As all of the other recent reviews here state, New West USED to be great. We loved it there, they…read morecared, had great doctors, and the support staff was also awesome. As soon as Optum took over this place became a joke. All the good doctors have left, I would imagine because they saw the righting on the wall. Now the new doctors and the admin / support staff are absolutely abysmal. There is no regard for patients or competency from management. If you are considering going here save yourself the headache.

Dr Shpall has been my Dr for over 30 years. He has always been attentive to my needs and has…read moreanswered all my questions. I have recommended Dr Shpall to several family members. He understands me and makes me more motivated to improve on my own with his support. I will never consider changing Drs.

I've been seeing Dr. Jeffers for over 23 years. I've had a wide variety of conditions, and he's…read moreexcellent at diagnosis, referring me to the right doctor, and explaining what's going on. He takes an interest in what is going on in my life. I give him a strong recommendation.

I would highly recommend Pragma Family Medicine. The entire experience went well. I'm new to town…read moreand suffered a knee injury. I found Pragma online, messaged them before office hours and got a response within minutes. The quality of care was extremely comfortable and I never felt rushed. All of my questions were answered in terms I could understand. Thoughtful and caring staff.

They were very nice about it but this practice does not accept patients who have Medicare in their…read morenearish future. I'm 62 and they refused to see me. That's fine -- I get it but they should make it clear on their website that they only see patients under X age, whatever that age is. They were nice to refer me to another concierge practice in Denver that does not appear to have the same restrictions. We shall see. The interaction left me feeling depressed, tricked and very, very old. I do not recommend you pursue this unless you are younger (no idea what the age cutoff is but for sure less than 62). For the record, I'm not obese, have no serious health issues, active (very) and happy to pay the fee so I don't quite get what their goal is except not having older people in the practice.

Got hurt at work and filled out the forms and sent over the Medical and Dentals Records including…read morethe Intake Form prior to arriving. When I showed up they asked for additional paperwork which at this time it was turning into a Novel of paperwork asking the same thing over and over and over again. After that fiasco their Office Manager wants to talk about how you written down your answers and talk about feelings. I did not know they changed from Medical Dr to Therapist. Waited a Month to be seen all the while it's gets worse cannot eat solid foods because the tooth is broken in 4 spots knee messed up, can't sleep well and this office instead of fixing they want to talk about "FELLINGS" I read some reviews and it sounds like this Dr was good until about 2022 when he went "WOKE"

I can not believe how far the quality of this practice has fallen. I had been a paitent of Dr…read more Yamamoto for 7 years and he used to care about his patients. We'd have personable conversations about skiing and auto racing and he would take the time to help. Lately it's been impossible to get an appointment due to weird hours (open a few here and there, so it's hard to get them on the phone) and a complete lack of response from their website. My most recent and last appointment with him ever was a complete debacle: 1.They closed the office due to snow without notifying me, after waiting 6 weeks for an appointment. I called their answering service and got a reschedule for the next day. This was initially frustrating, but otherwise nbd. 2. I get there and Dr. Yamamoto is solely focused on paperwork and the computer. After a few minutes of typing he says to me "so everything is ok, yes?" and I tell him "no, that's why I am here" and begin to discuss my symptoms. 3. He provides no answers, no guidance, just focusing on his forms. He asks some mental helath questions and I tell him, I don't care about that, I don't want that, I want to discuss physical health, a specific issue. He hells me it's standard for a physical and continues, not addressing my questions. 4. I tell him look, I want to talk about this stuff that has been going on and he replies with "this is a physical, if you want to talk about issues you need another appointment." He then takes my vitals. 5. I tell him, I didn't book a physical, I made the appointment, 6 weeks ago to try and talk about specific issues. At that point he is walking out of the examination room and he rudely said to me "Well, I don't know what you want me to do then, you just need to find another Doctor." and sends me to the in-house lab for a blood draw. 6. Still stunned, but looking for answers, I stop by the lab to get a blood draw. The person there was very nice, but she stuck me 4x and couldn't get a draw, so I took an order for Labcorp and left. While sitting in the parking lot, I scheduled another vist with a new Doctor. The Dr didn't seem himself, and yeah, Covid has stressed everyone out so I was just going to move on with my life and let it go. What prompted me to write this, was 2 weeks later I get a jacked up bill, with an incorrect date from FOUR YEARS AGO for this appointment, and what do you know, they line item me for a mental exam, blood draw (which wasn't done) and a physical exam, which they didn't run through my insurance. When I called the office they told me it's from four years ago and I need to talk to their outside billing. Outside billing says it's from 4 years ago - which is impossible, I have seen the Dr. annually and paid each time since then. You think if it was really 4 years old, they whould have charged i trest or sent it to collections. No, this was from the appointment last week. Dr. Yamamoto just needs to retire to the ski slopes where he obvious and stop wasting his patients time and money. I would like to think this was a typo on his part, but after they way he essentially "fired" me, I just don't know.

