I recently had a horrendous experience at New Road Hotel in London, and I feel compelled to share my disappointment. I booked a six-night stay at this establishment through Expedia, shelling out a hefty $1280 for VIP access, expecting a comfortable and spacious room. However, what I got was a far cry from what was advertised.
Upon arrival, I was shocked to find that the room I was given was incredibly cramped. It was so small that two people could barely walk side by side without bumping into each other. To make matters worse, there was no closet in the room, leaving us with nowhere to properly store our belongings.
When I raised my concerns with the Expedia agent, hoping for some assistance or a room upgrade, I was met with indifference. The agent essentially shrugged off my complaints, stating that there was nothing they could do about the situation. Feeling desperate, I decided to speak directly with the hotel manager in hopes of resolving the issue.
To my dismay, the manager informed me that they did indeed have larger rooms available, but at an additional cost of $70 per night. Despite having VIP access, which supposedly included free upgrades, I was coerced into forking over even more money just to escape the claustrophobic confines of my initial room.
Reluctantly, I agreed to pay the extra fee, and while the upgraded room was marginally larger, it still lacked basic amenities like a closet. The whole experience left a bitter taste in my mouth, as I felt like I was being taken advantage of by both Expedia and New Road Hotel.
To exacerbate matters, during my stay at New Road Hotel, I encountered yet another unsettling issue: the lack of cleanliness. After three days of occupying the room, I was horrified to discover that the bed covers had not been changed since my arrival. It was only upon my insistence and after presenting undeniable evidence in the form of videos and pictures that the staff begrudgingly agreed to rectify the situation.
The fact that I had to resort to such measures to ensure basic hygiene standards were met speaks volumes about the hotel's negligence in maintaining cleanliness. It's utterly unacceptable that guests should have to endure such unsanitary conditions during their stay.
In light of these multiple disappointments and lapses in service, I cannot in good conscience recommend New Road Hotel to fellow travelers. The combination of cramped quarters, deceptive practices regarding amenities, and subpar cleanliness standards make it abundantly clear that this establishment falls short of even the most basic expectations. Save yourself the frustration and steer clear of New Road Hotel.
On top of the dismal room situation, the breakfast experience at New Road Hotel was equally disappointing. Despite booking a package that supposedly included a buffet breakfast, the reality was far from what was promised. Instead of a buffet spread with a variety of options to choose from, we were presented with a limited menu offering only four basic items. To add insult to injury, the menu also included seven to ten additional items, but at an extra cost.
Not only were we restricted to selecting just one item from the meager selection of included options, but we were also nickel-and-dimed for any additional food we dared to request. It felt like a blatant bait-and-switch tactic, as the advertised buffet breakfast turned out to be nothing more than a ploy to lure in unsuspecting guests.
Overall, the breakfast experience further compounded my dissatisfaction with New Road Hotel. Their deceptive practices and lackluster offerings make it abundantly clear that they have little regard for the comfort and satisfaction of their guests. Save yourself the disappointment and seek accommodation elsewhere.
In summary, if you're looking for a comfortable and hassle-free stay in London, I would strongly advise against booking a room at New Road Hotel. Their deceptive advertising and lack of customer service make it clear that they prioritize profit over guest satisfaction. Save yourself the headache and find accommodations elsewhere. read more