I believe this office closed. I stopped going when my provider accused me of asking for opiods, when I was asking for a muscle relaxer script. I was FURIOUS!!!!! read more

Unfortunately, this practice has gone downhill since being acquired by Optum health. The phone system will leave you waiting to get ahold of anyone there; Its honestly quicker to drive there and make an appointment in person. So many of the Drs from NWP left and the care is sub-optimal. I'm a middle-aged woman and had an entire annual physical with all of my clothes on. Nothing on my physical body was checked except for my blood pressure and temperature. Lots more to say about the inferior care I received, but you can read other people's reviews. Seems pretty consistent. Looking for a PCP if anyone has any suggestions. I feel like I have to get this entire physical exam repeated at a reputable place now. read more

Since they have been acquired by Optimum, it's less of a family practice and more of a business transaction. Find the doctors that left New West at the time of this post and seek them out. read more

Update to my post from 1 day ago...still no response from this office regarding my blood work from 9/26/2024. Filed formal complaint with my insurance carrier today 10/9/24..next step, if no response tomorrow, BBB,Colorado Department of Regulation and AMA. Total patient negligent care, how many other patients? read more

No one to answer phones, n responses from doctors or staff. In pain. No one cares. Called multiple times for help. Now need to spend entire weekend with no pain management, which only delays recovery. Thank you for not participating in your patience recovery.​ read more

If I could put less than a star, I would. This office scheduled me for several appointments, I took off work, then showed up to the most recent today (after taking off part of my day for work) and nobody shows up. I call about 15 min in, and they let me know I was "dismissed" several months ago... I never received any kind of notification of this. Yet, I was able to schedule and show up for appointments, only to have my time wasted. I asked for some explanation and they said "It just says you were dismissed." Asked to talk to a manager to see if they had any more info, and was told "they'll just tell you the same thing." I said "why did you schedule an appointment for me today then?" The answer: "I'm not sure." Would not recommend. 0/10 read more

This place needs help big time!! My doctor was ok but there seems to be something wrong with the visit every time. And the reason I'm yelping is because they canceled my appointment for the second time, minutes before my appointment and if you do that to them they charge you 75 dollars, I was in front of their place when they notified me about my doctor was not available so I just want my gas money and $75. They have since reimbursed my gas money and I always like the people that work there. I know its a tough job and they work so hard to help!! read more

This comment is regarding NWP as a corporate entity, and not for the providers at this location. Be very wary. They engage in fraudulent billing, no one takes responsibility for medical errors made by their mid-level practitioners (NPs, PAs), the billing department is rude at best, and their customer service theory appears to be, "don't call anyone back, and you win". That applies to every facet from the medical office, to the office manager, to their patient advocates, to their billing department, and most especially their referrals team. Absolutely HORRIBLE business practices on a whole. The NWP physician I see at another location is OUTSTANDING, but I cannot and will not continue to see her because of my entire experience with NWP outside of her direct care. read more

I've been a patient since Sep. 2020. It took me a long time to get a new patient appointment (6 months), but that's not unexpected, especially during COVID. Dr. Christie was more alert to my blood work than my last doctor and she was empathetic whenever I saw her. I explained during our first meeting how I believe in a combination of preventative medicine, holistic medicine, naturopathy, and western medicine. She seemed to be supportive of that. We started having issues when I came in with a persistent cough. Long story short, after over $1000 and multiple blood tests, and several medical visits later, I think her diagnosis wasn't correct. Not that big of a deal because no one's perfect. But she was irritable when I expressed reservations about her diagnosis and has since been condescending in interactions so far, both virtually and on the phone. I understand she's under a lot of strain and incredibly busy, but I don't feel heard and that my concerns were truly heard. Over the course of a month, I've spent hours (not exaggerating here) on hold or trying to get her or the front desk to ask for a call back. They have an antiquated online system. When you need something electronically, they can only fax it, mail it, or you pick it up. I understand medical technology takes a while to advance, but this is COVID. It's stupid that I have to come into the office to pick up a blood work order or test results, when you should just be able to upload those to my medical portal. Prioritize ways to share information with patients digitally. The front desk is very kind -- they've never been rude -- they're just extremely slow. I usually wait on hold for 5-10 (and previously before, 20 min). The fact that they close the front desk from 12:30-2pm is insane. It's not posted on their website or at their door. I went to the office once to pick up a lab order and waited 15 min. I then had to come back later in the day and told the person, they at least need signage. They also had my phone number down incorrectly. I had to correct the front desk, the PA, and the doctor, five times (again, not exaggerating) to get it corrected. Long story short, a patient's time is also precious. I want a medical practice that is organized and responsive and a doctor who will listen to me, especially if I'm citing the opinion of another doctor. I take my health seriously and don't trust it to just one individual. I would hope that a medical professional who has my best interests at heart wouldn't be threatened by that. However, I have had a really good experience with the nurses and NPs. I'm still willing to give the practice another chance but I will be trying another Dr. read more

Hope you never have to reach your doctor for anything! Clearly impossible, over 150 phone calls in over 45 minutes, NO ANSWER ANY OF THE TIMES! Its just a prerecorded message, no option for hold or anything. It's a Tuesday morning, trying to get in for a sick visit. My last visit for a physical was a mishap as well, only reason I'm TRYING to go back is because the location is convenient. My physical was scheduled out 12 weeks ('that's the soonest') then I wait and finally the day comes, I show up and somehow my appointment had been cancelled, no one called me or could figure out why or who cancelled it. I waited an hour and got in with a NP who didn't seem experienced or interested in my concerns. Please get it together!! read more

