Our physician (previously at Swedish) was amazing so we followed him to NWP. Well, he STILL is amazing but New West Physicians is unquestionably the WORST group you can find. In ANY location. 1. You can NOT call the physician's office directly, but have to go through a centralized switchboard. 2. There is NO WAY to get thru to your physician with a question or concern. 3. The front desk employees are curt, rude and dismissive. 4. They insist you come into the office before they will call in a prescription refill (on a med I've been taking for years). So they can charge you for it 5. They limit their physicians to a MAX of 15 minutes with a patient. AVOID ANY New West Physicians practice and find a Dr. @ Common Spirit or Adventist. read more

I love Dr Winter. She listens and doesn't make you feel rushed. I now have my daughter and son seeing her. The staff is friendly and efficient. read more

Doctors are great but the Office management is inept. They incorrectly code wellness checks such that patients have to pay deductible out of pocket. They don't respond to inquiries nor care about patients' costs. I've moved to a different practice and now my wife is having the same issues and seeking a different practice. read more

This place has completely fallen apart! Total incompetency top to bottom! If they tell you they're going to call you back, bet everything you own that they WON'T! You'll win every time! If you need a prescription refilled that you've been getting for years, they'll also try to get you to go in so they can charge you the $300 visitation fee so they can do exactly what they would've done over the phone! If your family or elderly are going here, tell them to find somewhere else! If they have a serious illness or condition, these guys will totally leave you and your family hanging! read more

New West Physicians office on Southpark has the worst customer service and medical care for a routine physical that I've ever experienced. I have been with New West Physicians for over 6 years, seeing 3 different providers depending on their availability / staff turnover. After waiting 9 months for a physical, I received a voicemail message the day prior that the doctor was unavailable and to call back for a reschedule. The 'reschedule' was then canceled the day prior asking me to call back to identify a new provider. After being dropped twice waiting in the phone queue, the Boulder Call Center forwarded me to the Southpark office who informed me that Dr. Weiss refused to see me. No reason was provided. A call back by the office manager would take between 24 to 48 hours. When the office manager returned my call, I learned that while Dr. Weiss was available at the time of my rescheduled appointment, she refused to see me because she was not taking any new patients. Her treating me 5 years ago could not be confirmed with their new computer system. The fact that the appointment was made 9 months prior was 'an error'. I rescheduled for the 3rd time with an alternate provider. They spent 15 minutes with me to complete the checklist questions. It was the most incomplete physical I've ever had - the provider did not listen to my heart or check my ears or throat. read more

I am starting my fourth year with New West Physicians. I believe that there have been some growing pains. The problems that I have had are of a minor nature. The doctors that I have dealt with have listened to me and been very caring. New West Phys. is part of Optum now. This gives me access to Optum Rx, Follow My Health and a growing network of doctors and healthcare professionals. I also have access to some of the better hospitals metro-Denver. I have seen nothing but improvement and am very happy with them. read more

Had a virtual appointment. "Doc"... if we can even call him that as a man this rude doesn't deserve any title...never looked ay me once. Not a single time. I don't care what you are calling in for, you deserve the respect of being looked in the eyes, even on a screen. He just looked down and to the right. It was like he was playing a game on his phone, listened just enough to get a few key words, then gave me a prescription. I didn't feel heard. Heck, didn't even feel like a person. Literally cried when I got off the call it was so dehumanizing. This person should not work with patients. Ever. read more

New West Physicians - Highlands Ranch - Family Practice Near Me - Highlands Ranch, Colorado

I had a doctor appointment today with Dr. Chang who is excellent in the middle of an organization, NW Physicians and Optum which are the worst of health care I have experienced. I was required to sign another form today asking me which annual visit would I like I refused because my contract with United Healthcare this year has no such thing in it. I was told by David Dean that I would not be provided services. He said and this is verbatim "I like providing services to some people and my god" well okay? I came there to follow up on bloodwork that my doctor's concern that I have high blood pressure and I was hassled because I would not sign they're form. Each time I try to see my doctor I have to deal with signing more forms which are just designed to make them money filing claims with Medicare and that should not be a problem for me. read more

They don't listen to their patients needs. I scheduled an appointment back in November for myself and my son...I was told the soonest they could get us in was today (Jan 14th). I figured this was probably due to the fact that my appt was for my annual PAP as well as my physical. Went to the appt today. After being checked in with the nurses assistant ( who btw was great) got blood pressure and all that jazz out of the way she asked the reason for my visit so I told her. Physical with a PAP. She said ok. Doctor will be in soon to get you started. A PA came in (which is fine... they're normally just as qualified) we chatted for a min and she did the same things as the nurses assistant. I told her due to abnormal PAPS in the past I get one every 2 years and that's what I was there for. After about 3 more random questions with very little to no response she had me grab my stuff and walked me out to get my blood drawn in the lab......I'm sorry, but I shouldn't have to continually remind the doctors office that I need a PAP done. I waited 2 months for an appointment for something that I'm actually concerned about...just to be asked a bunch of silly preliminary questions and have my blood pressure taken twice. My sons appointment with Dr. Wilson was great. He did the vaccines needed and communicated well with my son (13yr old) and I. read more

