Today was my first time here and I will most definitely be going back. It was a nice experience and relaxing. The prices are affordable and the selections of different styles of nails and polish is huge. read more

Great job every time. Relaxing, thorough very friendly as well as professional. I highly recommend it.

I have been getting mani/pedis here for 10 years. My nails always look great! They have a tv on most of the time and aren't really chatty, but they are friendly and don't rush you. I love that they start early and are open on Saturdays. The Vibe there is pretty chill. They don't chit chat with the customers and it's pretty quiet other than the television. Prices can and do change periodically, but they are still the best bang for your buck. PS...If you want a set of nails or anything to do with repairs or fill ins on extensions, you must call and make an appointment. read more

I have been having a pedicure at New Nails, New Albany, Ohio for about 15 years. They have always done a great job for me! I even talked my hubby into going on time! I get a pedicure about every 7 weeks and Kim has to work to get the remainder of my polish off. The classic pedi is my go to, but have splurged a few times for the all the way one. It is my treat to me! Thanks New nails especially Kim! read more

I have been going to New Nails for several years. When my mom visits from Pittsburgh, she also enjoys coming to this salon with me. I have never had a problem with the service until today. To restate, I have come here for years and know everyone that works here. Today, I just wanted my toes painted with gel polish- no change of polish, no pedicure. I called for pricing before coming. I was told $15 for regular polish and $25 for gel. I chose gel. When I went to pay, she tells me I owe $32 and change. I explain that I was told $25. The lady who spoke to me on the phone comes over and tells me $30 plus tax without acknowledging that she misspoke, made a mistake, etc. Several of the employees spoke in their language in front of me and refused to adjust the price or apologize. Today, they lost a loyal customer over $7, when in the long run, I've paid hundreds. It's so upsetting that I was not respected as a regular customer. In my opinion, running a small business is primarily about customer service. I can go anywhere to get my nails done. I will pay for the service, but if I am not treated well, I will go elsewhere. read more

I cannot say enough great things about the salon. The salon is so clean And beautifully decorated with a very modern feel. I have had the dip dine there with Crystal and she does an incredible job. She is professional and friendly! I always leave happy. read more

I have been here several times and have always been really happy with my nails.... Vincent does a great job every time! There's only a short wait if you don't have an appointment and all of the technicians are really friendly. They also take COVID protocols seriously which is much appreciated. read more

I have no idea why this place isn't lighting up Yelp. I've gotten Mani/pedis all over town, from the priciest spa and salon to the sketchiest nail spot. I'm here to tell you that Minh and his crew do the best and longest lasting nail job around. They have various price levels from basic to fancy. They are thorough and do an exceptionally high quality job. I've been coming to him for years and have followed him across town even though there are other nail places closer. I don't know if its the quality of the polish or the skill and training of his team, but you will not get a better mani/pedi elsewhere. Keep up the great work, Minh and team! read more

DO NOT GO HERE!!! I went to this shop for a gel polish. After 5 days, 3 tips had come loose. I returned to the shop to get them repaired. I signed in. There were two people waiting at the time. These customers were taken back for their service When I asked if I could get a repair the lady told me I would have to wait another 30 minutes. Two more walks came in and they took those two customers after I had already had already waited 30 minutes for a 5 minute repair. When I asked when I could get my repair, the lady replied in a very disgusted tone. "We take full pay people first". I was leaving on vacation and wanted my repair so I waited until no other walk ins came in. When she finally got to me, she was very rough and burned my nail bed with her drill. She was extremely rude and annoyed to do my repair. She left a large chunk out of the center of the nail. I ended up picking up her file and shaped the nail myself. When I left the shop, I told her I would never be back. She began to yell at me, We take "full pay people first". She began to shout at me as I walked out the door. These people are very rude and often do not even acknowledge or greet you when you walk in. Look for new owners soon. This place won't be around long treating people like this! Check out other reviews! Many of the reviews describe similar experiences! read more

