moreseemed as if he dreaded his job and his workmanship conveyed just that. Initially, I had planned getting both mani and pedi but with the mediocre job of my pedi, I refused to allow any other services. While the other older gentleman, I think he was the owner, seemed more inviting and involved. I would encourage you to have your team/staff to portray the same enthusiasm. Not to mention to improve/spruce up on their skills. I would also add, there are too many other nail salons on each corner for this place to compete and have mediocre services, not the cleanest establishment, same competitive pricing but do not offer any refreshments like most. Under the circumstances, I would have passed but just thought I would share seeing as your pricing is the same as others, if not, slightly higher but nothing to compare to as far as atmosphere, top notch services or overall quality. Needless to say, I will not return. But, hopefully you will make some necessary adjustments and improvements for your future clients.

I had just moved here and decided to go in and change gel-polish on my toenails, it was half grown…read moreout. I know it was $15.00 for new application, but I got charged $21.00 to remove the old gel polish. There was no trimming, no buffering, no sanding, I did not get the pedicure. It was supposed to be a quick service and ole dude treated me like I had the audacity to interrupt his lunch break, after he sat down and grounded off the old polish, told me it was going to be $35.00....? So confused but anyways, went to go check out and he looked at me like I also need to leave a tip on top of that! Will not be returning.