Amazing shop and amazing crystals!! Owners are knowlegable and friendly! Ella helped me with all…read moremy needs.

What a wonderful experience I had with the owner of this fascinating store. I came with many…read morequestions and many were answered. I recommend anyone needing alittle guidance to please check them out.

I'm all about being fair, I recently gave this business a poor review. Because they have a policy…read moreabout not returning your money but only an in store credit. We returned with our in store credit, which I was dreading. We waited on the person behind the counter because we knew it would take time. We did need to initiate maybe looking through some catalogs to order what we would like. Afterwards we became more satisfied with what we were getting. I would suggest they post "in the store" the return policy, besides it being on your receipt after the purchase. And maybe encouraging the owner to be more giving suggestions and ideas on how can he make us satisfied with our purchase.

I took a lot of my jewelry here to be repaired. Mostly pieces that had been in my Family for a long…read moretime. This is the one place.. The only one place I trust to take my jewelry to. The quality of work is excellent. I also had a ring designed here. Excellent work and craftsmanship. Thank you for your good work.

Seemed to be very knowledgeable. Got the impression they are honest & trustworthy. Pleasant…read morestaff. Would highly recommend.

I had a custom ring made. I sat down with the jeweler. It was made exactly the way I specified in…read moredetail. It was flawlessly produced within a couple weeks. I was accommodated in every step of the process. Which felt simple and easy to get through. I recommend this jewelry maker of you want something done right and with high quality.

I brought 5 Seiko watches in for repair; none were running. Two of the watches had some corrosion…read morein the movements and he was unable to find replacements. He does not rebuild movements, which is certainly his choice. No biggie. The other 3 required batteries/capacitor and were repaired. One of the watches is 28 years old and has needed a battery for years but I neglected it. He got it working with some extra work for the simple cost of a new battery. The solar watch needed a battery and then needed the contacts cleaned. He kept it running to monitor its accuracy and called me when he was satisfied it worked correctly. Certainly, I was bummed to find out 2 watches couldn't be repaired here, but I'm the one who didn't maintain them properly. And I am thankful he got the other 3 watches working. Customer service I have to say was always prompt and courteous.

had taken a antiques german wall clock in to be cleaned and serviced. They had the clock for an…read moreextended period of time like 2months or more. The clock has never functioned correctly since. unable to wind more than a turn or 2 at best. and then it would stop after a very short period of time (just a few hours) this is an 8 day clock. after a few years of not knowing what to do or who to get to work on it I was able to local another clockmaker. He was more than willing to fix it. I have now been informed that the clock only had oil sprayed on everything and nothing else was done. I was sent pictures of the oil just smeared all over the gears. it is totally disgusting. for what I paid to have this work done I was totally ripped off. If I could put a minus score I would. I would never recommend this business to anyone. if you value your time piece please find another clock maker to do the work.

Don't go here! I don't live locally in Ephrata anymore but I am passing through for a few weeks,…read moreand took a few watches to get the bracelets sized to my wrist. I walk in and before I say anything the main lady said "oh looks like we got some Invicta watches" in a snobby tone. Now any watch person knows Invicta does not have a great reputation in the watch world, but what would it matter if I did? You're going to shame a customer walking in for the watch he brought in to have sized? The watches were still in their boxes as I had them shipped here, one is a Christopher Ward, and one is a Sangin, both smaller brands but respectable watch companies if you knew what you were talking about. Then she said she hadn't heard of them (in a snooty tone again). Which is fine if you haven't but still rude, she started to size one of the bracelets and took a few links out, but couldn't get the bracelet back into lugs to reattach it to the watch. By this time I had enough and just told her to give me my watch and walked out. Would not recommend this rude jewelry store.

Complete scam, please avoid this place. I took two rings for simple prong repair, and one resizing,…read morethat my mother had left to me when she recently passed. I explained how much they meant to me, and was stupidly trusting and didn't take pictures of the rings before handing them over. I called after one full week and they told me they weren't finished. I called another week later, and they said they would just call me when they were done instead. One month after dropping them off with no calls, and I just went in to check on them. Only one ring was done, and when they pulled it out there was a scuff that was definitely not present when I dropped them off and very obviously the shape of a jeweler's tool. When I brought it to the employee's attention, she rushed into a rote "it must have been like that when it got here". I asked if there was anything they could do, and she actually said " you'll just gave to replace the stone". So much for sensitivity. After two more weeks, and still no calls, I went in to retrieve the second ring. I put it on, and it was a full size smaller than I had asked for. The employee said "oh your hands are just swelling"; but it was a mild temperature. No swelling. Its only been four days, and the stone in the second ring is loose. They charged me almost two hundred dollars and treated these rings like garbage, then told me I would have to spend more money to fix what they refused to admit they broke.

Worst homeowners insurance. They do not cover anything,…read morecharge a $10 service fee when you pay in installments via a check. We need better modular home insurance companies.

My homeowners insurance was through "Windsor Mount Joy Mutual Insurance" company. During Hurricane…read moreHelene in North Carolina, damages occurred on the roof, causing a leak which eventually led to a hole in the master bedroom's bathroom. I reached out to The Colonial Group, located in Greensboro, NC, which has sales representatives in the local area where the insurance was originally purchased. The gentleman named J. Webster has been the person that I speak to regarding any issues I am having with my home. He then contacts Windsor Mount-Joy Mutual Insurance Company, at which time Mr. Webster submitted the claim. A short period of time passed and an adjuster was sent out to look at the damage. Shortly thereafter, we received a letter stating that Windsor Mount-Joy denied our claim and was dropping our policy. There was a significant lack of honesty from the adjuster that came out to my house, and the company automatically assumed that the age of our roof was over 20 years old, which was absolutely untrue! This company has been consistent in drafting money out of my account monthly for the cost of the 8-month plan at $85.25, which equals up to $682.00. Windsor Mount-Joy has yet to provide any type of services to our home. This insurance company is exhibiting behavior that appears fraudulent, and it is unfair to the homeowner who trusts this company. We do not have control over the weather, and we pay money to these types of companies in cases of an emergency or disaster. I will be seeking to find a new homeowners insurance plan at this point. The service from this business is unacceptable... be careful when dealing with this company!

A few months ago I took my watch to Leitzel's Jewelry in Lebanon to have it serviced and regulated…read more Since I got it back it has not worked correctly it's either gaining or losing time every freaking day it doesn't seem to hold the time for 24 hours like it has done before and when I contacted them they were rude to me and when I put up a review on yelp they accused me of trying to ruin their family business. Today I took my watch to Brent Miller in Lancaster they have a sterling reputation. Their watchmaker opened up my watch they said it looks like it never been serviced the inside was dirty and is both gaining and losing time and the gasket which is supposed to be replaced so it remains waterproof was the original gasket that was in the watch and never been replaced. I cannot say enough negative things about Leitzel's Jewelry, they completely screwed me and had me pay a couple of hundred bucks for either shoddy work and lied and didn't do the work. I wouldn't recommend them to my worst enemy!

Bought a beautiful engagement and wedding ring set. Sterling silver, costume jewelry and just…read moregorgeous! I've lost weight and no longer wear a 7 so hubby took there to be resized. I have had costume jewelry resized before and paid about $75.00. According to the young lady working there they would have to charge us the price as if the diamonds are real! What the heck does the diamonds have to do with the metal? She said return the set and get a smaller size! If I wanted to do that I wouldn't be in your store! I'm not even sure what size I now wear! And I'm being nice about what I've said. I could've said worse. Would not recommend this place. VERY disappointed since they have good reviews!