I almost didn't take a chance with this place because of the poor Yelp reviews, but a local told me that South Carolinians only review bad experiences. That culture totally destroys the reliability of Yelp in S. Carolina so those of you who have good experiences and rely on review aggregator sites for suggestions should really take 5 minutes to write a positive review and help other readers out. Anyway, I'm glad I ignored the Yelpers and went here for a mani/pedi because service was fantastic and the final outcome was great. It's been 3 days and the nails are still looking great with no chipping. They have massage chairs for the pedicures and the staff take care of everything for you. My technician even suggested I get my credit card out before my polish went on to protect my nails. I've been to countless nail salons across the US and the world and only 1 in 10 techs will remember that important detail. The staff is courteous and very service-oriented. They offer soft beverages and I've been told if it wasn't Sunday morning, we would have been offered wine as well. The bathroom was big, brightly lit, and clean and so were all the other facilities. I highly recommend this place. read more

The first time here got a nail filled by Tom. He was gentle and did a great job. Got a pedicure by Yuki she was gentle and did a great job, too! I'm happy I chose this place. Prices are fair. Clean, and they have lots of booths for nail work and massage chairs for pedicures. Staff are all very nice and easy to communicate with. Definitely thee place to get pampered read more

Nail Artisans Tan & Spa - Nail Salons Near Me - Florence, South Carolina

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The manager Ada is rude, she speaks badly about other customers while doing your nails and the staff talk about customers in front of them in another language. They fat shame people and are denying pedicures to people if they are over weight. I have had many issues with my gel dips snd when I return the next day to have it corrected they said it was something I was doing to cause the issues. I had been going here for many years, not sure what has happened. Will not return, can't even give one star , do not recommend. read more

Nail Artisans Tan & Spa - Entrance to the spa . Ok - Nail Salons Near Me - Florence, South Carolina

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Almost didn't come here but glad I did! A local family member of mine (I was visit) recommended them and I was doubtful due to yelp rating. But IM SOOOO GLAD I CAME! Loved the service and my nails! I was impressed but the environment and diverse staff. They listens to what I wanted and charged reasonably. I recommend giving them a try! read more

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It all depends on who you get. Some are good with nails. Others are good with feet. Overall, I would probably use them again.

Ok. So I decided to give them another try. Again no one asked me what I wanted. I actually wanted paraffin but since no one even spoke to me. How would they know. They don't put don't the bond agent. And look. Crap nails All photos are from one day after. Total crap. Oh and btw I had gel in my nails and asked for a mani. They charged me $3 for a polish take off. Then $37 for the manicure which he butchered my cuticles with a dull dull cutter. Horrible. Will i read more

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I came here for a pedicure. I put my foot into the water and thought my skin was going to melt off because it was so hot. the tech was slow to react and then ended up almost overflowing the bowl. at that point I thought I had a first degree burn. everything he did hurt. his removal of the gel polish was so rough. he didn't file my nails. he barely scrapped the callus off. I paid for extended massage and he barely massaged me. he seemed like he didn't want to be there. my "hot towels" were barely warm. terrible paint job. they also charge $5 to remove gel and $15 extra for gel on an already $50 pedicure. highway robbery. also no one showed me how to work their massage chair so I got none of the massage. I should have waited til I got back home. read more

The nail techs do not know what they are doing with powder. The very rude manager blamed ME for how the tech did my nails. Refused to fix this mess and charged top dollar. It was unbelievable! Stay away. EDIT: And if you read the response, this shop is STILL blaming me for their ineptitude. And, my "fingers curl down" and " can't be pulled apart??!!??" What does that mean--- that I have webbed fingers? LOL !! She is out of her mind with that excuse. STAY AWAY! read more

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Had Oya as my tech, she did a great job. She did both my manicure and pedicure and took great care of both, paying attention to areas that I wanted her to focus on. read more

Nail Artisans Tan & Spa - Manicure - Nail Salons Near Me - Florence, South Carolina

I went there a few times but this last time I went, the lady told me my legs were to heavy for her to hold up and that I had to hold my own legs. Then she lied and said that they don't do eyelash extensions and their website and sign in tablet CLEARLY SAYS THEY DO! Also my gel polish chipped as soon as I got home, I went back and got them redone again and over the next 2 days it was messed up again. NO I don't recommend them at all!!! Take your money elsewhere!! Also they are body shaming people!!! Telling people they are too big to come and get services done because of their size!!! I'm glad my feelings don't get hurt easily! read more

Got Exactly What I Asked For. For Only $65 Only One Nail Was A Little Crooked Hardly Noticeable. Amazing Job Great Service. read more

