Nothing but positive for Newport & staff…read more My daughter spent 60 days at the Ranch location during a time when she was really struggling. Newport was there on all levels of support from listening, counselling, copping mechanisms & all the tools needled to tackle all that life throws at you. It is a marathon, not a sprint & Newport academy provides the proper footwear to run that Marathon at the best of your ability.

The facility is in a very remote location, which is good..not many distractions..when I enrolled my…read moreson, I was told there was equine therapy, yoga, medication and other alternative therapies that wre actually not offered..the communication with staff could be very frustrating. When you call in, you get a receptionist who cannot forward any calls. This results in not getting answers immediately . Staff seems caring but there were many staff changes while my son was there, which resulted in many pages of treatment. The kids constantly complained about the quality of the food ..many meals wete inedible, so they are offered sandwiches as a substitute, which consistency of bread turkey and nothing else .nit the most tasty sandwich ..for the amount of money they charge for treatment, they could afford to hire a better chef .

Newport was a great experience for me. I have been to a few other treatment programs and Newport…read morewas by far the best. All of the staff who worked at Periwinkle (one of Newport's houses) when I was there were incredibly kind and supportive. The food was much better than I expected, and Newport will cater to any dietary needs (kosher, vegan, etc.), which I thought was great, and also always offer a vegetarian option. The Periwinkle house is very nice and has a pool that clients can utilize during downtime. I loved my therapists at Periwinkle and the groups were helpful. There are a large variety of groups like music therapy, art therapy, and equine therapy. It was also nice being around all young adult women and only having a few other clients there while I was allowed me to become closer to and more comfortable with them. Having to go to treatment is never ideal, obviously, but if I had to do it again I would choose Newport if I could.

Dictionary.com defines recovery as "restoration or return to any former and better state or…read morecondition." Newport Academy allows a space to achieve a successful recovery, as well as to gain and begin to master coping skills and techniques that allow for their clients to maintain their progress, and to live a healthier lifestyle moving forward. Additional work, such as binder work, allow one to rise up the phases of Newport's program, and feel a sense of accomplishment and have concrete evidence to what they are achieving while being in the program. Each staff member has their own unique personality and story, which makes for a vibrant community. In addition to spending time at the house, clients are often given an opportunity to go on outings, and to explore and learn new activities, that can be later on used as a form of self care. All in all, Newport isn't perfect, but neither are any of the clients who pay to be there. Newport is what you make it to be. If you're truly in a place where you're ready to heal and recover, than Newport can be a great resource to guide you to that point. If you're not at that point, than don't waste everybody's time. A couple of the groups already do enough of that:)

Newport Institute changed my life, I went to the Cerro Vista house at the lowest point in my life…read moreand I was immediately surrounded by staff that made me feel cared for and protected. It was a safe environment where I was able to learn how to cope with my trauma and deal with life's struggles in a non self destructive way. The therapists, the care coordinators, the counselor, the dietician, every single staff member there made me feel like there was hope and they all helped pave the way for me to still be here today and not just surviving but truly living and chasing after dreams

This was my second time at Newport, and it was just as amazing as my first--though this time at a…read moredifferent house. The staff was incredibly supportive, but they also knew when to push me and hold me accountable, which made a huge difference in my growth. I'm truly thankful to have had this experience and for the dedication and care the team showed throughout my stay.

Newport Academy changed my life as a child and sparked a deep interest in me to peruse psychology…read more I have made lifelong connections through Newport and I appreciate everything they have done for me

hi i was a client that went to a girls house. I had a horrible experience. all of the other clients…read morewere extremely rude and excluding me. My therapist when i came back basically turned me away and told me that everything i felt and was saying i shouldn't have felt. all of the staff except maybe 2 were passive aggressive and childish towards me. Even when i was in the ER crying with cuts from my wrist to my shoulder they would complain about me to my face. I went to the ER 3 times because i was trying to kill myself everyday and regardless my therapist treated me like shit the staff treated me like shit and the other clients treated me like shit. No one did anything.