My new go to place brought my 90 years young mother here for a check up they are so kind and…read morewonderful she loved Elli from check in to check out also did my DOT physical here went very smooth I would recommend this place over SC health

Yes Ellie Titasenko was great she was definitely a better part of there practice. She is no longer…read morethere and im not sure why I just no they replaced her quickly. She made it worth going there but after she left and I had interaction with some of the other doctors or nurse practitioners, I was not happy. They were totally different. The new doctor the young new doctor I guess that took Ellie's place. She was very nice, but you could tell she was under the main doctor's thumb and walked on eggshells. To make sure that she didn't say or do something wrong. I felt was very uncomfortable. Then to tell me, because I have crohn's disease that my medical condition is too extensive for them to treat that I needed to find a new doctor seriously. But yet she deals with COVID and botox and all these other things, but microne's disease is too extensive for anybody in her office to deal with that makes a lot of sense..

I am reiterating the many reviews here about customer service, but adding on about the insanity of…read moretheir previous new patient visit policy. This review is not about my doctor, who I actually thought was great. In a nutshell, I was told that I needed to come in TWICE as a new patient -- once to get my blood drawn and then a second appointment two weeks later to meet with the doctor about those blood results. Surprise, surprise, though ... my insurance doesn't cover TWO annual visits. Which, I'm assuming, this office knows. Being that, you know, they are a doctor's office dealing with health insurance. So when my $200 bill arrived, I called the office and spoke with three different people before being told that the office manager, Liz, would call me back. After playing phone tag for about two weeks (during which I would be put on hold for at least 10 minutes every single time I called her back, only to be told she wasn't available and that I should feel lucky that she was even calling me back at all because she doesn't normally do that .. literally that's what one receptionist told me), I give up. You win, New West. I'll pay my ridiculous $200 (for a two-visit policy that, by the way, they no longer follow ... I WONDER WHY), take my business elsewhere and leave this review in the hopes that no one else gets duped.

Been coming here for my yearly physical for a few years. This year I got charged a small out of…read morepocket that should be 100% covered by insurance. I have called their billing and their office for over a month now. No one calls me back. Every time I call they say it's billing's issue. Billing says its an office issue. At this point I will probably end up eating the out of pocket and just find a new office and stop wasting my time.

Steer clear of this place. It's just a money grab. Went in for a annual wellness visit and was…read morecharged twice. Because, get this, I spoke with the doctor about my health. So I was charged for the wellness visit and an office visit. Same appointment. Unreal. Then, they called me to review blood results. Guess what? Another $200. What a joke. I already had the results via email from the diagnostic facility. But yeah, a 2min phone call to tell me everything was good was $200 bucks. Unbelievable.

I had such a great experience at this doctor's office! From the moment I walked in, the staff was…read morewarm, welcoming, and professional. The check-in process was quick and easy, and I barely had to wait before being seen. My doctor took the time to really listen to my concerns, explain everything clearly, and make sure I understood my treatment options. It's rare to find a provider who combines such expertise with genuine compassion.

Dr Weiss has been our pediatrician for 20+ years. She is caring and thorough. I highly recommend…read moreher and the wonderful staff at Arvada Pediatrics! Her medical assistant is super fast and amazing with the dreaded immunization injections.

Always professional and thorough. Dr Weiss knows her stuff and knows how to help parents be the…read morebest they can be. She will tell you how it is and how to deal. I like a professional who can cut through the junk and get to the point. If you want a high quality individual to help you keep your kiddos healthy and on track Dr Weiss is for you. I highly recommend her to anyone. Abby