Biggest point: it's worth the horrible office staff…read more Everyone else has said it. They've been saying it. And nothing changes. The doctors and nurses are phenomenal. My girlfriend and I both have our primaries here, and it's worth dealing with the horrible office staff. They are rude on the phone, unprofessional with each other, they loudly gossip and insult each other for the whole waiting room to hear, and they are snippy with patients. Always. It doesn't matter if you're there for an appointment and are doing everything you're supposed to be doing, they are rude and dismissive. I wish Denver West would rebuild this aspect of their team, but I am reluctantly tied to the place for it's amazing medical staff.

The office staff is rude and unprofessional. The receptionist will make you wait on the phone for…read moreat least 15 minutes while you are 1st in line. She is bossy, snotty and has a bad attitude. You will feel as if you are talking to a prison staff and there is no welcoming feeling. The receptionist is nothing nasty. If you ask a question, it will be a snarky remark. This is always the case and because of the office staff, I will NOT be coming back! My doctor is great, but getting through is nothing but ugly. The fake office staff is by far the worst experience and causes anxiety just to ask about your health. Isn't there someone out there that is pleasant and would appreciate a job in the health care industry?

The actual visit for an Annual Physical went great. The follow-up expenses due to miscoding of the…read morevisit not so great. After 5 calls to billing, I've decided to just cut my losses and find a new doctor.

Dr. Nielsen is an excellent neurologist, and my concerns are not about her care. My experience with…read morethe administrative side of this office, however, has involved repeated and severe failures that directly affected and delated my medically necessary treatment. Over time I encountered ongoing problems with scheduling, referrals, and follow-ups. Calls and messages were not returned, even by management. I was hung up on. I was told referrals or authorizations were being handled when they were not, which resulted in a necessary appointment being scheduled late, BY WEEKS. I made multiple attempts to resolve these issues, including reaching out to the manager, Paulette, and to Michelle Pace, but did not receive responses. After repeated attempts to work through these problems, I ultimately transferred my care elsewhere. This review reflects the administrative experience only, not Dr. Nielsen's care, which I appreciated.

Absolutely the best!! I was recently in a car accident and didn't have a PCP. After seeing…read morepositive reviews on Dr. Atkins I tried to make an appointment with her, but she was booked for 2 weeks and I really needed to see someone sooner since I had staples in my head. Unfortunately, I made the choice of going to Belmar Family Medical since they could get me in quickly. I would never recommend that office. Back to Dr. Atkins. From the moment she walked in the door we both literally thought we had met each other somewhere before. She was great! Very personable, happy and talkative, unlike the experience at Belmar. She asked a lot of questions about the accident and how I was feeling. She actually seemed like she wanted to know and really cared about my pain and the anxiety I now have when driving. She discussed our plan of action on getting some physical therapy done to help with my recovery. When I left her office almost an hour later I was so happy to have found a doctor in Colorado that I felt comfortable with! I was so excited that before I started the car I had to call my daughter to tell her. I sat there for probably 10 minutes just gushing over how excited I was and told my daughter that I would now be bringing her there as well because she's getting too old to see her Pediatrician anymore (she's 17!). Linda in the office was also fun and a pleasure to have met. She did my weight/height and vitals. The whole experience was just super great!! :)

Dr Atkins is great! I've been seeing her for the last 7 years. She is very patient and gives good…read moreadvices on how to stay healthy. My mom went to see her once for a check up when she visited me, and Dr. Atkins asked me about my mom every time she saw me afterwards. All in all, I would highly recommend Dr Atkins