My child went to newport inpatient Chandler house and it was the worst experience. My child was…read morehaving issues soiling herself and I was told before she went that they would be able to help and that it would most likely happen within the first week she was there and they would tackle it. After I dropped her off, I expressed my concern that I thought it had happened again that day and I was told that they wouldn't be checking as they didn't want to embarrass her. The kids do their own laundry and the adults at the house only provide help with changing and washing sheets (my child doesn't soil herself through multiple layers of clothing), so right away up front I was extremly disappointed, like I had been punched in the gut. They can't help her if they aren't addressing the issues. Nothing was resolved, and the stress of getting insurance authorizations every week, added to the stress of her being out of state for mental health. The plan was for her to be there 6 - 8 weeks and half way in, insurance denied any further stay, so I had to fly out urgently to go pick her up, or be charged $2000 a day if I couldn't get there within the time frame. My child didn't receive the letters or birthday cards sent by her grandparents or great grandma, there were 9 pieces of mail/cards returned to us, only after I questioned them about it after she got home and was missing a birthday card from my mom. We were promised we would only be charged $500, max, paid it, then a month later, got another $500 bill. I really got the impression they didn't care about helping my child, who lived a life of trauma and neglect before being placed in our home at 10 years old. I was desperate for her to get help after other failed attempts and this place took full advantage of us. Not to mention, they wouldn't give me her chart notes after she was discharged so I could have a better understanding of what she's dealing with. Arlene (the director) promised me she would call me and do a walk through of the facility with me, that never happened. They set us up to fly in before the facility my child was staying at was staffed, so I had to drop her off at a different facility she wasn't going to be sleeping at. She was by herself for the first few days. I wouldn't have agreed to that before getting my flight set up for a Saturday. After the flight was set up, I received a call asking if I wanted to come at a later date, on Monday, but I couldn't cause I didn't have time to clear it through work on a Friday night. They stated they had equine therapy but that only involves looking/petting the horses, no riding, and there weren't any horses at the house my child was staying at. They didn't even offer the equine therapy for the first 2 - 3 weeks cause the lady was out on paternity leave. Another disappointment. The whole experience was awful and having to grab a flight last minute ($$$$) to fly to another state to pick up my child after insurance denied her ongoing stay urked me - that was not explained to us prior to her going. They said she would be there for 6 - 8 weeks, so that's what we were expecting. My child doesn't act out like other kids cause she internalizes everything and they didn't catch onto that - they didn't think she needed help, but they were who encouraged me to send her saying they could help. My child also reads the room well and responds accordingly pretty damn well. Says what she thinks people want to hear. I have high suspicion my child was sexually assaulted (i explained this to them) and they didn't even touch that subject - which has been the ongoing elephant in the room for us. At the end of her stay, while packing up, an employee told her that she couldn't pack her hygene products I sent with her (something about plane regulations - and her multiple bags were NOT carry on, they had to be checked). Newport required all NEW products be sent and specific ingredients weren't allowed, so I spent $130 on new shampoo, conditioner, deodorant, lotion, sunscreen, toothpaste and other listed items on the packing sheet, and nothing came home with her. Another huge waste of money. Newport failed us on every level. Please don't send your kid there, if i could give zero stars for this review I would. Don't believe the hype in your desperate need for help, cause they don't offer any solutions there, just more added stress.

This is the finest of treatment facilities for mood, anxiety, depression and relapse prevention…read more The setting is woodland and tranquil, the housing spacious with lots of windows to let in the healing light. I am proud that I learned monumental coping skills to heal the traumatic events of my life. What a fantastic journey! My hat is off to Kelsie, William, Mitch and Lizzie whose warmth, compassion and understanding were freely given to me both day and night. What a wonderful life enhancing experience was Discovery!​

If I could give this place more than 5 stars, I would. After experiencing a psychotic break from an…read moreoverdose on Delta 8 weed gummies, my 19 year old son was in and out of various local mental health facilities that were awful. We were so discouraged and felt helpless. We finally found Newport Temecula and it has been life changing for our whole family. The quality of care my son received here was outstanding. The family therapy piece of the program was like no other. Newport has changed our lives for the positive for forever. We are forever grateful.

