I was so disappointed in the craftsmanship of these prop police batons I ordered. Both batons came with, what I would probably say is the absolute messiest seaming i've ever seen on a professional product. The paint is also cracked and wrinkled out of the box as if they have already been in use. The only thing I'm more disappointed about was their response to the problem... customer service literally said that "they are meant for stunts and not for cosplay", basically excusing themselves for the finishing job being hap hazard. Also, the only remedy they offered me was to send the props back to them at my own expense. Terrible product and worse handling of the situation. read more

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This company went above and beyond for me when I was in a bind to get props to my film set in a hurry. Typically their SPFX props are custom made to order from scratch so they need time to make them for you-so keep this in mind. However, in record time and many calls on my part later they were able to accommodate me and it worked out very well for our production. I ordered breakaway glass (beer bottles & two different kind of vases) I would recommend ordering several of the same prop as you obviously can only smash the product once, so consider ordering bulk for multiple shots for your scenes. They delivered exactly as they said they would and I got my order next day air with an hour to spare before filming the scenes that I needed them for. Additionally, I ordered fake shattered glass pieces that looked amazing on camera as well as a syringe prop & scalpel prop that draws blood. Everything looked and felt great for the scenes and my actors were able to use them all with ease! The customer service was top notch, very polite & accommodating for all of my questions and needs. Thanks again New Rule FX! read more

Unbelievable workmanship. All their items looks TOO real!! They have incredible customer service (Jessica!!) and turnaround time is awesome. Thanks so much read more

NewRuleFX - Video/Film Production Near Me - Los Angeles, California

Spent $350 on product plus $100 in duties. They just didn't ship me some of the labels I ordered. 2 of the breakaway bottles we ordered arrived smashed and the others that remained intact were unusable do you very bad striping up and down the 'glass'. The 'brown' champagne bottles actually read orange. When I asked about a refund they refused and asked me to jump through many hoops to even document issues. Will never buy from them again and would not recommend. read more

Great products and great service. I realized at 4:00 on a rainy Friday that I needed four props for a weekend shoot. They not only had the props I was looking for but stayed open late for me. read more

I had an issue with a cigarette prop and needed a new one fast for a closing performance. Jessica immediately shipped me a new one - no questions asked. Also if you need a fake cigarette for the stage - this is the best one around! What a great company with great service. read more

The customer service is wonderful! NewRuleFx was generous in supplying our campers at Camp Hollywood HEART with film props! Talk about some happy campers. (: Thank You! read more

Not only my best experience with a supplier in the industry, one of my best experiences with a company period. I went to them for a custom knife prop for a student film. They created a great prop and they provided amazing customer service at ever step. It's my first time using such a prop and they were incredibly helpful explaining how the prop worked and also what the difference was between this prop and other types that could achieve similar effects. They have a negative review below about customer service which I find shocking-- this was one of the best customer service experiences in my life. THANK YOU! Special shout out to Nikki for all her help. read more

I was out of town when the 2 glass sheets I ordered arrived. I just got home and opened the box and both sheets were broken. I figured it wasn't going to be a problem to get them replaced because clearly they were broken before they were ever delivered. Call the company they looked at the order date, I told them the delivery date, and they said "it shouldn't be a problem" only to get an email 5mins later saying "reported issue not approved." They said because I was 5 days late reporting the glass was broken. Hopefully not replacing the $100 sheets was worth losing what was going to become a regular reoccurring customer. First and last time I'll order from here. read more

Love this place, can't believe I just found it! A friend of mine and I came in here today to purchase some props for an action shoot. Really good prices, very helpful and friendly staff! Definitely coming back :) read more

I ordered a whole bunch of items for my son for Christmas, they were all great! one item was defective. The company had closed between the Christmas and new year week so I sent an email asking about the defective item not expecting to hear back from them until after the new year much to my surprise I got a response within the hour from Ryan letting me know that they received my email and that it will contacting me when they reopen. Again the day they reopened I received another email from Nikki quickly resolving my issue. Her response time was incredibly quick and she was very pleasant and helpful. I would recommend using this company to anyone that has special effects needs. You don't see this kind of exceptional customer service anymore!! read more

Order some breakaway plates. One arrived broken. I called to let them know and inquire about a refund for that plate (I'd ordered about 15 other items). They told me they don't do refunds. All they could do is make an insurance claim through the people who do their deliveries. The person I spoke to wasn't that helpful and sounded like this wasn't her problem and I'd be lucky to get anything back. Since then I've called and emailed several times and failed to get a response. Appalling follow up customer service. read more

First time getting props from this company. Owner/prop artist, Ryan Johnson and his team, did some seriously great work on a prop baseball bat needed for a short. The item was reasonably priced compared to other FX/Prop shops around town (also, didn't get growled at on the phone... a huge plus, as some prop shops seemed to be staffed by old, cranky, "get outta my store!" prop masters from the dawn of Hollywood)... and on this count, New Rule FX was easy to work with and within my budget. I found what I wanted on their website (another thing you won't find at many FX houses in L.A... a website that lists actual products to rent or buy). Though they have limited quantity to rent, they will manufacture what's needed apparently, and did so for the prop bat required to interact with an actor on set and not cause bodily harm. The bat they turned out (with help from some photos I sent of a real bat to be used in a cutaway/CU) is incredibly detailed, with a realistic, well-worn look, and it is solid as heck (well made!) but even with a full swing wouldn't harm the actors if they were accidentally struck (though it does seem able to shatter professionally made breakaway props if needed, and photographs very realistically). My only caveat is that they can sometimes be hard to reach by their office phone (constant busy signal either means their super busy or aren't juggling their lines well), and didn't know I'd emailed them photos until I'd called the owner direct. After that, things well very well. I was really happy with the result of the prop they made and would enlist their services again for my next show. read more

Love this fix shop! Great props and customer service. Definitely a customer for life.

Excellent customer service. My rubber fry pan had some soft spots and upon return they gave me a new one. Better quality darker and thicker foam. Thank you for providing great customer service read more

I ordered a prop knife and recieved it broken (minor damage, tip had broke off) I followed the instructions on the reciept. I emailed them and let them know. They told me they would send a replacement and that they wanted a photo of the damage. I emailed them back photos and got no response. I emailed them again a week later to confirm that the new knife was on the way. Then the lady, Trudi, told me that she never agreed on sending a new one. I screenshotted our previous conversation (she told me she would get a new one sent in the original email) and then she said she would put in the order but I would need to pay shipping again. I was really unhappy with having to pay shipping, but I agreed to it. I emailed her asking what I needed to do to get the shipping paid for. Still no response about a week later. I just emailed her again to confirm whether or not she actually is sending me the knife. I originally placed the order in December after christmas and it is now the end of February and haven't gotten a replacement. I need it for next week and have a strong feeling it won't get here. Very frustrating and inconsistent responses. Not very happy with my first experience with this company. read more