I've been a patient of this practice for 10 years now. My experiences have been 90% awesome. This…read moreincludes my most recent appointment with Megan. I'm a big fan of women doctors generally and Megan was SO knowledgeable and helpful and a great communicator. Everything a healer should be. My primary doctor is Dr. Karen Kelly and she is also FANTASTIC. I highly recommend her; she tends to be booked several weeks or months out and for good reason. She's a great doctor. Years ago I had one bad appointment: the doctor got no cells from a screening but they charged me anyway, even though the test was null and void. They also refused to do another test, telling me I had to do it out of pocket if the insurance company refused to pay for another. That was a case of the patient being truly ripped off. This was over 7 years ago, and also I still did not switch doctors, because EVERY other experience was really great. They've done every other test I need perfectly and saved me a lot of expense by being clear and honest about tests I actually needed or did not need. They've partnered with me to really look after my health. These days as a patient you have to pay attention to how you're being treated by insurance companies and labs and medical practitioners, and you have to go to bat for yourself. But it's great to have doctors you can trust and rely on. That's why I've been a patient of Applewood Internal Medicine for a decade.

If I could leave zero stars I would. Avoid this Optum practice. Their staff gave me incorrect…read moreinsurance information before a preventive physical, assured me the visit would be covered, and then billed me $388 and sent the account to collections. They reduced it to $288.80 but still expect me to pay for their mistake. Patient Relations promised a response within two to three business days in July and then ignored me for months. There has been zero accountability, terrible communication, and no meaningful attempt to fix the problem they caused. With doctors leaving and this level of dysfunction, I have no confidence in this practice and would never recommend it. I will update this review if and when Optum fully resolves the issue.

Impressed with my care and my overall experience with Dr. Laubach. I am new to Denver and needed a…read morephysician to care for my recent health issues.I found Dr. Sherri Laubach online at HealthGrades.com where she had been given great reviews by past and current patients. Dr. Laubach used to be affiliated with another medical center close by but has recently opened her own facility with another Dr. I highly recommend Dr. Laubach for all your family practice needs. Her nurse Cheryl put me at ease and the other staff members Ashley and Brandy made me feel very welcome and were very, very professional. So glad I found Dr. Laubach and her awesome staff and clinic.

I have new insurance, and was looking to establish care (for annual exam only). I found this…read morepractice via my insurance website. They asked me to come in for an initial visit prior to having my annual exam. That's fine, but I mistakenly assumed this initial visit, where nothing other than BP and build was measured, would be considered part of my annual exam and billed as such (my insurance covers one annual exam/year). At this visit, I talked to the NP for about 30 minutes (which included her leaving the room twice to deal with another patient--I was nice and didn't complain about this although it was inappropriate). She asked me to schedule my exam in approximately a month. This weekend I received a bill for this initial visit. I called the office to verify whether this initial visit was considered part of the annual exam; it is not. So I'm paying for a 30 minute conversation that was not valuable to me in any way. My suggestion to this practice is to let patients know up front they will be paying for an initial conversation if they want to establish care there. It's not a huge amount of money, but it's money out of my pocket for zero return. There are plenty of practices that will provide quality, efficient care without taking advantage of their customers in this way, and I will be moving my care to one of them.

Convenience is what keeps me coming back... I wouldn't say I've received the utmost quality care…read morewhile being treated by the physicians here, as I've seen both doctors who work in the practice and have received conflicting information and prescription suggestions, which I find to be a bit unsettling. For the most part, the front desk receptionists have been welcoming and polite, but I recently dealt with an employee responsible for scheduling and she was anything less than respectful while rescheduling my appointment over the phone. The clinic itself is clean and well-kept, but if it weren't so close to where I live, I wouldn't be spending my money here. *Update: When scheduling bloodwork, be persistent with the front desk staff about the time of your appointment. I recently went in for a fasting panel (takes approximately 2 minutes to complete) and my appointment was scheduled for 8:45. I waited until 9:30 and watched four patients go back, all who had checked in after me. Finally, the technician came out and apologized for getting paperwork confused, but not once did the front desk staff look up to see I had been patiently waiting for 45 minutes for my bloodwork. Appointments are rarely on time (20 minutes after you're scheduled, if you're lucky) and I understand most doctor's offices cannot guarantee a time frame, but the receptionists here could care less if you've been sitting for over an hour. My last visit consisted of listening to the two women up front discuss what size clothing they wore... It was incredibly distracting for the other 4-5 patients who had to sit through their personal conversation at 9 a.m.

