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    New Journey Cremation

    4.7 (14 reviews)
    Open • 9:00 am - 5:00 pm

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    Review Highlights - New Journey Cremation

    “In our time of grief, Fernando made the difficulty of making arrangements for my dad's funeral less painful.”

    Mentioned in 9 reviews

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    FITZHENRY-WIEFELS AND CREMATION AND BURIAL SERVICES - Angel wings leaving the florist to the viewing day 1

    FITZHENRY-WIEFELS AND CREMATION AND BURIAL SERVICES

    (9 reviews)

    Ciara was very caring knowledgeable. I lost my mother-in-law in February and she handled her…read morecremation with care and kindness. And then in April, my husband passed away. She was great with assisting us to pick the casket and bringing him to Los Angeles to be buried. The stress I was feeling was overwhelming and they made it stress-free as much as they could I highly recommend.

    I am writing to formally express significant disappointment regarding the transportation and…read morehandling of floral arrangements during the services for my husband's family member, which included a viewing in Palm Springs (Fitzhenry) and the subsequent transport to the cemetery. While I understand that funeral homes may not feel direct responsibility for arrangements not purchased through their services, the handling of these items significantly impacts the overall experience of the grieving family and loved ones. As an individual with six years of experience in the floral and service industry, I found the delivery process to be unacceptable. Concerns Regarding Transportation and Handling * Improper Transport: During the transportation from the church/viewing location to the cemetery, arrangements were visibly stacked on top of one another. This practice is disastrous for delicate floral structures and results in damage to costly tributes. * On-Site Damage: Upon arrival at the cemetery, one arrangement was visibly dropped by staff, resulting in immediate damage to several flowers. This occurrence was witnessed by numerous family members, causing considerable distress, especially given that the family planned to take all floral tributes home. * Destruction of a Key Arrangement: I had to intervene directly when an arrangement (specifically, the "wings") was being broken by a worker. I observed the worker ripping out flowers (gladiolus) and disposing of them carelessly into a bush adjacent to the casket. This specific arrangement was subsequently too damaged for the family to take home. * Missing Banners: I also had to personally ensure the retrieval of accompanying banners, which had been stuffed back into the damaged "wings" arrangement. I spoke with Mark and Danny at the time regarding the issue of the banners. Issues Regarding Floral Materials * Aisle Stands/Easels: It was observed that the metal aisle stands or easels, which were provided free of charge by the florists for the display of sprays and wreaths, were retained by the funeral home staff. These stands are typically provided for the family's use to display the tributes and do not belong to the funeral home. The family should have been allowed to keep or manage the return of these items. Recommended Action and Transparency Floral tributes are not inexpensive and represent profound expressions of love and respect. The lack of care shown for these items was extremely disheartening. I urge the funeral home to implement the following changes immediately: 1. Mandatory Transparency: If proper, temperature-controlled transportation and adequate spatial accommodation are not available in your vehicles for large or multiple floral arrangements, this information must be communicated to the families and loved ones prior to the service. 2. Staff Training: Implement mandatory training for all personnel involved in the handling and transport of floral tributes, emphasizing the need for respectful and careful handling of all arrangements, regardless of their origin. 3. Policy Review: Review current policies regarding the disposition of floral accessories (such as easels and banners) to ensure they are returned to the family or florist as appropriate. We are incredibly disappointed that a day intended for respectful remembrance was overshadowed by the observable mishandling of these final tributes. We look forward to your acknowledgment of these serious issues and confirmation of the corrective steps you plan to take.

    Anubis Cremations

    Anubis Cremations

    (181 reviews)

    Atwater Village

    I arrived to pick up remains of a relative and noticed that street parking is limited, so you might…read moreneed to park at a pay meter in the neighborhood.I was greeted by a friendly woman at the counter who retrieved the urn from the back office.

    Thank GOD for for Wesleigh at Anubis. She was amazing and so helpful. My sister had Neptune Society…read moreoriginally pick up our auntie's body from the hospice center. After the pickup we were told that a representative would reach out to us the following day so we could start making arrangements. They didn't call till 3 days later even after leaving them multiple messages! Imagine not knowing what's happening to your loved one or where they are located after they died. Our assigned rep only called AFTER I switched to Anubis Cremations and had arrangements for the body to be brought to their facilities. Wesleigh was so easy to work with. She picked up my call right away and took care of everything. She communicated every step of the way. I told her that my uncle who is a priest will be arriving in 2 weeks and we would like for the cremation and memorial service to happen while he was here. She mentioned that it's a very tight schedule but she would try to make it happen. And she 100% delivered!!! Within an hour of my initial call she had my auntie's body arranged for pickup, she sent paperwork to us and the doctor so she could start the process of filing the death certificate. The church where we wanted the memorial service wouldn't let us reserve a time till they had a cremation date. We were able to get the cremation date within a few days. We opted for a private open viewing at the crematory in Van Nuys. The crematory only does night time viewing which worked well for us since our family is busy working during the day. Wesleigh's coworker Jonathan took great care of us at the viewing. The place had a room for up to 15 people where family members could sit with the casket prior to the cremation. They dressed our auntie in her formal barong and jewelry. We were allowed to provide flowers, letters, and mementoes in the cardboard casket. Jonathan gave us sharpies so we could write notes on the casket. There were aslo tissues and an easel for our use. Although the viewing was technically 15 minutes, we were not rushed and were given about 20-25 minutes to do a prayer service and say our goodbyes. And then Jonathan and another employee wheeled her into the crematory. We watched them place her casket in the "oven" and once the door closed we left. They even allowed us to live stream the entire time we were there to our auntie's relatives back in the Philippines. The following day Wesleigh delivered the ashes to the church and she provided the letters and instructions we needed to bring the ashes back to the Philippines. We were also very happy with the urn we ordered from Anubis. It was engraved and had a photo of our auntie. It was perfect. I can't thank Wesleigh and Jonathan enough for providing an outstanding service that was stress-free, efficient, compassionate, and super professional during this difficult time of grief. I whole-heartedly recommend Annubis.

    East County Mortuary & Cremation Services

    East County Mortuary & Cremation Services

    (131 reviews)

    Cajon Heights

    We traveled more than two hours to pick up the ashes of a beloved family member, and from the…read moremoment we arrived, the staff made us feel welcomed and cared for. Noah is an exceptional representative of this business. He was compassionate, professional, and incredibly knowledgeable, taking the time to thoroughly explain the paperwork and answer all of our questions about the ashes. During such a difficult time, Noah made the entire process as smooth and stress-free as possible. His kindness, patience, and genuine care meant more to our family than words can express. We are truly grateful for the outstanding service we received and highly recommend this business to anyone in need. They exceeded our expectations in every way.

    Losing my brother-in-law was difficult, but Noah made the entire process much easier for our…read morefamily. He was compassionate, patient, and always available to answer my questions, no matter how many times I called. He truly went above and beyond to make sure everything was taken care of. We used their cremation services, and every step was handled with professionalism, dignity, and respect. Since my brother-in-law was a veteran, Noah helped us obtain his DD214, guided us through the VA benefits process, and coordinated the military honors and funeral services at Miramar. His knowledge and willingness to help with every detail took a tremendous burden off our family. Their prices were very reasonable, and everything was explained clearly with no pressure or surprises. I truly appreciated Noah's kindness, professionalism, and dedication to helping our family honor my brother-in-law's service. I highly recommend this mortuary to anyone looking for compassionate, knowledgeable, and affordable funeral or cremation services. Thank you, Noah, for your exceptional care and support during this difficult time.

    New Journey Cremation - cremationservices - Updated October 2026

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