Mary is the best! I always go to her when I am back in town visiting my family! She does…read moreexcellent work, her manicures last, and she is so pleasant to be around. I would like to take her with me wherever I go!

This is the 4th salon I've tried since I moved to Florence two months ago. FINALLY I've found a…read moreplace that I'm happy with!!! Not only did they do a great job on my nails but they actually had a personality and made conversation unlike the others I tried. I'm very happy and will definitely make this my salon of choice!!!

My sister and I came for a mid day date. It was fairly busy at 10am but we got serviced quickly…read more Our techs (Bri and Ny) were good to us! There is a bar inside which is pretty cool! We both got the basic pedicure which was nice! You also receive a complimentary drink of choice. This location has been here for a little over a year.

The salon itself is in a nice location, and the young lady who did my nails was very pleasant and…read morekind. Unfortunately, my overall experience was negatively impacted by the owner/front greeter. When I arrived, I mentioned that I had been calling the salon multiple times and no one answered the phone. She ignored my comment and simply told me to have a seat for my pedicure. Later, she came back and said my pedicure was ready. I again mentioned that no one was answering the phone. Her response was that they were busy and couldn't answer it. However, while I was sitting there, I noticed the phone was not ringing at all--it appeared to be on silent. This gave me the impression that answering calls is not a priority because they rely on regular customers and walk-ins. While I understand salons can get busy, customer service and communication still matter. Because of the owner's mannerism, tone, and dismissive attitude, I will not be returning to this salon. Based on customer service alone, I would rate this experience a zero.

Just WOW I loved every minute of being at freedom nails…read more They greeted me kindly and communicated very well, You have to make sure you are really listening though lol. I got a gel short nail set with 4 different colors for only $55!!! Shut the front door! And my pedicure is currently going amazing with a good massage chair and they massaged my feet and legs. I just moved to Florence last week as I am newly wed with children. So to be able to find a great nail place and get pampered feels really good to my spirit. Thank you to may or mel (don't know how to spell it)

I visit freedom nails today February 10 and had A wonderful experience, my nail tech he was very…read morenice and understanding. I will be visiting freedom nails again and again,I had the best Pedicure that I had since I've been living in Florence

Just bad . Like very very expensive for mediocre nails . Whatever you do don't go .260$ for 3…read morepeoples nails !!!

This business will NEVER see me again. Not only is the job sloppy and ugly, the tech at #7 had the…read morenerve to cut me because she was mad that I asked her to clean up around my cuticles so she decided to try and drill my cuticles off until I bled. See photo of pinky nail. Look at the acrylic all over my thumb cuticles. When I went to check out I asked could they take off something for cutting me the younger lady #8 said $2 is what they would take off bc she didn't mean to do it. Ridiculous and horrible customer service. A manager needs to contact me with a refund expeditiously

I treated my sister and cousin to (my sisters first gel manicure) and my cousins first gel pedicure…read morefor my cousins wedding last Friday. They didn't have a wait... and so they started my cousins acrylic manicure. That looked good. But they did her pedicure and I talked her into gel because she had never tried it, well she might have gotten better longevity if she would have stuck with the regular polish because it's MONDAY AND ALL OF MY GEL has come up on the edges and it took me about 2 minutes to peel them off. So it lasted 4 days. They left my cousins big toes super slanted... not even at all. The girl next to me complained that the lady cut her toes too short, and then the manager offered acrylic to fix it (but then wanted to say it was extra) and then the lady had to explain that it was bc the lady cut the toes down too short. Then the lady moved to me. Shit, She rubbed lotion on my legs. No massage. Like maybe two strokes each leg. And she started cutting my ingrown toenails out but was pulling them and pulling them allllll the way down into the toe root. It hurt so bad. I asked before she started to do a gel French tip pedicure... and showed her a photo of how I liked them square and even... (not rounded at the sides) and when she put the white on my toe looked like the top of a soda bottle where my toenail was wide and the top was substantially more narrow. So she also had to do acrylic on my toenails to build back what she had cut. They then half assed my manicure as a gel polish and charged $30 for it. Said I didn't need a manicure my nails were fine. They just wanted to not lose the service because I was about to leave without doing my hands. The color I picked wasn't the same as the color she tried to put on. She tried to argue it was the same but I didn't like how big the glitter flakes were in the one she put on. So she went and got another one that was a little better. so then upon checkout they tried to charge an extra $8.00 for my cousins gel pedicure like they did mine for the French tip and it was embarrassing to have to call them out about it and also about the toe and the glitter polish. Don't make me have to speak up and be an asshole... because I will... So all in all, my poor sisters first ever manicure in a salon had three coats of shitty paint and I'm sure has also fallen off by now...they did a sloppy job on that, and just all around weren't great... and now that I'm seeing the other reviews I'm concerned about getting a fungus also... I'm sure if I contacted them about my nails not lasting they would not provide a refund. So I'm not even going to try. -also if this helps my credibility at all I'm also a licensed cosmetologist in multiple states trained in nails... so I can see when things aren't being done correctly- STAY AWAY! Oh-

-5 stars. They wouldn't refund her after her visit and she paid 61$ for just a fill in.read more

The service was great, very welcoming and friendly. We just moved her so I was skeptical, as I've…read morehad nail infections in the past, but it was amazing! It was also very clean. They gave me great suggestions with how to improve my knowledge with acrylics. It is a bit pricey but totally worth it!! Highly recommend!!