New West Physicians - Internal Medicine Near Me - Arvada, Colorado

AVOID THIS PLACE. It is absolutely the worst doctors office I've ever been to. You will wait a minimum of 30-45 min for your appointment, even for blood work. The front desk staff is rude, unhelpful, and very dismissive. The doctors are fine - although the PA Scott is a true idiot. He needs to go back to school or find a new profession. Their endocrinologist office is also a joke and I recommend finding a completely different doctors office. Just the worst. Awful. read more

No regard for patients at all. Today my wife went in to see someone for a recent throat issue and after calling they gave her an appointment at 1:40 PM. We were able to get there at 1:46 PM and one of the nurses said after looking at their clock that she was late and they couldn't see her because she was 10 minutes late. The nurse said the clock in their office was always wrong. Such BS and truly no regard for a patients current health issue. I can see the cutoff for a time maybe 15 minutes late but 6 min. late is still close to the time set for an appointment. The office staff has been slowly improving as far as customer goes but the nurses are evidently far form improvement. I really wanted a no star rating. read more

Super slow service, I made an appointment a month and a half ahead of time for a health physical. Something that I considered to be pretty simple, however at the end of the physical not only did I receive poor and slow service, but I never actually got my paperwork that I needed back from my doctor. So in essence it was a total waste of time and insurance. Front desk was rude, and unhelpful in locating the paper claiming I didn't know when my appointment actually was. Seeing that this business has plenty of counterparts in terms of where you take your Health needs, I would recommend other clinics. Also good luck trying to reach them on the phone their call hours are 9 to 5 but they take a three hour lunch break in between so it's a gamble if I'll actually reach the hospital. read more

Read the evaluation related to the Arvada New West Physicians. PATIENT BEWARE WITH THIS PRACTICE. They are negligent to a point where they acted as though my health care needs were not their concern, so much so that I ended up in the INTENSIVE CARE UNIT ON A VENTILATOR FOR 11 DAYS. Their negligence, particularly a doctor called Steven Stahl, who lied and stated he was my doctor when I never saw him. The office staff has also changed for the worse recently. I have been going there since 2015 and have never had a problem. I am suffering PTSD from the vial way they treated me, they didn't just meet my health care needs, they were abusive, including the doctor who yelled at me while I was attempting to leave. Lastly, the communication on their part was not only degrading they never told me I was assigned a new doctor. I found out when I received my insurance card. THEY ARE DANGEROUS. read more

Ive been going here off and on for years, I seem to keep trying them, because I think the doctors seem good. But every experience I have with the front staff is always disappointing. Every single time I go there, the front staff is always so rude!!! I work in health care and I know that the front desk people should be the friendly faces who greet you with kindness and compassion. I highly think they should be trained better on greeting and talking with patients who pay a crap ton of money to choose their well and educated doctors that are at that office! Next, Every single time I try and schedule a physical type appointment for myself they always tell me 8-12 weeks out, really?? Really to see my doctor I have to schedule 12 weeks out? Then after I get into the doctors office, they collect all my information once again even though nothing changes with my insurance, but yet they can never figure out the correct address to send my claims to, which means I get to talk back and forth with the insurance company adjusting everything, they they try and send out. It never fails. (But at other offices they can figure it out no problem) annoying.... Then I call to try them out for my children hoping, that an experience is better since its been over a year, NOPE- my daughter who is sick and would be considered a new patient there, they have NOTHING Available for 8 weeks. I said, Even for my sick daughter who needs to get in for some antibiotics, Her reply was , Yup so 8 weeks from today would be...... blah blah blah. You can actually sound like you care. WORST CUSTOMER SERVICE EVER!!! If that is true, that they really don't care about patients enough to see them even when they are sick, Its terrible practice, and I hope the good Doctors that work there all know what their front staff is saying on the phones. Making them look bad. Its terrible practice and I WILL NEVER RECOMMENED ANYONE FROM GOING TO THIS PRACTICE. read more

I have seen 2 of the doc's here in the past 3 years. Dr. Christie and Dr. Stahl. Prior to that I had been with New West Applewood for years. I have always been treated with professionalism and with concern in regards to my appointments and treatment. Occasionally, I have had long waits, but then I realize that I could be the person tying up the doctors time at my own appt. (Sorry about that!) Bring a book..no big deal! The front desk, the lab and every person who works there are friendly and I do recommend this practice. read more

Office Manager Dawn, I think, VERY rude, wouldn't let me talk to anyone in billing, wouldn't give me any number, then had the nerve to tell me to stop yelling when I just asked questions about a bill. This office manager needs to be fired, she's about the rudest woman I've ever met at the doctors office. I had to pay for lab work that THE doctors office was responsible for because patients do not know what tests are needed or need insurance approval, the insurance made it clear it was Dr. Freedman and her office staffs responsibility to make sure what ever blood work is ordered is covered. Medical Assistant drew blood on me and I am a Phlebotomist, I would have revoked her degree right n the spot if I could have. The bevel of the needle was hanging part wat out while she was drawing blood and she would slide it just barely back in, needless to say I had a bruise that about covered the whole bend in my arm. My blood work had some very concerning results but the doctor just went through the motions of running more but making me wait over a week to find answers, I had to call at a bout 1 week to ask. I've been sick for a long time and now dealing with something more serious because of Dr. Freedman and her entire office staff. And I read a review somewhere that said they talk about patients behind their backs, yes, yes they do, heard it before. It's lke going into a daycare for medical care, although I would have got much better care. I hope the owners of this company step in and shut that place down before someone ends up extremely ill or dead. Poor excuse for a medical office! read more

Rude staff and physicians who don't seem to give 100% to patients more times than not. New West does not like to refer to outside groups even when it means the patient will be denied the service due to lack if acessiblity. Location is convenient but that's not enough to make me chose them for my family member read more