One star is too much. I can't stress this enough- DO NOT get your nails done here. My girlfriend, her sister and I all got our nails done by separate people and we all had the worst experience of our life. They cut my finger and I am bleeding everywhere. read more

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I used to come here all the time and it was great, but the last two times I've gone, everything was rushed. If I wanted my toe nails painted and that only, I would've painted them at home. I come and get a pedicure to get a massage and good treatment. I went to cosmetology school and I know how to give a pedicure and this ain't it. No massage and bad service. I'm disappointed :( read more

Would not recommend. We made appointments and when we went in they took our name and said it would be just a minute. We waited for 1 hour before we were taken. Then the nail tech did not know how to shape my nails in an elegant and chic way. I'm very particular about my nails. And when I told him I didn't like the shape, he made an excuse as to why he did it the way they are. If you can, go to En Vogue Nails and ask for Tina. read more

I stopped in to get an eyebrow wax, there was no one else in the waiting area; I did see that all the workers were busy with other clients, so I signed in and sat and waited. No one ever acknowledged me, no one said hey it's going to be this long, etc. I waited 45 minutes, a girl walks in to get her nails done and they seat her immediately; they still say nothing to me; I got the occasional worker to look at me and then look away. I eventually just walked out and went to another place. Clearly they don't value anyone's time. I won't be back to waste my time again. read more

Stopped in to New Nails today because I was in the area, had some time to kill and my nails were in desperate need of attention. They were able to get me right in and Kim did a fantastic job on my Gel Mani! It's very clean and modern inside and the technicians are super friendly. I will definitely be back to New Nails next time I'm in the area. read more

New Nails - Located right next to Blue Agave and Subway on 62. - Nail Salons Near Me - New Albany, Ohio

First let me address Swehta's comment. How narcissistic to believe anyone talking in a "native language" is talking about you. Stick to the service. Very convenient, clean salon open 7 days a week! Rushed home from work and they were able to do a gel/shellac manicure and a pedicure for me even though they were closing soon. I really appreciate them staying open for that! Now that I know this is here I'll be swinging by every 2 weeks. I've been roughing it without a place open on Sunday's or late enough for my chaotic work schedule :/ FYI: your service must start 30 min prior to close if you're trying to go around closing time. Also, my iPhone took me all the way into New Albany by the Main Street roundabout (by CVS and the post office) but they are actually right by Blue Agave and Subway on Johnstown Rd by 161. Epic iPhone fail.... read more

The guy in the very back is amazing! He always takes time to make sure that my acrylics do not lift.

The worst nail salon in Ohio. I had a woman doing my nails. On my toes she tried to apply two coats in a super light color and she had to do three more coats per my request until it looked decent. for my manicure she kept nicking my skin with the file and when I asked for someone else she said I needed to wait for an hour and get behind all the other people in line. The worst customer service I've ever received. She didn't care at all. Of course the manager wasn't available so I had no one to talk to. DO NOT go here. Worst nail salon I e ever been to in the Midwest!!!! read more

Because I work a lot I rarely get to pamper myself but today I decided to drop in for a pedicure and I'm beyond happy that I did! I had Kim and she was absolutely AMAZING!!! My pedicure was luxurious, relaxing and gentle and we chatted the whole time! She is a gem and it was more like two girlfriends hanging out and relaxing than two strangers. The shop is beautiful and inviting, the massage chairs are comfy but the company is better than you will get anywhere else! When you go there, because you definitely need to lol, get off your phone and be in the moment; phone calls and texts can wait. read more

New Nails - My french pedi with free hand nail art by Kim!!! - Nail Salons Near Me - New Albany, Ohio

I went to get my nails done for Halloween. When I got there they said it would be a twenty minute wait, which was no big deal. I ended up waiting 45. My nail tech was incredibly rude and disrespectful to me. She also did not do a good job. She clipped my cuticles too close and made me bleed and said it was nothing. When she put the light on me, she burned the top of my fingers. They still hurt 4 hours later. You could tell who were the regular people vs the new people because they wouldn't make conversation with the new people. When it was getting close to closing time they started to rush a little because they did two layers on one hand and one layer on the other. I am never going back there again and definitely wouldn't recommend this salon. I would recommend the salon En Vogue Nails. read more