1st, would like to say that my family were patients here for years! They take my credit card when I…read morecheck-in and charge me. 6 months later I get a call from collections stating I owe $60. No email, no phone call, no contact through either of their "online" portal systems. Sent me to collections for $60 without ever contacting me or my wife. I've never been sent to collections before in my life and since my credit doesn't matter anymore, I will not be paying it. I think they should be sued for turning people over to collections without notification, especially when they take my credit card every time I walk in the door! So it's my fault you charged my credit card, but not for the correct amount? I will never be going back and based on all the stellar 1* reviews here, I've learned my lesson to now check first. *FYI: if anyone is planning on suing and wants to it to be a class action, feel free to contact me.

I've been a patient at this clinic for about 7 years, I have been extremely pleased with my care…read more Marie is very thorough and is always up to date on the latest recommendations for medical care; I know how challenging it can be to stay up to date with all the changes, having worked in the medical field myself before retiring. On the other hand, if she feels that a visit with a specialist is needed she doesn't hesitate to make a referral. I've never been kept waiting more than a few minutes past my scheduled appt time and have never felt like I was rushed or didn't have time to ask any questions I had. She in fact spent at least an extra 45 minutes with me at one recent visit - I was much sicker than I realized and she recognized right away that I needed to be transferred to the ER. She made all the necessary calls, and kept an eye on my condition until the paramedics arrived. She is prepared to deal with urgent problems like the one I was having but also takes the time to go thru everything health-related at least every year and makes sure that I'm up to date on my vaccines, etc. I feel very lucky to have found such a competent and empathetic medical provider.

I feel fortunate to have found her. This is my second year…read more It was my intention to leave this review a long time ago, but then forgot. I'm sorry Marie! Now after two years, and two annual visits, the last of which was virtual, my five star rating is every bit as valid. There's not a hint of pretentiousness here. She's professional, yet easy going. For instance, there's a certain diagnostic test recommended for women within my age group. For personal reasons I choose not to have one. While she expressed its importance, and urged I have one, she respected my right to choose. I respect and appreciate that. Also, being she's independent, and not part of a busy practice, with multiple physicians, you're all that matters here. There's not a labyrinth of room filled hallways where you're placed inside an exam room waiting for what feels like forever for a doctor to go "knock-knock". With Marie, it's just you. She's there for you at exam time. No long waits. I'll never again choose anyone other than a nurse practitioner as primary care provider. And as long as Marie is available. I'll not choose anyone other than her. She has her own practice, not an office full of employees. When you call she'll likely answer, not a staff member. If you leave a message she won't take long to respond. If you're forgetful and forget to call in a refill, and you run out, she's responsive. I called, left a message on her day off. never expecting her to respond same day. Lo and behold, she did! She called it in right away! She took time away from her day of rest to care for me. I couldn't believe it! Who does that? Marie Amina Aryan, that's who! I'm so fortunate to have found her. Thank you Marie! I'll see you when due. Be well! Best wishes! Sandra Riddell

Dr. Vish and Mandy are amazing! I feel like someone is actually listening. I had a physical and she…read moreaddressed stuff I was questioning! They do your labs right on the spot that's so helpful. I'm not currently a patient but I have experienced their awesomeness!

I would highly recommend Pragma Family Medicine. The entire experience went well. I'm new to town…read moreand suffered a knee injury. I found Pragma online, messaged them before office hours and got a response within minutes. The quality of care was extremely comfortable and I never felt rushed. All of my questions were answered in terms I could understand. Thoughtful and caring staff.

I had an appointment recently for my annual wellness checkup. The staff members were friendly and…read morewelcoming. My primary care provider listened and recommended an audiologist. All in all, I am glad that I transferred to this practice.

