I'm going to be honest the people who give this place less than 4 stars are either crazy or are talking about a different restaurant. I say this for a few reasons: 1) The restaurant is always squeaky clean. Now, if you like getting poisoned by dirty restaurants then be my guest, but as someone who owns a catering business this place is top notch squared away. 2) the food is always fresh and hot. I see complaints about food taking too long. Well, when you cook the food fresh it takes time. One possible solution would be to call ahead. I know that's a difficult concept but it works. 3) the employees are always professional and quick. The owner and his wife are almost always there, and they run a tight ship. 4) food is great. It's possible that people have drastically different taste buds... I guess. read more

The menu is deceiving- it states served with fried rice. This was indeed steamed rice. The chicken look like it could've been boneless chicken thighs. I probably will never try this place again. read more

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I've been coming to this restaurant for years and have always enjoyed the food, which is why this experience was so disappointing. For the first time, I ordered through DoorDash and paid more than I normally would in-store. However, my child's meal did not include a drink, even though the menu clearly says "Kids Meal w/ Drink." I also didn't receive sauces that are usually included with meals, and found out they now charge extra for them. What's frustrating is that there is nothing posted on the menu or online explaining that orders placed through DoorDash are different. If portions or included items change depending on how you order, that needs to be clearly communicated. Paying more and getting less--without any notice--feels misleading. I hope management takes this seriously because this isn't the experience I've had here in the past. read more

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No meat? I thought I got chicken and steak. It's sprinkled with a little meat on top. Went up to the counter and they said that's the way it is. read more

New Japan Express - Japanese Near Me - Garner, North Carolina

This is my second visit since Covid. My first visit was great. The food was fresh. This time the food was over spiced for Hibachi. I had shrimp. They were tiny and overcooked cooked. What happened? Did you give me a dish someone else failed to pick up. The service was horrible. The order was wrong and the cashier tried to argue me dow n. Bad customer service on top of substandard food. Goodbye read more

they gave us little to no meat and we had two orders or chicken and steak. One order was with only vegetables and i got a tray full of veggies but about 10 small chunks of chicken and steak...for 17$ that's shitty. We had another order same thing just with rice no veggies got a tray weighed down with 4 scoops of rice and 5 pieces of chicken and steak? like are you serious if you're gonna be charging people 17$ a plate for two meats then give people what they pay for instead of trying to make a quick buck read more

Decided to order take out from this place since our usual spot was closed. It was not good at all. The rice wasn't cooked well, the portions were small and the flavor was mediocre at best. I had the hibachi chicken & shrimp with miso soup and small garden salad . One of those items made me sick. I'm not sure which one but my stomach did not settle for 2 days. I would not return here.... Ever. read more

Horrible service and long wait time. Sushi rolls were not that good. Save your time and go somewhere else.

I was driving by this restaurant and noticed a number of people going in so I decided to join the crowd. I ordered the chicken hibachi which came full of vegetables including broccoli, carrots, onions and zucchini. The wait was not that long despite being crowded. I liked the fact that my meal was cooked fresh to order. The only reason this is not a 4 star rating was I felt that the chicken portion was a little bit skimpy . Too much rice, not enough protein. I will return to try something else in the future read more

New Japan Express - View of restaurant - Japanese Near Me - Garner, North Carolina

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I wasn't satisfied with portions with protein to vegetables. I ordered the hibachi chicken and steak for 14$ and I barely got any chicken or steak, and there were big carrots!? Who puts carrots in that? It's supposed to onion and zucchini. The staff were fine but that was a big disappointment. read more

Good food for a fast casual restaurant. Save some money and order a kids portion, it is still a lot of food

Great establishment. There are pretty long wait times. The only downside would be flavor. I really looked forward to eating here as we love hibachi. I would definitely go back, but maybe try something different I know everyone has an off day. read more

The restaurant is located in a shopping plaza so parking isn't an issue. There are several tables and chairs inside of the restaurant to dine in. Drinks, silverware, and sauces are self serve. I have been to this restaurant many times before and have always had good experiences. Today the food wasn't that great. I ordered the shrimp hibachi meal. You get a decent amount of food for the price. The food was served in a decent amount of time. However the rice was gummy and it tasted like it was missing something. The shrimp was good but portions of them were cooked a little too long. The plate is also served with a lot of vegetables such as zucchini, broccoli, carrots, and onions. I ate my meal with white sauce and it was good. If you get more than one serving of it there is a charge. The staff was friendly as usual. It will probably be a long time before I return. read more

New Japan Express - Shrimp hibachi - Japanese Near Me - Garner, North Carolina

A great lunch spot. We got the hibachi chicken and hibachi steak n shrimp. Both are great! There was a little bit of a wait but it was worth it. read more

New Japan Express - Japanese Near Me - Garner, North Carolina

So I ordered from this place a to-go order a spicy salmon roll and spicy tuna roll, I specifically indicated that I want them to add cream cheese, avocado and cucumber, which they did NOT add even though it is showing in the ticket and receipt and even worst the rice taste old and feels old, the salmon and tuna is DEFINITELY NOT FRESH! unfortunately for them they cannot lie about this because I'm a Sushi Chef myself. Never getting sushi from them again. (Please do better for your future customers.) read more

Good food and plenty of it. Everyone left with big plates of left overs. Definitely recommend being seated with the chef, great experience.