Nail Artisans Tan & Spa - Nail Salons Near Me - Florence, South Carolina

Waited 1 hour and the manager was rude when I told her what service I wanted. Questioned me on what I wanted done on my nails. Left without getting a treatment because of the attitude. Only came here because two other salons were closed Going there tomorrow. read more

Clean nail salon, Aaron did my nails, spoke good English, he was super fast and did a good job. I did regular polish change on hands and toes. read more

Nail Artisans Tan & Spa - Regular polish, polish change. - Nail Salons Near Me - Florence, South Carolina

Dear Owner/ Manager of Nail Artisans. I would like a full refund for my last service( gel manicure). Including the tip. I am not interested in getting any redo of any service. I work too hard for my money, and the gel manicure came off in just one week post my last visit. I have been getting my nails done for over 24 years, and my experience at your salon was not at all superb or professional for the high cost of service provided. Let me know when to swing through for that refund of $45. read more

Nail Artisans Tan & Spa - My pinky finger nail got anialated by Te. She is rude and rough. Honestly feel she did this on purpose. - Nail Salons Near Me - Florence, South Carolina

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l DO NOT recommend this place. The guy who did my nails kept saying how tired he was. The pink that has originally been on my nails, i can still see. He didn't ask how long I wanted them so they are ridiculously long. There are bumps and sharp and bumpy in different places. read more

Nail Artisans Tan & Spa - Nail Salons Near Me - Florence, South Carolina

Rude! After our host sat me with my 12 year old daughter so she could get her nails done, another nail tech worker walks up with a small child and just points repeatedly at me. Apparently she wanted me to get up. I guess she didn't know enough English to even ask me to move chairs. Our nail tech said and did nothing. How should you make your customers feel welcome and wanted at your place of business? Our nail tech cut all my daughter's nails so they were down to nubs. I'll save $26 and find some place both competent and polite next time. read more

This place is terrible! I requested a french manicure and the white polish took up almost half my nail. Unfortunately it was the owner that did them so I didnt feel comfortable asking her to fix it. My confidence in this place is less than zero. read more

My daughter and I went to the salon for pedicures. The woman that did mine was rough and distracted. The young man that did my daughter nicked her toe trying to hurry her thru! He spent 10 minutes doing her nails and charged her $30! Then he went back to sit with his phone!! Terrible service! Used to be pretty good! read more

One of the Worst nail shop , service is horrible, I'm the first time been there , I swear i not go there again and I will tell my friends , the stuff hurt my fingers when the process made my finger still side hurt and swollen till next day , it's nightmare read more

Paid for most expensive pedicure and employee was talking on phone almost entire service. Was trying to go so fast he cut my skin. Pedicure was no way worth the $56 I paid. My niece had a gel manicure and they made her bleed also. First time here, and I have been going to same place in my hometown for years and they have never made my bleed. Not pleased at all. read more

My experiences at the Salon has exceeded my highest expectations I recommend all the salon services from manicures and pedicures including waxing services. It's relaxing and refreshing self care experience I highly recommend whether a lady or a gentlemen or couple. read more

This place is HORRIBLE. They already charge $28 for a mediocre full set of acrylic nails, when most other places charge $25 or lower. I was staying in a nearby hotel and decided to go anyway because it was close by. The woman doing my nails was RUDE and charged me extra, saying that I would have to get the nails cut down to the same length of my real nails to be charged the original $28. What's the point in getting fake nails if they're really short? Then, I asked her to file the nails a little better because I like them square and she rounded off the edges. She said that would also be $5 extra. I told her I refused to pay extra and that I would rather leave, but she complied with me... I thought. After my nails were applied, she gave me my bill that STILL had the extra charges on it. I paid the bill just to avoid further confrontation and I do not plan to ever return to Nail Artisan. This is the WORST customer service I have ever received. read more

I'm giving this place a one because in order to leave a review you have to give it at least one star. I hated my manicure!!! The staff were talking about us as if we didn't know what they were saying. My nails were thick and looked like a child's craft project. When y'all told them I didn't like it they acted and pretended they didn't understand what I was saying. I have never been so unhappy and dissatisfied with a manicure in my life. read more

My two daughters and I decided to have spa day! Mani/pedi's for all. The place was insanely busy, they skipped over us. The receptionist literally pointed at us repeatedly to the nail techs and was extremely rude. After waiting an hour it's finally our turn. The girls get all their stuff done and seemed to enjoy themselves. My pedicure on the other hand was awful and painful. I got the callus treatment (getting ready for flip flops) my left foot she did great.. my right she only scrubbed where there wasn't any calluses. She cut my foot from being too rough AND SOME HOW MANAGED TO LEAVE MY RIGHT FOOT LOOKING WORSE! She never scrubbed my heal or the right side of my right foot. Never again! Then to top it off it was 120$. Save your money it's a ratchet cattle herding "salon". Oh and at this point I said screw it when this random nail tech comes over to try and do tips for pink and white's while I'm getting my pedi. That's right 120 for a pedi and two kids mani/pedis read more

