I just sheepishly called Micheners Engraving this morning because I only received information…read moreneeded to make 9 plaques within 2 1/2 business days. Within 5 minutes Karl pleasantly informed me that it would probably be possible for him to have our order ready in time, providing they had the supplies necessary in the store. Less than an hour later, everything was set to have the order processed in time for our banquet. Karl was so kind and understanding, and so quick in responding to our dilemma! This kind of customer service is hard to find these days! We have used their service in the past and have had great results with the products. I highly recommend this business!!!! I would give them 10 stars if I could!

From the owner: Don't hesitate to call Micheners Engraving in Ephrata, PA. We are committed to your satisfaction…read more Call us today.

I asked to have a small plaque made for a memorial flag case. Sadly, they screwed the date up…read moretwice! Each time they made a different mistake and it was not my fault. They had written down the information and it was clear on the order form. ( He was wonderful to work with)Rob called when it was ready and said the the would bring it out to my car so the tin would have to pay for parking, very kind of him to offer after the third time I had to come in to have plaque remade due to their errors. I called when I arrived and the rudest person answered the phone and was so nasty. " I am here alone, I won't bring it out to your car. Rob isn't here!". i was hung up on. I came in and picked up the plaque. IT WAS WRONG AGAIN. I just left. i will never use this place again nor recommend this establishment to anyone. such a shame that one can't get a simple plaque made and be treated kindly. It's just extremely disheartening to pay for a product that is wrong and then be treated as if I am the one who did something wrong when I pointed out the mistake each time. After the final time. I didn't even bother. I was like, what is even the point? It was like you don't even care.

I merely asked for a quote for three lines of type on stainless steel dog tags. I had 50 that…read moreneeded done. I was told normally the three lines would cost $25, but because of the quantity they would offer me a discount of $15 a piece. I said that was a bit too expensive, but thank you for their time. The response I got from the owner Deb was: "Not too expensive, just more than you want to pay. That's two different things. Thank you." Rude. Will never get my business. And that IS too expensive Deb, sorry.

Great service and very knowledgeable staff. I let them know right away that I was just window…read moreshopping and a sales rep walked me through the entire store, discussing watches and letting me try on any piece that I wanted. No pressure and very open / honest about the wait list for high demand pieces. Highly recommended - also very good YouTube / instagram content

I have been on the "Wait List" for over a year after requesting several Rolex models, )nothing…read moreunobtainable like a Daytona or even a Submariner) Nothing has been offered, and continue to get the BS run around!

I just picked up a wedding band last week, and I'm very pleased with the quality. Jude did a…read moreterrific job not only on the outside finish, but also on the inside. One of the most comfortable rings I own. My only mild criticism is 5e time frame. They are custom made and that takes time- up to four to six weeks, or more. If you want it by a specific date you may be disappointed. That being said, I would by from Sharp again.

Wonderful selection of traditional and contemporary jewelry. We had our wedding rings custom made…read moreby Jude. She did an amazing job and we get lots of compliments. The shop has many other beautiful collections of jewelry. Sylvia, Andrea and Jude are friendly and offer great customer service.

Amazing shop and amazing crystals!! Owners are knowlegable and friendly! Ella helped me with all…read moremy needs.

What a wonderful experience I had with the owner of this fascinating store. I came with many…read morequestions and many were answered. I recommend anyone needing alittle guidance to please check them out.

They did the engraving I needed. It turned out beautifully. They also helped me with a problem I…read morehad with my gold necklace. It wouldn't lay flat, which spoiled the looks of a special and expensive necklace. They connected the 3 pieces that hang at the middle of my neck, now it lays flat so I can enjoy it.

From the owner: At JB Custom Engraving, we specialize in custom laser engraving and cutting for everything from…read moregranite and marble to fabric and leather. As a veteran-owned business, your job is our mission. Whether it's an emotional memorial for your pet, a creative gift for a loved one, or products to elevate your business's image, we'll utilize our keen eye for detail and creative vision to bring your idea to fruition. For reliable products met with exceptional customer service, never hesitate to get in touch.

I'm all about being fair, I recently gave this business a poor review. Because they have a policy…read moreabout not returning your money but only an in store credit. We returned with our in store credit, which I was dreading. We waited on the person behind the counter because we knew it would take time. We did need to initiate maybe looking through some catalogs to order what we would like. Afterwards we became more satisfied with what we were getting. I would suggest they post "in the store" the return policy, besides it being on your receipt after the purchase. And maybe encouraging the owner to be more giving suggestions and ideas on how can he make us satisfied with our purchase.

I took a lot of my jewelry here to be repaired. Mostly pieces that had been in my Family for a long…read moretime. This is the one place.. The only one place I trust to take my jewelry to. The quality of work is excellent. I also had a ring designed here. Excellent work and craftsmanship. Thank you for your good work.