I've been a patient of this practice for 10 years now. My experiences have been 90% awesome. This…read moreincludes my most recent appointment with Megan. I'm a big fan of women doctors generally and Megan was SO knowledgeable and helpful and a great communicator. Everything a healer should be. My primary doctor is Dr. Karen Kelly and she is also FANTASTIC. I highly recommend her; she tends to be booked several weeks or months out and for good reason. She's a great doctor. Years ago I had one bad appointment: the doctor got no cells from a screening but they charged me anyway, even though the test was null and void. They also refused to do another test, telling me I had to do it out of pocket if the insurance company refused to pay for another. That was a case of the patient being truly ripped off. This was over 7 years ago, and also I still did not switch doctors, because EVERY other experience was really great. They've done every other test I need perfectly and saved me a lot of expense by being clear and honest about tests I actually needed or did not need. They've partnered with me to really look after my health. These days as a patient you have to pay attention to how you're being treated by insurance companies and labs and medical practitioners, and you have to go to bat for yourself. But it's great to have doctors you can trust and rely on. That's why I've been a patient of Applewood Internal Medicine for a decade.

I have been a patient of this location for about ten years. I started with them when the office was…read moreon Youngfield. My husband and daughters have joined as patients also. Since the retirement of Dr. Karen Kelly-Hemler and the subsequent take over by Optum, which is owned by United Health Care, patient care, customer service and follow up have all changed drastically. First of all, it is a revolving door of doctors, PA's, nurse practitioners, MA's, managers and front office staff since I started going there. Dr. Kelly used to genuinely care about her patients and demonstrated that each time I saw her, but now it's only about how much money the doctors and managers can squeeze out of each person who comes through the door. I absolutely dread when I need a prescription refilled because it can take weeks for the staff to reply to the pharmacy and approve the prescription especially if there is an issue with insurance, and that's if they don't require me to come in for an office visit first. I have run out of medication because insurance won't let me fill it too early or the office does not see running out of medication as a priority. When I've complained to the receptionist at the front desk they tell me that they are so busy and understaffed that they can't get to medication requests sometimes for several days or weeks, and no one sees anything wrong with this. I can just see the roll of the eyes from the staff when I ask how long something is going to take, as if I'm being unreasonable. Also, I recently had an issue with my insurance not being accepted and the doctor told me she had many patients that pay of out pocket but she took this as an opportunity to charge me $300 for a 10 minute appointment - surprise! The front desk receptionist told me that they don't usually take patients who don't have insurance that they accept and that I should go somewhere else that accepts my insurance. Changing primary doctors can be very time consuming but in this case I think that's the best advice I've heard.

I work in healthcare and have significant expectations of my providers. Dr. Hedberg is the best…read moreprimary care physician I have had. He gives his patients plenty of time, rarely do I wait more than 10" past my appointment time. He is very responsive to secure emails and typically is conservative in ordering expensive tests. The office is well-run and if I need to see a physician, either Dr. Hedberg or one of his partners will get me in the same day.

1st, would like to say that my family were patients here for years! They take my credit card when I…read morecheck-in and charge me. 6 months later I get a call from collections stating I owe $60. No email, no phone call, no contact through either of their "online" portal systems. Sent me to collections for $60 without ever contacting me or my wife. I've never been sent to collections before in my life and since my credit doesn't matter anymore, I will not be paying it. I think they should be sued for turning people over to collections without notification, especially when they take my credit card every time I walk in the door! So it's my fault you charged my credit card, but not for the correct amount? I will never be going back and based on all the stellar 1* reviews here, I've learned my lesson to now check first. *FYI: if anyone is planning on suing and wants to it to be a class action, feel free to contact me.

I'd like to post an updated review. It's been years since I've been here, but when I did go for…read morewhat felt like mini-seizures and the ground shaking, the PCP I saw quickly wrote me off and said I had anxiety and prescribed me anti-anxiety medication. 6 months later, I had a grand mail seizure while at the gym and was diagnosed with a brain tumor and have been battling brain cancer ever since. Turns out I was right, I was having mini-seizures. It wasn't anxiety.

