Are you kidding me?!! I paid on a storage unit for almost two years here. My ex was supposed to put…read moremy stuff in there, he did not. The storage ppl knew that and never told me. They even called to request my cc when it had expired but never said I was paying for an EMPTY unit until I called and said I needed the lock cut to gain access (an ex thing). Then they said "there's never been anything in there and we called you"....I've never received a call from them only for them to ask for my new cc info. TOTALLY UNACCEPTABLE. Do you think they offered a discount? NO. Do you think they said "so sorry we should have made it more clear?" NO. Just too bad. They are THE WORST

yes they are helpful and real about customer service. helped me out over 12 months to let me keep…read moremy heirlooms. sincerely

My three year old son and I walked into the office to request a tour of the storage facilities. The…read moremanager had a large unleashed dog on the premises that was aggressive towards my son ultimately making my son cry. While I will not demonize any bread of dog, this dog was about three times my son's weight and almost as tall. The dog was bumping him with his nose / head and sniffing him aggressively, a clear signal the dog was in distress. Despite my attempts to get between my son and the dog, the dog continued to walk around me to get to my son and also growled at my son. My son stood still as he was taught. When I finally picked my son up because he was starting to cry even louder, the dog kept standing up on its hind legs to continue the aggressive sniffing, despite my efforts to block the dog with my knee. My son was quite upset by this time as the dog would not leave him alone. I asked the manager to control her dog, but she was unable to. She blew some whistle that had no impact on the dog, but she never made any effort to stop the dog, verbally or physically, beyond blowing the whistle. When we finally squeezed out the front door blocking this dog inside, the manager stepped outside to speak with us. I told the manager that she has no control of her dog, to which she replied the dog is not hers. She then clarified that the dog is in her possession as the dog's owner recently passed away. Finally, she stated that we (as in my son and I) were the first problem. What great tact, though I am sure she was trying to say she has not seen such behavior from the dog before. I had to remind her that she had no control of the dog and therefore has no business letting the dog run free. Obviously, we do not plan to rent here. Updated post Keri's response to my review: Keri, while I appreciated the fact that you called me prior to me finishing posting this review, let me add a few key points regarding our conversation: 1) Blaming me for not picking up my son immediately when the dog approached him was not really helpful. 2) Claiming the dog was Lisa's emotional support dog after Lisa stated the dog was not hers was not very honest. 3) You have my permission to post the video here. I would if I had access to it, but I will work on getting access to the video in the meantime.

This self storage is clean, well maintained and secure. Very high quality storage…read more Lisa really cares about this place 24/7 It's very reasonable for everything that is included. Nice to not have to worry about our things.

This is a great storage place for covered and uncovered spaces. They are professional,…read moreknowledgeable, very clean premises, lots of units snd reasonable. I highly recommend this business. I stored a boat here.

I don't have an issue with the storage place itself but the guy that works in the office is the…read morerudest person I've ever met in my life. I hate paying my bill because I either have to go into the office and it smells bad and he is rude or I pay my bill over the phone and am immediately hung up on by him once my payments gone through. Horrible customer service. If you don't like dealing with people then get a job where you don't have to.

Good management and good security easy access always someone available entrance and exit for easy…read moretrailer access

The Storage property is clean and maintained. Loved that they have cameras all over the property…read more Love the ladies in the office they can get things done for you. I have plenty of room to back my fishing boat into my unit. I can sleep at night knowing my unit is locked and secured. Great Location.

This site is not 24/7. I am a new customer as of March and have had to schedule an appointment…read moreduring business hours to access my unit contents. Upon arrival, the person wasn't there. They did show up late after I called the customer service number. The customer service number tried but failed at remotely granting access. The key pad entry system has been broken for several weeks, and their way of notifying customers is with a piece of paper taped to the front door. They have yet to communicate with customers even though they are aware of the issue. No resolution in sight. Failed customer service, failed customer support service number, and failed 24/7 access. DO NOT USE this business.

one of the best storages I've ever had. thank you to Stacy boitano! He has been an amazing help…read moremaking sure I have nothing to worry about, and that no matter what my spot will always be protected. very professional and kind. I definitely recommend going through store quest, and hopefully you will get to meet and experience what I do.

I recently moved from a large unit to a smaller unit. Michelle and her husband have always been…read moreunderstanding and accommodating. The facility is always clean and well maintained.

Michelle & Mike are two of the kindest people you will meet and the facilities are very clean and…read morein good repair. They're also tucked just away from the main road and much easier to get in to/ out of than some other facilities in the area as you don't have to contend with the now always hectic hwy 4 traffic ! Prices are reasonable, service is great, highly recommend!

I recently helped a friend rent a 10x20 storage unit from James Town self storage. I was having a…read moretough day and I was a little sharp with the manager. Regardless of my attitude the manager Shawna went out of her way to help us and be kind and generous. I am very pleased with the service and how she went above and beyond to help! It was a 5 star experience!

Shawna was professional, fast, did some PM work on the unit, and she offered to sweep it again…read morebefore I moved my stuff.

This is the second time I've had a storage unit at the Longeway, Sonora Ca. Location. Both times…read morehave been an excellent experience! Dina is an amazing person and I think of her as a friend. Khris that also works there I feel the same way about. They both will go above and beyond for you. I definitely trust my belongings here.

This is an update to my last review from two years ago. At that time, I rented several units…read moreeventually downsizing to one 10x20 unit. Last month I finally left this establishment and should have done this much sooner. I am currently saving a significant amount of money by doing so at another facility. Savings of $140 a month, for the same size unit!!! Dina and Dave who live on this site are great. Dina is the regional manager and Kariss is the site manager. When I first moved in Kriss did her job, as she should. I rented the units but immediately she wanted me to leave a five star review. I did so but that was based on just the move in. During the time there I became increasingly frustrated with Khriss. Reasons why are numerous but the main thing was loss of money. My money!!! After giving written and verbal notice of departure, well in advance for that a specific unit I saw that she let the autopay charge for that empty unit go thru! Once again that was loss of my money!!! Khriss is a nice person but I feel that she definitely dropped the ball on something that was solely her responsibility! Dina did make sure that another overcharge was revoked. Like I said there are other numerous circumstances that cause me to give her this one star review. No brag just fact!

Chris did a wonderful job for us today. Very happy with his customer service. My wife used the…read morestorage for a very long time. Always had really great service every time she showed up here. The grounds were always clean and tidy.

My wife and I are now empty nesters... We downsized our living about three years ago... Dealing…read morewith twenty five years worth of "stuff" was not gonna be easy... We decided we needed to store things and gift them to family, donate to charity or simply repurpose them over time... Jackson Five Star Self-Storage provided exactly what we needed for the transition at a very fair price... I should note that we needed this space at a time when our community was reeling from a devastating wildfire... Most of the storage facilities were either full or jacked up the price because of the demand... Jackson Five Star was an extremely good neighbor during those times... The facility is well lighted, properly fenced and gated and provides 24/7 video surveillance... Always confident with our items in storage... After three years, we have finally emptied the space and have no further need for it... Our experience was top notch the whole way... We highly recommend this company...