Food portions are ridiculous 5 pieces of shrimp and 5 pieces of steak and service was horrible oh and apparently they wont refund you if you're not satisfied with your untouched food. read more

The food was delicious. I ordered the steak and shrimp hibachi. It had a lot of flavor and the white sauce was really good. The only thing I would change is the amount of meat in the hibachi. I wish they gave a little bit more meat. The sushi isn't that great. They aren't a sushi line and I definitely would not order their sushi again but... Overall I would return. Their hibachi is delicious and a very good price. If you want good hibachi on a budget then they will hook you up. read more

My expectation for sushi at an establishment called New Japan Express was perhaps best summed as disappointing. All of the sushi choices were ultra micro portions, dry, and not very fresh at all. The rice was ultra sticky. Overall no flavor, texture, freshness, and proper color. Soy sauce is packet delivered. Overall a less than pleasant experience. read more

New Japan Express - Japanese Near Me - Garner, North Carolina

Ordered from here through Door Dash because I wanted to try the Soba noodles. Something different from the usual lo mein noodles. I have no idea why the reviews of this place are so bad. The Steak and Shrimp Soba noodles with cabbage and carrots were soo good! I just with they added a little more brown sauce to the noodles to keep the moisture throughout. Door dash delivery is a little to high for one person so I may opt to just pick it up myself next time. But the quality and flavor was very good to me. read more

New Japan Express - Steak and Shrimp Soba noodles with cabbage and carrots were soo good - Japanese Near Me - Garner, North Carolina

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I honestly ate this place twice in a row, that's how good it is! I got the shrimp hibachi, and to be honest, yea, there's a bunch of veggies. But I just so happen to prefer veggies over meat, so that didn't bother me, but I can understand if a meat eater would feel jiped. Their sauces are delicious, the ginger sauce being my favorite. I did try the salad, it was fair, and the miso soup was subpar. Overall I will definitely go here again! read more

Food was quick with DoorDash delivery and still warm when I got it! The white sauce was so yummy and everything tasted great! The crab Rangoon were delicious! read more

I made the mistake of trying this New Japan Express after a bad experience several years ago made me write this place off. Time has not improved things one bit. My Hibachi Chicken had a skimpy serving of very overcooked chicken and a bunch of veggies that were cooked to the point of being burned. It was dry, flavorless, and just bad. White sauce didn't help. Speaking of white sauce, it's apparently a profit center at New Japan Express and carefully rationed with your meal, unless you want to purchase extra in 2 tablespoon increments. If you're in the mood for tastier hibachi, give Hibachi China 88, about a mile down Timber Drive, a try. read more

Now, if this was 7 or 8 bucks I wouldn't complain but 10 for this and no drink? I got steak hibachi with no veggies and asked if there was any sauce (obviously not) Just go to Hibachi 88. read more

New Japan Express - Hibachi steak and rice. - Japanese Near Me - Garner, North Carolina

They always tell you they'll have your food out for you in 10 minutes. It always takes longer than 10 minutes, but besides that the food at the New Japan Express is good. The food has flavor to it and isn't just drenched in a bunch of sauce in my opinion. read more

New Japan Express - Hibachi Chicken - Japanese Near Me - Garner, North Carolina

We randomly stopped by here while we were driving through Garner and were very happy with the sushi rolls and the pricing. Seems like everything is made fresh and the employees are friendly. I also enjoyed the outdoor seating. read more

Not very good. Not much taste. White sauce was tasteless. Just blah.... we had the steak hibachi

I remember when hole-in-the-wall restaurants used to be hidden gems. Not so for here. Their food is cheap, but it better be when you order yakisoba and get cheap ramen noodles that taste like they were from the 10 cent pack and very little chicken. The crab rangoon is okay at best. I wouldn't even consider buying the sushi there. read more

Always fresh and good! Definitely recommend this place to anyone looking for delicious meal.

