I really didn't want to leave a negative review, as that's not typically the kind of person I am. Having worked in both the medical field and customer service for my entire career, I understand how demanding these roles can be. However, I feel compelled to share my disappointing experience with the Wayne office. Dr. Gritsus himself was great--kind, informative, and professional. Unfortunately, the same cannot be said for his staff, specifically Adriana, the surgical coordinator. I had my initial consultation with Dr. Gritsus on May 19th at 4:30 PM, likely one of the last appointments of the day. At the end of the visit, I was told my surgery could be scheduled. A medical assistant (I assume) informed me that Adriana had already left for the day but would call me the next day to move forward with scheduling. That call never came. I followed up myself on May 23rd. I was told Adriana wasn't answering and that a message would be left for her. Still, I heard nothing. I called again on May 29th and was once again told she had left for the day. I asked about her schedule, and oddly, the staff didn't know it--yet somehow always knew she had "just left." I called back once more on May 30th and spoke with Brian. He was sympathetic and said he would email Adriana, copying in the office manager and her supervisor, to make sure I received a call from her that same day--or by Monday at the latest. It is now Monday afternoon. Still no call. After weeks of being in pain and getting nowhere, I now have no choice but to find another doctor and start the process all over again. It's incredibly frustrating and disheartening. I truly don't understand how someone so critical to the scheduling process can be so unresponsive--and still employed. The office is likely losing revenue and, more importantly, patient trust because of this. Thankfully, my situation isn't life-threatening, but it could be for someone else. read more
