Since my review was removed, let's try this again!!! You know I wasn't lying if they getting my stuff removed!!! I've been a LOYAL customer for over 10 years. I spend no less than $30 each time I dine here and I dined at least twice a month. I normally don't give a place but one strike but I gave this one three, and today was the third.
Firstly, I never carry cash and always pay with cards. I signed the receipt and left a $4 tip and totaled it at the bottom. A few days go by and the amount is adjusted on my card, as usual, to include the tip. The amount was adjusted $40. I called and told them about it. They thought I was lying and had to check all these records, but if you have accurate records you will see it at the end of night and when you count the drawer. NO!!! I talk directly to Mark and he says he didn't pay attention to the total and that it looked like $40 and he couldn't give me my money back just a credit. STRIKE ONE.
On another occasion, it was a new employee. He had a very nonchalant attitude the whole time. He took our drink order and food order. Neither came out within 20 mins of sitting there. Told Mark again, he did nothing again. We walked out and left without saying anything. STRIKE TWO!!!
Today was the last straw!!! I vowed not to go back, but I was hungry one day and every other restaurant was packed and I knew I could eat quickly here. I was one of three people in the entire restaurant eating. My ticket was opened at 11:40am. The hostess sat me down, an older Asian lately with a blondish bob. I told her what I wanted immediately. She stopped me and told me my waitress will be here to get my order. I said to myself she needs to hurry up. I was hungry and had a full day ahead. I didn't have an attitude or anything. Unbeknownst to me, the waitress was on the sideline watching me and listening to me. She gets my order and my food comes out with no problem. The problem comes in when I'm ready to go. I sat, ordered and ate within 15 mins but it turned into over an hour sitting and waiting for her to come back and give me the ticket and to box the food. I watched every waitress, even the front cashier Asian girl; take orders, seat people, bring food, bring condiments, even bags, but the never looked back my way. I saw them even going all over the restaurant front, back, and on the side of me help everyone else. She finally comes and she drops the ticket and was about to leave and I say, " Oh, I sat here for 30 mins waiting on you and you never came back!" She said nonchalantly, "oh, I'm sorry but you need anything now." I asked for a box, but as I thought I said I'm not paying for this and this is how I'm treated. I told her that when she came back and to get Mark. He came peeking around the corner and his mouth dropped when he realized it was me. Because like I said, he KNOWS me. He comes to the table walking defeated because he knew this was going to end bad. A lose-lose situation for him!!! By this time, the lunch rush was in full effect and the restaurant was crowded. He is whispering to me and asking me what's wrong. I told him she didn't come back. He was like but you got your food on time so what's the problem. Clearly, he doesn't know my OTHER SIDE, MOTHER MAYBELL, and how I've shut down whole restaurants in the middle of the day on how I acted getting bad service. And I told him, I came here to get waited on and I'm not running around looking for nobody that's not my problem or job. He continues to say, I'm putting him in a bad position, not apologizing or anything or trying to appease the situation. He even went to her and she told him she didn't come back, but I'm going to pay for anything?!? NOT ME!!! He was like, " Normally when that happens we ask people not to come back!" I politely stated, "I wasn't coming back and I have a HUGE social media presence and my name rings bell, so he did this to himself!" I asked him to move out my way so I can leave and I got up and left.
It's 1:30am, I didn't want to write the review when I was mad because I know I wouldn't have conveyed the necessary points, but from a person in the position he is in during these years of COVID, and you couldn't even operate or open and you treat someone who was feeding you and your ancestors is appalling to me. No regrets or nothing and you lose pretty much everything for a less than $20 ticket. I will not let this go and he will think of me every time he goes to mistreat someone who was good to him!!! I DO NOT SUPPORT HIM OR ANYTHING ABOUT HIM!!! I COULD CARE LESS WHAT HAPPENED TO HIM, HIS BUSINESS, OR ANYTHING ELSE HE HAS GOING ON IN LIFE!!! MARK, YOU WILL SUFFER FROM THIS DAY FORWARD!!! PLEASE DO NOT SUPPORT THIS BUSINESS AT ALL COSTS!!!! read more