Five star food, one star service. However, the food is so good I almost considered a five star rating on here. Buckle up, this is a long one.
Anyways, we live around 20 minutes away, so we make a somewhat regular venture up to the cafe. Every time we have previously dined here, we've had nothing but perfect service. Today, however, was a letdown to say the least. After a short wait (to be expected on a Sunday) we were sat and after a good 5 minutes of waiting to be greeted, we were met with a server abruptly slamming a small bowl of pistachios and waters on the table before stalking off without a word. A few minutes after, Mackenzie greeted us with a canned welcome and asked if we needed drinks. We had a few questions about the selection and her answers were anything but satisfactory. After asking her to check on the selections of a certain beer, she reluctantly disappeared to check. Finally, drinks are at the table and she immediately assumes were ready to order. Now normally, patrons are met almost immediately upon sitting with the specials of the day. This was not the case today. We had to inquire ourselves, and still did not get any decent idea of what the specials entailed. We finally make our decisions (two bowls of soup and a split sandwich) when she asks if we would like the soups before. We declined, as we planned to eat them together. Later, two bowls of soup arrive, no sandwich. About 6 or 7 minutes into realizing that we may not be receiving said sandwich, we flag her down and she informs us that it will be up shortly, after running to the POS and returning a few moments later. Hmm. Okay. It eventually comes out, about 10-15 minutes after our inquiry- strangely the amount of time a sandwich might take in a kitchen normally. As my partner and I are both in the industry, we were well aware that she had forgotten to fire our sandwich originally. She was very unapologetic and ignored our table as much as possible after food drop off.
Moral of the story, the food was wonderful as it always is, and their drink selection is also quite unique and pleasant as is the atmosphere. Hopefully you receive better service than we did, but that really is the only thing to detract from the restaurant. As two seasoned restaurant service employees, we are quite picky when we're paying New Scenic prices and expect service that matches the food. Normally, the place delivers. Hopefully this is just a fluke. read more