The shop has a nice selection of walkers and wheelchairs. What sets this DME provider apart is the…read moreexcellent customer service and kindness. Jeff, the owner of the shop is friendly, well-informed, and makes suggestions based on the customer's needs. During a visit to purchase a transport chair, the person driving an individual I was helping locked her keys in her car. Jeff didn't miss a beat and helped us settle in and be comfortable waiting for a second set of keys to be delivered. Also, he has a transport chair generally in stock which is about $250. Much more sturdy with better wheels and brakes than the type you find at Walgreens and Walmart. It is easier to push over cracks and uneven surfaces in the community and weighs about 20 lbs which is lighter weight than many models of transport chairs. I would definitely recommend Your Mobility of NM to friends, family, and work colleagues.

From the owner: We specialize in lift chairs, wheelchairs, rollators, bath safety and mobility scooters.read more

They were pretty quick to get the CPAP machine, but the follow-through was not very helpful. Would…read morenot return phone calls. Called to order supplies never heard back from them. Their mask fit process was a joke. Daniel said it fit fine, but the mask leaked because the cushion was the wrong size.

Everything about my experiences there could have been better…read more The OSA department is a ghost town. Finding someone to talk to you (with interest) is unlikely. Their supplies are limited. Their policies are draconian. The main store is much the same: rude or disinterested staff, disorganized, and draconian policies. This is why online providers flourish. If you want to keep our business, treat us with respect and interest. Otherwise, we'll shop online.

If I could give 10 stars to Michelle, she was very helpful in helping me order equipment for my…read morecpap machine.

Stay away! Stay far, far, far away! I wish I had looked up their reviews before ordering anything…read more They have a garbage rating for a reason. I ordered a replacement backrest for my rollator, picked the one they said was correct for my specific model. It arrived quickly, but it turned out it didn't fit my walker at all; two inches too short on the ends, with knobs too wide to fit through the corresponding holes in the rollator. This was annoying enough, but the real nonsense started when I tried to return it. Turns out no living human ever answers their phone, their chat bot is a joke, and the link on their Returns page will only dump you onto an error page stating, "Page Not Found". Emailing is useless. I've tried twice and no one has replied to me. So, now I'm stuck with a backrest I can't use and no way to return it. Oh, and the cherry on top: If I ever do get someone to get back to me with return info (not holding my breath for that), I'll be required to pay a 15% restocking fee! Yes, for an item that does not fit because they advertised it incorrectly. Pay attention to all these bad reviews. HME got them the old fashioned way: They EARNED them.

This may get long, but the building was not what I expected it to be. First, I passed by this…read morebuilding a lot. It took me awhile find the way in. They have an entry way on Westside with a sign of the company, but the gate was locked. The open entry way is on Golf Course with no sign. It looked like it led to a dead end because the building was walled off, but the road goes around the building. They have a lot of doors. I don't know where the other lead to, but the door I took led me to two more doors; HME or HIT. When you walk into the HME Specialists side, it reminded me a tiny convenient store. I think they have a sensor when someone walks in because someone walked out from another door that look like it led to an office/clinic. The door had a sign that most office/clinic have. It is about respecting other patient's privacy, but I feel like having us check in in front of everyone waiting in this tiny convenient-like store sort of violates that. The building is so big, but why is this place so small??? Anyways a specialist came out and told me he'll be with me in 2 minutes. I thought "No problem. That's probably like 5 minutes". I think I waited another 10-15 minutes. This guy who had the same appointment time was seen before me even though he came after me. He was even late. I was kind of irritate at that point. He was taken into a clinic-like room outside with the store. Why was it not behind the other door, where they respect privacy so much? You can still hear everything they were talking about with the door closed. As I was waiting, I was getting worried. I read their reviews and I heard another woman discussed her father's CPAP mask/cushion with an employee about how they were not last as long as they're supposed to. What if that happened to my equipment? I was finally taken into the clinic-like room. The specialist guy was very kind. He was humorous about being late. He was very detailed about helping me setup everything and made sure I understood the equipment/paperwork. I don't like the fact I has to order replacement parts over the phone. I was hoping it could be done on a website. I know nothing can last forever, but I am surprised these equipment don't last long. You need replacement parts every 3-6 months. I hope this equipment/therapy will be a better experience for me.

I received wrong product from company due there error tried fixing the problem but was transferred…read morefrom one dept to another I requested manager I don't think ever spoke to one if it's not perceived as good service it's not

Access Solutions did a VA approved remodel for my husband, a US Army Veteran. I am so glad we…read morechose Access Solutions!! Chris, Dave and the whole Access team were wonderful!!!.Planning with our input and suggestions and explaining every detail and how the remodel would progress. The team at Access Solutions treats customers the way a company should...with respect, dignity, kindness, and understanding. They follow through with all that is planned, and if there is a change of plans they let you know immediately! They are not the kind of company that leaves you hanging....wondering if someone is going to show up. They always have an open line of communication with clients and let you know what is going on. I highly recommend Access Solutions if you are looking for an adaptive remodel!! I guarantee you will not be disappointed!!

From the owner: Welcome to Access Solutions! We specialize in accessible Home modifications of all types and size…read more We have been in business in the Albuquerque area for over 37 years and are here to help you with your in home healthcare equipment needs. We offer sales, installation and service of Barrier Free Showers, Walk in Tubs, Safeway Safety Step Tub Cutouts, Grab Bars, Ramps, Stair Lifts, Patient Lifts, Vehicle Lifts, Mobility Scooters and more. We have a knowledgeable, friendly, experienced staff to answer all your questions. Please call us today or visit our showroom at 4545 McLeod NE Suite A Albuquerque, NM 87109

Rotech was referred by my hospital and quickly filled my order for oxygen and an oxygen generator…read morefor just $26.00. I asked the guy wow $26? Right. He left out that it was monthly. I went online two months later and asked them to cancel. He asked why with an email under Deepak Kumar2. I wrote it's not needed. It responded okay I'll have someone to pick it up. Nothing scheduled. I called to their location. Told them cancel. They didn't. I had a second person to cancel it and that person says oh you need a medical form to cancel the service. I don't know why they didn't explain that during the email. Maybe their AI wasn't working and they had to wing it. Just be careful when your hospital signs you up for their service. They don't tell you that its mandatory and you'll need it til you die or they sign an AMA form.

Horrible follow-up. I've had to call multiple times for someone to call back and help with issues…read more Currently, water comes out of my cpap mask and into my nose while I'm sleeping. I called a week ago, and still no response.

There are one star reviews that you give a business because they provided poor service and you want…read moreothers to be aware to avoid a similar experience. Then there are one star reviews you write FOR a business to help in that businesses Developmnt...this is neither, unless you are planning to go to work for this outfit then you should be aware, very aware. Before I started working here I read several online reviews from former disgruntled employees, but they only expressed anger, and lacked real substance so I ignored them...only to learn they were right. Spot on even. Just go online & search their reviews... Be skeptical when you are lavishly swooned into the arms of what sounds too good to be true ...you may be all too quick to learn that the smoke screen and mirrors are just that!