Two times I tried ordering. I should have learned my lesson the first time. The second time I the last time. Ordered some steak and broccoli with fried rice. It was like it had been sitting under a heat lamp. Dried white sticky rice, dried up broccoli and the steak very dry poor quality. Unbelievable. It was take out so didn't know till it got opened. And to top it all off, the guy that answered the phone on August 18, 2020 I was very short phone like I was bothering him. Rude. When I got there he was an older man. So maybe he was the owner or a manager but whatever should not be on the phone customers. Hope you have a better experience than I did. Good luck read more

I've been getting food from here for several years, and I've never had a bad experience. The food is always fresh and the times I've ordered over the phone it's usually ready within 10 minutes or so. The staff and I'm guessing owners are always pleasant. At times they are very busy especially the weekends, so word of advice call ahead and pick up your order. If you order when you get there you may have to wait a little while. Overall great food, and average pricing. read more

Terrible sushi and no meat in hibachi chicken! Will not go back. Very disappointed!!!!!! Terrible tea too! Undercooked veggies and white sauce too thin and watery!!!! read more

This was almost a disaster! My girlfriend is allergic to shrimp and they made hers a chicken and shrimp, mine was steak and shrimp. We walked out and just happened to check the order. We understand mistakes happen, but the cashier didn't even want to take the price of the shrimp off after they remade her meal. That gets a great business 3 stars . read more

Do not go. If you're from the north and you know good Japanese food. Don't waste your time. Just get Chinese or Thai if you want something Asian that night. The fried rice is white rice, with soy sauce and is burnt, or undercooked texture. The noodles have this really odd taste too it. Almost like a sweet not a salty. The dinner is all noodles and a few pieces of steak or chicken. Maybe a couple of small, thin pieces of vegetables if you're lucky. Just stay away. read more

New Japan Express - "Fried rice" - Japanese Near Me - Garner, North Carolina

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Hands down the worst take out experience for any Asian food I've ever had. I don't like to give such strongly negative reviews and I hope this was an anomaly. We were looking for something other than the typical fast food or national chains that seem to clutter the Garner-Clayton area. We noticed "New Japan Express" near the local movie theater and thought, "why not, let's try it." Immediately upon entering I was a little taken aback. I'm not sure what part of "New Japan" is new, but it hasn't reflected in the restaurant, its decor or its ambiance. It's basically a small hole in the wall (and not in a good way) that offers stir-fried Hibachi-style proteins and vegetables with rice or soba noodles and a few Asian staple appetizers like fried dumplings. For the adventurous, it also sells sushi that looks like it got bought at the local grocery store. We ordered and waited a good 15-20 minutes, which is about 3 times longer than any of the other area Hibachi restaurants. While I waited, I grabbed some of the sauces to go. Apparently, they must have had some have a real "it's all mine" run at the house special sauce at some point because a large sign limiting the total number of "cups" of sauce per entree permitted was prominently displayed -- I'm not kidding, the sauce limit sign was about four times bigger than the menu. And, we're not talking cups like 8 ounces. We're talking little plastic 1-2 ounce cups with lids like you might find at your local BBQ joint for sauce, jalapenos or pickles. And, if you want more than your share of cups of sauces, you can buy them for around $3 each. Riiiight. We got our to-go order and tried to eat them when we got home, with our rule abiding and carefully apportioned limit of cups of sauces. I had gone conservatively with steak and chicken and my better half with steak and shrimp. Given that this meal has the cooking difficulty that junior high school kids could master, I figured there was no way to screw this meal up. I was wrong. Pretty much everything was burnt and overcooked (explaining the long wait), including even the scorched broccoli. Normally we graze off of take-out Asian food for a few days. This time, most of our meals ended up in the trash, along with our crushed hopes of finding a good Japanese restaurant in Garner. read more

Paid for food and was informed it was given away since pick up wasn't timely enough for business. Not at anytime do they tell you there is any time limitations. Used to love em but this is fucked. read more

This place is garbage. I hope they go out of business. They are extremely rude for one but I ordered 4 separate meals to go and they only gave me 2 forks. I asked for another fork and they said "no, you have forks at home". read more

Typical hibachi to go with a decent choice of to go sushi (actually offer tuna and salmon not just crab) really nice Asian lady at the counter. Good first experience! Also extra white sauce cups are .25 cent not $3 as stated in a previous review. read more

DO NOT COME TO THIS JAPAN THINGGG!!!! Food is bad I ordered Hibachi Chicken and the flavor was Hibachi Shrimp lol, the rice is dry, they put to much brócoli then meat .. do not waste your money like I did. read more

I ordered the Steak / Chicken & Rice. (No Veg.) Taste: 1/5 the rice was bland and had 0 texture. It tasted like I was eating little pieces of butter. The meat was cooked to the point of being dry and un-flavorful. White sauce was bland as well. Portion: 1/5 I had 3 pieces of steak and 5 pieces of chicken. It was laughable how small the meat portion was. The rice portion was insane!! Probably 6 scoops. Way too much. Price: 4/5 Average for a fast serve hibachi restaurant. $10.38 for my meal Interior: 2/5 Sticky and not very clean. Outdoor seating available. Final Thoughts: WAIT TIME WAS INSANE! 25min. I will not be back. read more