Usually I don't write negative reviews. This is one of the few times I believe a negative review is…read moresorely warranted. Places like this profit off of vulnerable people, when they are at their lowest. It's disgusting the way I was treated as a young adult in the OCD program (might've been a different house than this one, but this review is for the general OCD residential program at Newport Institute). Let me walk you through the awful experience of being here: 1. Right when you arrive, they confiscate all your belongings, throw your clothes in the wash, and all your personal items are taken away and can only be retrieved on request. I thought I was going to a residential treatment facility, not a prison? They never tell you this on the phone when they are trying to get you to come to the program and take your money. 2. The food's pretty awful, especially for vegetarians. Getting accommodations for food is very difficult. 3. Your phone is taken away, and you only get 3 10 minute calls per day to call anyone you want. That's all the contact with the outside world you get. You can "earn" more time, but that's ridiculous. I should be able to contact people without them tearing away my phone from me. 4. You can't leave the house (even for a walk) without one of the staff attending to you. It's like house arrest. 5. They lock EVERYTHING up. Not just knives and sharps (which is odd, because this program is for OCD, not for suicidal people...). But they lock away YOUR HYGIENE supplies, HAND SOAP, plastic bags, and TOILET PAPER. Yes, some people may have OCD around these things, and for them that might be worth it. But for others who don't, this is INCREDIBLY frustrating. 6. The OCD staff is SORELY undertrained. The two therapists at the facility just had a FEW MONTHS of OCD training. That is ridiculous. Residential is the highest level of care for OCD, and they hire newbies to try and deal with them? It's a clear money-grab operation. 7. The staff all wanted to cover their asses and do the thing told to them by their bosses despite the effect on the patients. 8. MOST IMPORTANTLY, they basically lock you up, and make it INCREDIBLY difficult to leave the program for good. I was traumatized by my experience trying to leave. I was having a terrible time there, and I wanted to leave. They told me that they may want me to stay up to several months there??? There was no way I wanted to stay there for several months, so I tried to leave. But they set up all these "invisible" hoops for me to jump through. I couldn't get my phone back (which they lock away) to call an Uber/book a flight to leave because I myself didn't pay for my phone plan (my relatives did). Apparently, that's a rule that is never told to you. They also threatened to call social services to do a suicide safety check with me if I leave, despite me showing no suicidal symptoms while there. I had to covertly get my phone and quickly change it so that I paid for my phone plan before anyone saw. Then, as I was getting ready to leave, my "wonderful" (sarcasm) therapist was extremely pissed off with me, as was majority of the staff. The main people who showed compassion were the OTHER residents, not the staff. That goes to show how screwed up of a place this is. Being here was honestly one of the worst and most scarring experiences of my life. I don't wish this place on anyone. This place wasn't supposed to be an inpatient psych ward where they lock everything up. There's supposed to be a difference between residential treatment and a hospital psych ward. Residential treatment rules are supposed to be more lax, since it's not a place for acute crises (like suicidality) -- psych wards are. But, I guess these people just didn't know or didn't care. If you're looking for residential OCD treatment, DO NOT go here. I would recommend this place in Houston instead: https://ocditexas.com. Another place (that I haven't personally gone to but have heard good things) is McLean Hospital in Boston. They will actually treat you as human beings there. Don't go here, please.

If you are wondering if Newport is a good and safe place for you or your loved one to seek help. My…read moreanswer is "yes". My 18 year old son first stayed with an adolescent program in Connecticut for about 90 days and then with an OCD specialized adolescent program in San Diego for about 60 days in 2024. Both stays helped him and us, his parents, enormously. There is no overnight fix for certain issues. Ours fell into that category. However, throughout my son's two stays, Newport therapists and the entire teams were extremely patient, professional and helpful, and it let my son gradually open up his mind. Without this process, I don't think my husband and I would ever have understood him in the way we do today. We would have still been so worried, frustrated, and often angry. Newport provided the help my husband and I needed too. They made us realize that we were not supporting him in the way he desperately needed. Without any accusation, they made us realize that what we have done in the past has hurt him beyond our imagination. It was painful to face it. At the same time, it was the positive turning point of his recovery when we faced it, owned it, and apologized for it. Everyone's journey is unique. In our family, it was not only my son, but we, his parents, also needed someone who could help us understand what was going on with us. My son later said that he was lucky we found Newport and was able to say that he was sorry that we, his parents, had also struggled a lot. He was able to bond with Newport staff members as well as some of his peers that he missed greatly after he returned home. I know there are some scary comments about residential programs online that make us anxious. Newport programs have top tire professionals and facilities. If you are struggling and wanting a positive change, this is the place you can reach out for help and let you or your loved one focus on recovery.

Newport Academy was a wonderful choice for my son. He was a difficult patient but the counselors at…read moreNewport were consistent in their care and we achieved positive results.