1. New Wave Wireless

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Fayetteville, AR

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New Wave Wireless

2.3 (3 reviews)
Closed • 10:00 am - 7:00 pm

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uBreakiFix by Asurion

uBreakiFix by Asurion

(29 reviews)

They were very upfront about not wanting to void my warranty and referred me to the right place to…read morefix my phone. The young man was very helpful and explained what he'd done to diagnose the problem and refused payment. I will definitely come to these folks again, I do need to have a computer fixed!

Before I post my concern, I would like to say that, I believe that UbreakiFix at this location has…read morenice employees, and I have not had a rude encounter by anyone, but I experienced an issue that has left me with frustration and confusion. I brought in my laptop to have UbreakiFix repair a broken hinge on my laptop that controls the device opening and closing. Which cost $250. The service was done, and I am so grateful for that. However, having my laptop returned I immediately noticed that the sound on my laptop would turn on and off. I brought it back to UbreakiFix, and I was told to restart my computer. This did not work, so I brought it back, and I was told that my speakers were going out, and I would have to pay another $100-200 to have it fixed. Now that I have sat 2 weeks with my laptop in this condition, I discovered on the device that my Bluetooth is completely wiped out from my device. This was definitely NOT an issue prior to bringing my laptop in or else I would have paid $250 to have the Bluetooth issue repaired. I've tried to install bluetooth, run test on my laptop, and nothing is bringing it back. Test are showing that my speakers are working fine. Hence, why I am confused. I am currently in school, and I cannot listen to lecture videos, zoom calls, or anything! I am utterly frustrated at the fact that I would have to come out of pocket again for an issue that I did not cause. I am now having to find my own way of getting Bluetooth back on the device because I am afraid to take my laptop anywhere else, and I cannot afford a new laptop, hence why I took into UbreakiFix. My hope is that UbreakiFix can come up with a better solution to help their paying customers or simply be honest when a mistake was made on their end. Thank you.

Best Buy - Fayetteville

Best Buy - Fayetteville

(45 reviews)

$$$

We came here for hard to find things and found them easily! No one else had the stock that we were…read morelooking for in town, but they had it here! We're glad they were here and we came and we were surprised to find the variety of products that they have well beyond what I even imagined. The folks were helpful and the prices were very reasonable

Worst customer experience of my life…read more Paid for a TV in excellent condition. When I got it home, the item had none of the materials with it. It wasn't even returned to factory settings. By Best Buy's own definitions, it was "good" at most, possibly "fair." But I guess as long as this store can get an extra $200 out of me, they'll say whatever. Tried to get delivery, but they couldn't do that without a long process that wouldn't work with my card without taking several days. I would have to "return" the item I hadn't even picked up yet. Wait for a open-box process. Wait for the refund to hit my account, so I could buy it again. Was just told, "well, you have six days to pick it up." So, I ended up spending $50 on a uHaul. After I realized all the issues with the TV, I tried to talk to a manager. Was told it would be just a minute. Waited with my kids for 45 minutes. When I glanced at the back of the store, the manager was sitting down, shooting the breeze with someone. The store had been closed for 30 minutes. I went home because my kids needed to go to bed. Chat support agreed that the customer service had been awful, and they made a report. They told me I would receive a call from the store manager within 2 hours of business next day. That was over a week ago. Still nothing. This store owes me about $250, but I guess not even the manager cares about customer service. I've shopped at this store for nearly 30 years, but I won't be going back.

New Wave Wireless - mobilephonerepair - Updated October 2026

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