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New Flooring Pro

5.0 (2 reviews)
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Services - New Flooring Pro

Fixture refinishing

Floor installation

Floor refinishing

3 More Services

Floor repair

Floor restoration

Railing refinishing

New Flooring Pro Photos

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Recommended Reviews - New Flooring Pro

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11 months ago

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10 months ago

Business owner information

Photo of Gianlucke F.

Gianlucke F.

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Came out to give us a quote within a day and explained everything in detail. No other company we…read moreinquired offered a lifetime warranty so it was a no brainer for us. It was quick, easy and no bs. Everyone we dealt with was respectful and professional. Lots of options for colors and designs as well, happy with our choice.

The man that came to show us samples and give us an estimate was great. He was on time,…read moreknowledgeable and helpful in picking out colors. He did not rush us into a final decision and we really appreciated that. Since we had seen pictures and videos of the flooring being done in other garages, and because the tech was so great, we decided to go ahead with it. He told us they were booking 8 weeks out and that someone would call us to schedule an appointment. We gave him a hefty deposit. Weeks passed and we did not hear from anyone to schedule, so we called. We did not feel it was good business practice to take our deposit and not call within a few days to schedule. We made our appointment. The day came when our garage floor was to be done. We had moved everything from our garage into our living room the night before. The installers came and tested the floor for moisture and said they could not install and would try again the following day. This was very frustrating because no one told us that moisture could delay the installation and we had a living room full of items from our garage. They came back several times before they were finally able to install, and every time was last minute, no appointment made. Good thing my wife works from home. How do they expect people to be available at a moments notice? During the weeks we waited, we went back and forth about whether to cancel and decided the whole ordeal was so annoying and decided to cancel. I emailed the company to tell them this. The owner called me and refused to give us our deposit back, claiming materials had already been purchased and it's in the contract that deposits are non-refundable. I argued that he was the owner and could refund our deposit if he wanted to and that the color we picked was very common so I believe they could have used it on someone else. I also argued that no one explained about the moisture and this should be made very clear to anyone considering having this process done. He wouldn't budge. We had to either lose the 1k+ deposit and not get the floor done or deal with this frustrating booking experience and shell out another 2k to have it done. We decided to go ahead. Finally the garage was complete. A few days later we got a call from someone to arrange for a payment to be made. I explained to her that the job wasn't even done yet! (We had also scheduled our front steps to be done but of course they were too wet!) She had no idea the job wasn't complete and told us she would call back when it was. Finally the day came to do the steps (again after several attempts at checking moisture levels). A couple weeks passed and I got a voicemail, "I have been trying to call you to arrange a payment." She didn't say her name, or what company she was calling from! And she hadn't called/left a measage before that. So rude and unprofessional. We made the payment and are done with this company. If you want a very frustrating experience and want to deal with rude, unprofessional people, this is for you. Otherwise, run the other way! The floor is nice but every time I look at it I'm reminded of the jerks we had to deal with to get it installed.

New Flooring Pro - flooring - Updated May 2026

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