Nail Artisans Tan & Spa - Nail Salons Near Me - Florence, South Carolina

Definitely a spa atmosphere. Had peppermint pedicure. Fabulous massage!!! Busy day, but we didn't have to wait. There were 3 of us too. I'm just visiting but I'll be back!!!! read more

Nail Artisans Tan & Spa - Nail Salons Near Me - Florence, South Carolina

I really enjoyed my time here! Very relaxing and professional. I had the renewing pedicure and it was wonderful. My nail tech did a great job! read more

This is my second time trying this place. The first time was awful. But I was in town and decided to give the place a second chance. So this time around, I walk in and literally was the only one in there and I still had to wait ten minutes (which isn't a big deal.... just all the employees were on their phones and stuff). So I sit down with the guy and ask him to do ombré nails but he said it would be $80 WHICH IS RIDICULOUS. So I decided to get just regular colored nails and the whole time he was doing my nails, he was looking for something frantically. I think he was looking for his brush for the acrylic because he used the wrong type of brush on my nails. So that went on the WHOLE time. He sighed probably 60 times in the hour we were sitting there. He cut my nails way too short. He asked where I wanted them and I told him and he accidentally cut one too short and said oops sorry and didn't even offer to fix it. Then he accidentally dropped the nail polish he was about to use on my nails and yelled at the top of his lungs. I was literally scared after that. To add on top of that, while he was holding my hands while putting nails on and painting them, he was holding them so tight they are still aching three hours later. I will never return to this awful nail salon. The first time I went, I went to get a full set.... I had to explain what I wanted 6 different times to the man. The whole time he was doing my nails, another guy and girl was throwing crap at him (which could have damaged my nails or caused me pain), talking to him (causing him to stop multiple times and carry on conversation without even continuing my nails until the conversation was over), he cut my nails WAY too short than where I showed him I wanted and when I mentioned it, he said "oh well done now, unless you want to pay twice", and last but not least I usually pay $25 for a full set (not including a tip) and he charged me $40 for a HORRIBLE job. WILL NOT RETURN AND I DO NOT RECOMMEND. The first time, I put a bad review on their Facebook page and I would assume it was the owner, commented on my review and said "do you expect us to fix your nails for free"? I said uhh yeah? Your nail technician made the mistake and was horribly rude to me. I never got a response. Awful, awful, awful. UPDATE: after i posted this review, they commented on my Facebook posts and posted my receipts with my card number, signature, ya know, personal information on a PUBLIC SOCIAL MEDIA SITE.... then accused me of being hired to write bad reviews. Whatever lol. read more

I have enjoyed coming here for a few years to get pedicures. I love the quiet, peaceful atmosphere. My visit today was terrible! I was 1 of 2 customers and thought to myself how relaxing this was going to be. WRONG! The staff sitting up front had nothing to do so they sat and laughed at this one employee making prank calls pretending to have a bad stutter. The louder he got, the louder they laughed. This went on for about 15 to 20 minutes. I love to laugh and have a good time too but not in a place that has signs up to silence your cell phones for the comfort of others around you. To top it all off, of all the chairs sitting empty for pedicures...they sit this woman beside me that carries on a conversation with a colleague on the phone pertaining to work. So much for my nice, peaceful 40 minutes getting a pedicure. I don't think I will be coming back here!!! read more

My grandma and I got the renewing pedicures done. The service was excellent and the experience was very relaxing. We will definitely come back!! read more

I went to get my nails done here and asked for dip acrylics and when the lady went to file my natural nails down with the tool she went way too far into my nail bed and cut me multiple times. Their service was terrible and when i complained to customer service about my visit i never got any response. I do not recommend getting nails done here. They're unapologetic and have no customer service whatsoever. I will be returning to this location if i have any issues with my fingers healing, as they may get infected. i also paid 50 dollars for these nails!!!!!!! read more

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Horrible place to go! My boyfriend and I were literally in there not even 2 minutes ago and sat there for over a half an hour and they looked pass us and was serving people that came in after. I told my boyfriend to ask them if they were calling my name and the lady looked at him and ignored him. They are very rude and their service is not up to part. What's the point in signing in if you're not going to serve people in the correct order? I wish I could give less than a half of this star. I'll never step foot in that place again. read more