Was out in town for a wedding and needed something done ASAP. Walked in, got seated and started right away - no wait. The Spa pedi was out of this world - paid attention to detail and actually massaged my legs/feet unlike other places I have been. The gel mani and turned out great. Highly recommend. read more

I called at 3:30, was told to come at 4:30. I assumed this meant I had an appointment. WRONGO. I got there early and spent an hour waiting only to walk about before getting a plain old regular manicure. Waste of 2 hours of my life. Never again. Bye. read more

Very accommodating to this out of town gaggle of girls. Got us right in and took sweet special care of 6 year. She LOVED IT! I loved the callous care. A bit pricey but we needed a lot of work. Wonderful service. read more

New Nails - Me and my granddaughters get pampered at New Nails in New Albany Ohio! - Nail Salons Near Me - New Albany, Ohio

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Extremely disappointed in the customer service. Had a gel manicure and pedicure a few days ago, both in the same color. The manicure color drastically changed (mauve to dark brown - yuck) so I went back to ask if they would fix it. At first they said yes, but I would need to wait 15 minutes. I waited, only to have them tell me that it was the my fault and the color looked fine... It's a cheap manicure so if I walked in and they said they wouldn't fix it, whatever. Having me sit around and wait just to laugh at me is rude. Was beginning to trust and really like New Nails... but now I won't be back. read more

This nail salon is horrible. Called to see if they had a certain polish they said yes, only to find out that they don't when I arrived. I have given this place several chances and have been highly disappointed each time. read more

Priced well. I was a walk-in and they were able to get to me right away. I had the basic pedicure however they did more then I expected. Very friendly and funny! I will definitely be back! read more

Got a nice manicure. But don't go if you want nail art. There was only one person that does nail art. And he was off today. Other wise I liked this nail place. I was just disappointed not to be able to have nail art done. read more

Here goes.... I have been coming to this salon for about 3 years now and never had an issue. However, this past week was very different. I went for a gel manicure on 11/28. Not even 4 days later, my nails started literally shredding off of my fingers. it was like the gel wasn't even a coating on my nails. I was soooo distraught that I called and asked them to please repair my nails. The lady who answered the phone was very nice and happily said yes. When i arrived i was warmly welcomed, I was told to go to the open table. So I sat down, 3 or 4 of the nail techs came over and were pointing at my nails and laughing. They were speaking in their language to each other and continued to snicker and point. My nail tech looked at my hands, picked out the worst one and started away with repairing ( you can see in the photos, it is my middle finger on my left hand ) Meanwhile, the other techs were still hovering and laughing, whispering, etc. Even to the point where the customer next to me was completely turned around in her chair staring at me and the situation. When the tech was finished with my nails, she said she was done. Did not even do so much as offer to touch any of my other nails. Complete WASTE of TIME and MONEY. If you want your nails to look completely trashed, fall off of your fingers, and have no way to fix the situation..... be my guest in giving this salon your business. I however, will NOT return. read more

New Nails - Nail Salons Near Me - New Albany, Ohio

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They always do a nice job. Prices are better than most nail salons in the area and the staff are friendly.