0/10 experience rude staff horrible pricing. They barley want to service you and when the door the…read moreover charge and the work is not 100% polished

Great staff, super helpful and dedicated to happy customers. Our girls changed their colors a few…read moretimes and the team just rolled with it. Love our nails.

The staff is very friendly and it's a cute atmosphere, but I have a serious problem with how fast…read moreand sloppy they do their services. This was my second time getting a pedicure from them before a vacation and after I left, the polish was peeling off of my toe nails within an hour. I'm all about giving second chances, but I will not be returning.

I had just moved here and decided to go in and change gel-polish on my toenails, it was half grown…read moreout. I know it was $15.00 for new application, but I got charged $21.00 to remove the old gel polish. There was no trimming, no buffering, no sanding, I did not get the pedicure. It was supposed to be a quick service and ole dude treated me like I had the audacity to interrupt his lunch break, after he sat down and grounded off the old polish, told me it was going to be $35.00....? So confused but anyways, went to go check out and he looked at me like I also need to leave a tip on top of that! Will not be returning.

I got the deluxe pedicure and a full set of acrylic with gel polish. The nail tech was very kind…read moreand thoughtful. He listened to my request and I am very happy. I will be back again!!!

This was the worst place I have ever been to get my manicure and pedicure. I paid 194 dollars and…read moremy clear coat came off my nails, I went back got them to fix it and then the next day it came off again. Haven't had them 2 weeks and 2 are broken and I am a stay at home mom so nothing drastic happens to my nails. I live 2 and a half hours away so I can't go back. I'm so so upset and disappointed now I have to go to my original place and pay more money. I will never go back.

I really hate having to leave bad reviews about people's business. I will say that the place is…read moreclean and has a calm vibe. But their customer service is not great when clearly they are at fault. I got my nails done on Thrus 3/11/21 . Gel polish is suppose to last two to three weeks this is a fact. Any peeling and chipping before this is totally unacceptable. My nails were chipping all during my vacation. Once back from vacation. Tried to get them redone on Sat 3/20/21 but they were booked full . Set up an appt for Sun 3/21/21 and went back today only to have Lady tell me it was because we do a lot with our hands. Meanwhile I'm 7 months pregnant and was on vacation. So there goes that theory . I explained on the phone to guy that I wanted them redone. Get all the way to the salon only to have them try to charge me $30 to fix there mistake. She went as low as $15 but I refuse to spend another dollar at that business . Mind you I already paid $45 last week to have them done. On this same day older lady messed up my nails and someone else had to fix. Overall I will not be returning here and I can not recommend a business that does not stand behind their service . I got my feet done in regular polish and they are lasting better . Which is ridiculous. With the prices they charge they should be able to afford a repaint when service is bad . Go some place else if you can help it . You will be disappointed with Gel Polish services. I really hate having to leave bad reviews about people's business. I will say that the place is clean and has a calm vibe. But their customer service is not great when clearly they are at fault. I got my nails done on Thrus 3/11/21 . Gel polish is suppose to last two to three weeks this is a fact. Any peeling and chipping before this is totally unacceptable. My nails were chipping all during my vacation. Once back from vacation. Tried to get them redone on Sat 3/20/21 but they were booked full . Set up an appt for Sun 3/21/21 and went back today only to have Lady tell me it was because we do a lot with our hands. Meanwhile I'm 7 months pregnant and was on vacation. So there goes that theory . I explained on the phone to guy that I wanted them redone. Get all the way to the salon only to have them try to charge me $30 to fix there mistake. She went as low as $15 but I refuse to spend another dollar at that business . Mind you I already paid $45 last week to have them done. On this same day older lady messed up my nails and someone else had to fix. Overall I will not be returning here and I can not recommend a business that does not stand behind their service . I got my feet done in regular polish and they are lasting better . Which is ridiculous. With the prices they charge they should be able to accommodate a repaint when service is bad . Go some place else if you can help it . You will be disappointed with Gel Polish services. ****** Update******** Manager reached out to me via phone. He apologized for the service and unfortunate situation. He offered a free Gel Manicure as rectification.