They were pretty quick to get the CPAP machine, but the follow-through was not very helpful. Would…read morenot return phone calls. Called to order supplies never heard back from them. Their mask fit process was a joke. Daniel said it fit fine, but the mask leaked because the cushion was the wrong size.

Everything about my experiences there could have been better…read more The OSA department is a ghost town. Finding someone to talk to you (with interest) is unlikely. Their supplies are limited. Their policies are draconian. The main store is much the same: rude or disinterested staff, disorganized, and draconian policies. This is why online providers flourish. If you want to keep our business, treat us with respect and interest. Otherwise, we'll shop online.

The shop has a nice selection of walkers and wheelchairs. What sets this DME provider apart is the…read moreexcellent customer service and kindness. Jeff, the owner of the shop is friendly, well-informed, and makes suggestions based on the customer's needs. During a visit to purchase a transport chair, the person driving an individual I was helping locked her keys in her car. Jeff didn't miss a beat and helped us settle in and be comfortable waiting for a second set of keys to be delivered. Also, he has a transport chair generally in stock which is about $250. Much more sturdy with better wheels and brakes than the type you find at Walgreens and Walmart. It is easier to push over cracks and uneven surfaces in the community and weighs about 20 lbs which is lighter weight than many models of transport chairs. I would definitely recommend Your Mobility of NM to friends, family, and work colleagues.

From the owner: We specialize in lift chairs, wheelchairs, rollators, bath safety and mobility scooters.read more

If I could give 10 stars to Michelle, she was very helpful in helping me order equipment for my…read morecpap machine.

Stay away! Stay far, far, far away! I wish I had looked up their reviews before ordering anything…read more They have a garbage rating for a reason. I ordered a replacement backrest for my rollator, picked the one they said was correct for my specific model. It arrived quickly, but it turned out it didn't fit my walker at all; two inches too short on the ends, with knobs too wide to fit through the corresponding holes in the rollator. This was annoying enough, but the real nonsense started when I tried to return it. Turns out no living human ever answers their phone, their chat bot is a joke, and the link on their Returns page will only dump you onto an error page stating, "Page Not Found". Emailing is useless. I've tried twice and no one has replied to me. So, now I'm stuck with a backrest I can't use and no way to return it. Oh, and the cherry on top: If I ever do get someone to get back to me with return info (not holding my breath for that), I'll be required to pay a 15% restocking fee! Yes, for an item that does not fit because they advertised it incorrectly. Pay attention to all these bad reviews. HME got them the old fashioned way: They EARNED them.

Rotech was referred by my hospital and quickly filled my order for oxygen and an oxygen generator…read morefor just $26.00. I asked the guy wow $26? Right. He left out that it was monthly. I went online two months later and asked them to cancel. He asked why with an email under Deepak Kumar2. I wrote it's not needed. It responded okay I'll have someone to pick it up. Nothing scheduled. I called to their location. Told them cancel. They didn't. I had a second person to cancel it and that person says oh you need a medical form to cancel the service. I don't know why they didn't explain that during the email. Maybe their AI wasn't working and they had to wing it. Just be careful when your hospital signs you up for their service. They don't tell you that its mandatory and you'll need it til you die or they sign an AMA form.

Horrible follow-up. I've had to call multiple times for someone to call back and help with issues…read more Currently, water comes out of my cpap mask and into my nose while I'm sleeping. I called a week ago, and still no response.

This business is a little tricky to find....but the staff is friendly and helpful. The RT, Phillip,…read moreis friendly, patient and a good teacher.

horrible customer service. All com munition was because I…read moreinitiated it. When I did get to talk to someone I was given partial information and made at trip all the way to the location only be told "they made a mistake". while sitting in lobby for it be squared away I got to hear a call on speaker with the worst customer service ever.

I have both a BiPAP and oxygen concentrator from Apria and the customer service is absolutely…read morehorrible. They gave me an oxygen concentrator originally that was so loud. It vibrated the floor in my house when I called them to complain I was told in a very judgmental tone that they all make noise however I have experience with an oxygen concentrator, and no, they are never that loud when I took it back to them. The guy that took it from me, literally rolled his eyes at me. I demanded that he plugged it in and then tell me that that was normal once he plugged it in, he agreed that it was defective and they gave me a different oxygen concentrator. I'm now having a similar issue with my BiPAP. It has been giving error codes and I have left multiple messages for them to call me to arrange for a warranty repair and cannot get a call back in almost a week.

Not a good company I tried calling them to hey don't answer me & the staff are not very nice & plus…read moreI am trying to call to pick up my oxygen control tank they don't n't call me to pick it up

Menaul Compounding is my go to for compounding pharmacy for the last 30 years! I appreciate…read moreFarchid's expertise is consulting with complicated patient recommendations. I've had other compounding pharmacists not prepare hormone formulas properly but can always count on products from Menaul Compounding Pharmacy to work as intended. I highly recommend them completely!

The have a team of exceptionally nice people here. The store is very clean. The service is kind and…read moreefficient. They have very good prices. I will keep coming here just for how kind they all are.

Access Solutions did a VA approved remodel for my husband, a US Army Veteran. I am so glad we…read morechose Access Solutions!! Chris, Dave and the whole Access team were wonderful!!!.Planning with our input and suggestions and explaining every detail and how the remodel would progress. The team at Access Solutions treats customers the way a company should...with respect, dignity, kindness, and understanding. They follow through with all that is planned, and if there is a change of plans they let you know immediately! They are not the kind of company that leaves you hanging....wondering if someone is going to show up. They always have an open line of communication with clients and let you know what is going on. I highly recommend Access Solutions if you are looking for an adaptive remodel!! I guarantee you will not be disappointed!!

From the owner: Welcome to Access Solutions! We specialize in accessible Home modifications of all types and size…read more We have been in business in the Albuquerque area for over 37 years and are here to help you with your in home healthcare equipment needs. We offer sales, installation and service of Barrier Free Showers, Walk in Tubs, Safeway Safety Step Tub Cutouts, Grab Bars, Ramps, Stair Lifts, Patient Lifts, Vehicle Lifts, Mobility Scooters and more. We have a knowledgeable, friendly, experienced staff to answer all your questions. Please call us today or visit our showroom at 4545 McLeod NE Suite A Albuquerque, NM 87109

Despite repeatedly informing this company that the payment they were trying to collect from me…read moreshould be directed to the VA Health Care System as it was part of a procedure authorized by VA Community Care, they refused to bill the correct party and were incredibly rude on the phone each time I spoke to them. Completely unprofessional, incompetent, and not veteran friendly. They deserve to go out of business, because they don't know how to bill the write party, and they have zero professionalism or courtesy. 0 out of 1 million. No one should do business here.

The way this company bills is why our medical system doesn't work. Saw my ortho guy who prescribed…read morea simple thumb brace. This third party company who supplied the brace billed it at $91. The company they received it from (Hely & Weber) sells it retail for $32. When I questioned the company about the Pricing they blamed the "Code" that they submitted . That it "allows for" this amount even though you can buy it yourself for $32 with free shipping on the web. She saw no problem in billing this amount and my insurance paid $82.86 and of course they also wanted a "copay". As a doctor myself I found this kind of billing unethical and reflects what wrong with these max profit businesses. Search online yourself rather than go through this company, you will save your dollars.