We came to this brewery to celebrate my brother and his wife inviting their baby into this world.
We chose this brewery as it is one of his favourite beers, so a group of 10 went in, unfortunately the friend that planned it, did not make a reservation, so we were not able to get seating, which is totally understandable. As an alternative, because this was one of his favourite spots, we asked if we could just purchase the bottles and enjoy them on their patio, the hostess agreed and we sat down to celebrate my brothers first baby!
We cracked open a few of the bottles, and out comes running a man yelling that we need to leave and that he's called the police. Baffled! We try to explain ourselves and that we were not trying to cause any trouble, we tried to de-escalate the situation with soft replies, but he was not having it and kept yelling that we need to leave...
So weird... all of us were beside ourselves, not knowing why he wouldn't just calmly explain this wasn't allowed.
Why did he come out yelling?
Why was he so mad at us?
He also said they were understaffed and couldn't serve us, no problem.
But as we were getting back in our vehicles, he yells back saying that the Hostess that said this was allowed, will be getting fired.
Why? Aren't you understaffed?
So odd...
We were honestly just weirded out and so taken back by the hostility.
He was so angry for a group of people sitting on his patio to drink his beer?
There must have been some sort of misunderstanding, but wow, to handle this situation like that... yikes.
I work in the customer service industry as well, and was a little reluctant to leave a review because I know how much it stings and that you want people to enjoy their experience, but I also live by a motto that I may suggest to this operation.
"It's ok to have a problem, it's not ok to do nothing about it"
As you can see, there are other negative reviews and a few of us have left the same story. However, none of us have been contacted to try to correct this or make up for it.
Unfortunately, none of us will be recommending this place any longer.
My brother will not be taking his first born child to this location to enjoy a nice cold brew. read more