After a week of coughing, conjestion, runny nose, being exhausted, and feeling sick, I went to the…read moredoctor. I've been coming to Dr. Elzi since i was a teenager and absolutely adore him and Emily, another doctor I sometimes see. Both doctors are very personable, nice and seem to hit the target right on when diagnosing a sickness. Other notables? -offices are clean and well kempt. -staff is friendly and gets you in and out quickly and efficently. -office overlooks the moutains...awesome :) -full of young, experienced and friendly doctors. this has been my go to doctor, and will continue to be!

I have been seeing Dr Allen for a long time 5 yrs . The office is awesome, The girls in the front…read moreall do a wonderful job and handle everything quickly. The back office staff is great kind and very good at what they do. The doctors listen to you and what you do and dont want.They always have someone who can see you quickly if you need help.

My Provider is Jaclyn Tabor, PA and she's wonderful. I've never had a problem with billing, making…read morean appointment or getting labs drawn in office.

Nice staff. Doctor and PA takes their time with you and listen to what you are saying.read more

The office staff is rude and unprofessional. The receptionist will make you wait on the phone for…read moreat least 15 minutes while you are 1st in line. She is bossy, snotty and has a bad attitude. You will feel as if you are talking to a prison staff and there is no welcoming feeling. The receptionist is nothing nasty. If you ask a question, it will be a snarky remark. This is always the case and because of the office staff, I will NOT be coming back! My doctor is great, but getting through is nothing but ugly. The fake office staff is by far the worst experience and causes anxiety just to ask about your health. Isn't there someone out there that is pleasant and would appreciate a job in the health care industry?

Sketchy. Go elsewhere. I just got a notification that I have been sent to collections and my credit…read morehas taken a hit on a bill that I have already paid for in September! (It is February) I have a proof of receipt and have disputed, but what the heck? It will still effect my credit. I'm pissed. Update: I have called salucro (who new west uses to bill) and new west, and the collections: the reason sent to collections was in fact due to new west saying I haven't paid even though I did. So, save your receipts and bills just in case the same thing happens to you.

we will truly miss dr. Morel. very caring and professional. my diagnoses care was not…read morenormal. we are blessed by being under her care for the last 3-4 years. John and micki s.

Disgraceful! Bed parked in hallway for hours. No call…read morelite, no water or food, no pillow, no electricity to bed. No BP taken despite cuff on arm during entire stay. No heart telemetry..... walked out.

If you are able to actually speak to someone on the phone you will find that the receptionists are…read morerude and not helpful. You are not able to leave messages for your doctor, the receptionists take the message instead. They never pass the message along though. Trying to get scheduled is difficult, and the front staff is again rude and disrespectful. They have no business being the first face of the practice. The doctors and nurses are nice and helpful but they are hard to reach due to the support staff. Steer clear of this practice. They also are very expensive and will bill your insurance for everything breath you take in their building.

Wow, in my 20+ years of going to medical facilities/practices I have never encountered more…read moreunprofessional front desk staff. Was not welcomed or even glanced at upon entering building. The three employees behind the desk were in their own personal conversation and it took me interrupting them to make sure I was in the correct place for an appointment. I was looking for a new rheumatologist, and this experience made me continue my search as I will not be coming back. Shame on you Internal Medicine Associates of Wheat Ridge for hiring disrespectful and ill-mannered employees. They are far from being an asset to your company.

The actual visit for an Annual Physical went great. The follow-up expenses due to miscoding of the…read morevisit not so great. After 5 calls to billing, I've decided to just cut my losses and find a new doctor.

Dr. Nielsen is an excellent neurologist, and my concerns are not about her care. My experience with…read morethe administrative side of this office, however, has involved repeated and severe failures that directly affected and delated my medically necessary treatment. Over time I encountered ongoing problems with scheduling, referrals, and follow-ups. Calls and messages were not returned, even by management. I was hung up on. I was told referrals or authorizations were being handled when they were not, which resulted in a necessary appointment being scheduled late, BY WEEKS. I made multiple attempts to resolve these issues, including reaching out to the manager, Paulette, and to Michelle Pace, but did not receive responses. After repeated attempts to work through these problems, I ultimately transferred my care elsewhere. This review reflects the administrative experience only, not Dr. Nielsen's care, which I appreciated.