WORST PHYSICAL EXAM EVER WITH DR. MAHONEY! BEWARE: COMMONSPIRIT RECORDS YOUR VISITS WITHOUT…read moreDISCLOSURE OR PATIENT CONSENT, CHARGES RANDOM, UNDISCLOSED FEES (I.E., UP-CODING/INSURANCE FRAUD, IMO), AND DOUBLES-DOWN ON WRONGDOING INSTEAD OF RESOLVING ISSUES. PER THEIR LAME RESPONSE BELOW: I WAS NOT AT A HOSPITAL AND THEY KNOW IT. I AM NOT CONFUSED ABOUT THEIR BILLING BUT HAVE QUESTIONED THE VALIDITY BASED ON FACTS DESCRIBED IN THIS REVIEW: I booked an appointment for a wellness exam with Dr. Mahoney. My blood pressure/height/weight were recorded by a nurse. Dr. Mahoney came in and appeared to be jacked up on something (he kept rubbing his nose and was hyperactive). He made my weight an issue so I explained I am small-boned due to my ethnicity and that my weight has been consistent for decades. Despite this, Dr. Mahoney dwelled on it. Dr. Mahoney counted this as a "topic discussed" and coded/billed my insurance extra for it. CommonSpirit stated that I raised concerns about my weight which is 100% untrue. Dr. Mahoney "listened" to my heartbeat" while talking incessantly about how his mother-in-law takes testosterone and that it makes women aggressive. I did not ask about testosterone nor did I have any interest in having a drawn-out conversation about it. I did ask about HRT to prevent bone loss. Dr. Mahoney counted all of this as a "topic discussed" and coded/billed my insurance extra for it. Dr. Mahoney told me that he cleaned another patient's ear out ("the son of a cardiologist") and made him bleed so that patient was annoyed with him. I don't blame this patient for being annoyed with Dr. Mahoney for the physical harm caused. I also feel annoyed after my unfortunate experience with Dr. Mahoney. I was not in a gown and other than checking my ears while telling a story about another patient he PHYSICALLY HARMED, and talking about testosterone while listening to my heart, nothing else was done. In addition, Dr. Mahoney forgot to submit paperwork for a requested test. When I received a questionnaire about my experience, I gave honest feedback. I then received a bill from Common Spirit with a new patient fee for $165 to "establish care" that my insurance will not cover. Since I am not going to return to this practice due to gross incompetence, negligence, and unprofessionalism, I reached out to their Patient Representative, Keani to discuss it. In response, I received two very troubling letters from CommonSpirit. In one, the $165 fee is now being called a fee to cover "too many topics discussed beyond the scope of a regular annual exam." (Unfair, as Dr. Mahoney brought up many unnecessary topics.) CommonSpirit also states that Dr. Mahoney used "ambient scribing" to record the entire appointment. This is illegal as it was not disclosed and I did not provide consent. HOWEVER, it can be used in court to confirm everything I describe above. Please note that CommonSpirit only allows 5-star reviews of their doctors on their website which IMO is misleading and unethical. When I asked about this, they said a third-party company collects feedback (i.e., they dodged my question). When I pointed out that one-star reviews appear on other websites, they stated they have "no control" over other platforms (unlike their own platform, which they evidently manipulate). CommonSpirit billed my insurance company over $850...and they want $165 from me. They got more than enough for the worst physical I have ever experienced. I am not paying $165 for that horrendous exam. Attempts by CommonSpirit to remind me to pay $165 will be considered harassment and treated legally as such.

I work in healthcare and have significant expectations of my providers. Dr. Hedberg is the best…read moreprimary care physician I have had. He gives his patients plenty of time, rarely do I wait more than 10" past my appointment time. He is very responsive to secure emails and typically is conservative in ordering expensive tests. The office is well-run and if I need to see a physician, either Dr. Hedberg or one of his partners will get me in the same day.