I have had the most peculiar interactions with this practice. In Feb 2023, I received a letter that my endocrinologist (who was also my primary care provider) was joining New West Physicians, effective January 2023. In March, I called New West to make an appointment, and was told he was no longer doing primary care, and his first available endocrine appt was in June, so I took that date. After numerous phone calls to make sure my Rx's would be refilled until I could get in, the front office informed me that he's retiring entirely in June. Then today, I get a call from their receptionist cancelling my June appointment because he's now retiring in May, and so sorry, but they don't have any other endocrinologists, so I should just try to find someone new in a different practice group. This is just the short version. Suffice to say, every time you try to find out anything from these folks--even something as simple as making an appointment--you will spend many phone calls, with at least 30-45 minutes on hold, and the information you get isn't even accurate. Not a great way to run a medical practice. read more

If I could give this office a zero-star review I would. My husband had an appointment in June 2021 and had to cancel the morning of due to a Covid exposure. We had explained the situation to the office and they indicated they would adjust the fee for the no-show. Three months later we got a bill for the $75 no show with a $50 credit. The office still expects us to pay the $25 fee. Even sending this amount due to collections after numerous calls. My husband did the right thing by not exposing the entire office to Covid. Please know what type of office you are visiting seeing their practices and policies are not doing everything to protect their staff and patients. read more

UPDATE: Decreasing this to one star. The practice manager and I talked and he assured me he would get this $5 taken care of. Now they are sending me to collections over $5 which I don't actually owe due to a billing error for a procedure I never had. New West's customer service is the absolute worst and they have no care whatsoever for their patients. Stay away! --------- I chose to leave this office 2.5 years ago (pre-COVID) after a number of bad experiences with everything from issues with scheduling, rude front desk staff, referrals that took forever, and bad medical diagnosis. I am still getting bills for my last visit in Jan 2020. Looking at the details, there are constant credits and debits against my account from "insurance". I have never seen any other physician's office do this. Furthermore, I was charged for services that were not even performed and I didn't get any resolution on that either. I called again today to see if we could just zero out the account and close it; instead of caring about customer relationships they further demonstrated to me I made the right choice to find a new PCP by insisting that the $5 was a big deal to them and that I could continue to be open to further "adjustments" for the next 5 years! When I joined this practice 12 years ago, they were fine, then they got bought / merged twice and now they are a major pain to deal with. I definitely heard them bilking Medicare patients the last time I was in there - couldn't even bother to separate the waiting room from their administrative staff. My recommendation is there are many better places you could go to in the immediate area for your health care needs. One final example: they paste the same form reply on every negative comment here (if they even reply at all) rather than provide a specific, direct phone number and an acknowledgement of the concern (with specifics). Seriously...don't waste your time. read more

They charge a $45 missed appointment fee. I've been with them for 20+ years and they charge for a bogus reason like a missed appointment. It's not about the money it's about the principle. Where is the loyalty? I will be finding a new doctor! read more

It's been a little over a year since I visited this facility and the doctor in the group photo with glasses and weird smile busted my ear drum while cleaning my ears. I told him that it was hurting before and he forced himself back into my right ear and busted it. He dismissed the injury at the appointment saying it was a "little blood." Since then I've been dealing with ear infections frequently in the ear he injured. I don't know what to do and this place changed my life forever for the worse! read more

Dr Winter is really the best doctor! She really cares about her patients. I trust her and would highly recommend her. I have no complaints. She gets you in fast if you have an emergency. She has even gone out of her way to help people I have recommended that didn't have typical insurance situation. She accepted their insurance even though normally it wasn't one that she normally accepted. Just can't say enough good things about her office. read more

I have never had such a terrible experience in my life. Dr Winter is a good doctor but her secretary is terrible at her job. Eileen is very rude and refuses to do her job properly. She even yells at patients over the phone, never in my life have I encountered such a rude and unprofessional person in my life. I will never be back here ever again. read more

I have now seen Dr. Winter 6-7 times after having switched from another office. She has listened with patience, has recommended options rather than medications, has given me referrals ASAP and is thorough and clear in her conversations with me. I was scheduled for a diagnostic scraping on a suspicious skin growth..when I went in for the appointment 1 week after she saw it, the growth had changed (smaller, not raised, no redness) and she said she was so happy things had changed. Although all the surgical supplies were ready to go AND I had seen & spoken with her, she said she'd cancel the appointment & I wouldn't be charged. My co-pay was refunded before I left the office! Waiting time in the office is minimal and the office is more laid back than my previous place. read more

I was a patient here for one year... too long. They supposedly see patients with illness within one day, but I had a severe sinus infection, called Thursday and was told by the nurse practitioner that she could not see me till Monday. Forget seeing a doctor! And of course they could not prescribe a few days of antibiotics to get me through the weekend, even though I had a history of sinus infections. By Monday I was very ill. The nurse practitioner was quite rude and condescending every time we spoke. The office staff is slow, surly and unhelpful. The office itself is shabby. read more