I live in Columbia, but travel through Florence for business a couple times a month. I discovered this salon and make a point to go out of my way when traveling through Florence to get my manicure and pedicure done here as they have always done a great job on my nails. However, today was different. The young lady who was doing my pedicure wasn't paying attention to what she was doing, as she was talking to one of her coworkers, and cut the side of my foot open. She didn't even realize what she did until the blood started running down my foot. The gash was about 1 1/2 inches long. She put some sort of green liquid on it to stop the bleeding, but the burn from the liquid was excruciating. After about 15 minutes, she was able to get the bleeding to stop. At this point, I was ready to leave to go to the hospital to get a couple of stitches in my foot. However, the bleeding seemed to stop. Then, she actually put my foot back down into the water. After she was done, she did clean it off a little bit and put some Neosporin on it and bandaged it up for me. Needless to say with 1 foot pretty much out of commission, I barely even got a pedicure on that foot as I think she was afraid to touch it and cause the bleeding to start all over again. All I wanted to do was to go home and soak my foot in peroxide to avoid any possible infection at this point. It was a long 2 hour drive home! She was very apologetic about the ordeal. However, when she came to tell me how much I owed her for the day, she indicated she was going to discount the services a whopping $5.00 for the inconvenience!! Not only should the pedicure have been free of charge, but the manager or owner should've at least come to talk to me at some point. So disappointed as I really liked this salon. Where is the customer service these days?? I will NEVER return for another visit!!! read more

I didn't know how to give this place 0 stars if that's possible. I called earlier in the week and verified that appointments could be made, as I had a bridal party that was planning to get a few services done. The young lady I spoke with called me back and verified my information and we completed my appointment for 6 ladies. When the party arrived on that Saturday the "manager" informed them that they did not take appointments, and if they wanted they would have to wait like everyone else. There you have a bride and her wedding party the day before her wedding scouting new places to get their manis and pedis and full sets. I spoke with the manager who simply apologize saying the girl I spoke with was the daughter of the owner. Who he couldn't provide a number for. He did NOTHING to compensate his company's error. I explained to him that with that person doing business for him he should hold true to their word, which he didn't. I recommend going someplace else. He was inconsiderate and nonchalant about his company's actions. And i told him I would leave bad reviews anywhere I could. This place is horrible. read more

If I could give it 0 stars I would. Worst pedicure I've ever had. When I went in the waiting room was packed. I asked "how long is the wait for a pedicure" and was told "not too long." I waited 30 minutes not too bad. However I once I got back to the chair I was asked 4 times if I wanted a manicure. I was also asked "what kind of pedicure do you want" which would have been fine if they could have told me the difference between them. My total time in the chair from sitting down to having my shoes back on - 20 minutes. I waited longer for a pedicure than the actual service. My nails were neither filed nor buffed. They are jagged and uneven. You can see the ridges under the poorly applied polish. I say poorly applied because the coral OPI that I picked wasn't applied to the complete nail, has black streaks in it and was all over my toes. I won't be back. read more

There are some very rude people who work in here and management does nothing to rectify it. I requested someone else and I saw they had them split my tip with the person that was rude to me read more

Walked in the door pushing a small stroller and they looked at me like I had four eyes. My gf was getting her pedi done so I came in to keep her company. 2 plus people at the small front desk not one hello or how may I help you. Basically took it upon myself to leave the stroller outside and walk past their rude faces to the back where the pedi stations are. Whether they do a good job or not on the nails I don't know yet, but kindness and politeness go a long way in a business and this place just doesn't have it. Read the crappy reviews, but I'm a fair person so we decided we would give them a shot anyway. Yeah our mistake. Should have gone to Mary's or whatever it's called up the street that reviewed well. Anyway. Good luck! read more

Absolutely horrible experience. 8 members of the staff asked what I needed...several asked more than once. They left me sitting for over an hour, then the man who was soaking my nails poured the acetone into my bowl that he had used on his previous customer after he had cut 1 of my other nails down into my nail bed, made it bleed, and wouldn't let go. I was so upset that I left immediately. read more

Wonderful pedicure today. There was zero wait time. The exfoliation and wrap was wonderful. Blissful hour and beautiful toes!

This is a really nice nail salon. They really take the time to make sure your nails look perfect. The only reason I give it four stars is because of the price. You will pay top dollar to have your nails done here. read more

This review is for my wife. She recently went to Nail Artisans and was pleasantly surprised. From her: The atmosphere was great with muted TVs and instrumental music playing which provides a relaxing environment. I received a manicure/pedicure for a fair price and they did a good job. They provided a complimentary drink, took care of my stuff, and the customer service was good. I'll be back. read more