I just retuned home. I got my spa pedicure and gel polish manicure at New Nails. I'm totally not satisfied with their work but more importantly not happy with how they treated me. They were constantly making remarks in their native language and I felt extremely uncomfortable because it was obvious they were discussing me. They did not clean under my nails and when I asked they just said its not coming and told me to move to another chair and wait for another person. I waited 10 minutes for another person. Once finished the tech accidentally dropped a towel fell on my toes and I asked if they could fix where it messed up the paint on one toe she got annoyed and said something to another customer about me. Additionally, when I simply questioned the bill asking for itemization they looked at me as if I were crazy. I will never go back here. read more

I just saw Swetha N. review of 1 star and her "bad experience". Anyone looking at her review please consider that all other reviewers have given 4 or 5 Stars for their experience with New Nails services and the staff. I have been a customer for 2+ years now and have had manicures (regular and gel polish), pedicures (from the most affordable to the organic, hot stone) as well as wax services (brows, upper lip, chin/ Neck) and have NEVER had a bad experience. I am generally a walk-in and don't mind waiting if the wait is reasonable (no more than 20 minutes) - Kelly and her friendly staff always advise me of the wait time and propose an alternate time for me to come back. Lately I have been calling for same day appointments and I am always treated with the utmost respect. I am very satisfied with Kelly and her knowledgeable staff; yes sometimes they speak in their native language but it is not true that they speak badly or negatively about their customers - New Nails is a professional salon that is run with honesty and integrity. Since it is Kelly's business I say that she and her staff are allowed to speak any language they wish to speak and anyone who doesn't like it should go ostracize another beauty/ nail salon. All services that I have had done have always been impeccable; if the staff makes a mistake they fix it right there for free so to state that any staff member didn't apologize and fix the problem is a blatant lie by Swetha N. Sorry I will get off my soap box now - it just makes me furious when grumpy, needy people try to drag down small businesses especially when I know that the owner and staff will bend over backwards to treat the client to a relaxing experience. read more

Just moved from CA and tried other nail shop...all bad...New Nails? ALL GOOD!! Highly recommend!

This was a very disappointing experience for me. It's closing in on Christmas time and I dropped into this new(er) location by my home in New Albany to get a full set before festivities. The gentleman that did my nails (I apologize I do not have his name, he was the only man at this location) was not very kind and I am having to now undo his "work" this evening by appointment at a different salon. Usually I love writing positive reviews, but I have to say that this was the worst experience at a nail salon I have ever had. He did not do cuticles, the nails are diagonal and each is misshapen. I have an appointment at different salon to remove all nails and re-do this evening. I asked him to fix his mistakes throughout the experience however each time he tried he made things worse. I will never go back to this location and I will be very vocal about this experience. His carelessness, rudeness, and lack of concern has caused him multiple possible customers. read more

Came in for a walk-in pedicure and got in and out in about 45 mins. Not only were they quick, but they did a fantastic job! I would definitely recommend and definitely go back. read more

I'm a regular here and just realized I've never posted a review. Kelly and her team do a very nice job and that's why I keep coming back. It's a clean and friendly place that does great manicures and pedicures. I've never had a waxing done here but I've seen many others come in for those appointments as well. They have all of the latest colors and techniques and are constantly trying new products. The prices are very reasonable and they'll always try to get you in. Give them a try... You won't be disappointed. read more

My daughters and I just got gel manis and regular pedis @New Nalls. Love the results! Staff friendly & professional; pricing very reasonable. Great color selection and attention to detail so appreciated! read more

Nothing posh about this place, but quick, efficient, convenient and with good quality results. Stopped by after work and walked right in. Definitely is not a destination salon, but great for getting the job done! read more

Stopped by spare of the moment they accommodated me and did a great job. Salon is very clean and staff very professional.

I 100% do not recommend going here and if you, be prepared to get a mediocre job done and over charged. I just got back from going there and all their prices on their menu are incorrect. I paid a ridiculous amount just to get a fill on my acrylics and they're not well done. What is shown on their colour samples is not close to being the same colour in the bottle. I am so disappointed in this place not only because I got taken advantage of and overcharged but because my nails look like I did them at home (and I am NOT an artist). Will NOT be going back unless I am desperate and won the lottery. read more

First time and not the last! Went for pedi and it was amazing. I got the candle oil treatment and my feet and legs felt so soft! They really take their time and make sure it's done right. Great prices! read more

The nails looked nice, but my appointment started 45 minutes late and it took forever. Not that impressed.