I recently purchased my used RAV4 hybrid here and I am very happy with the purchase. The start of…read moremy experience at Central Maine Toyota was slightly rocky, but once I worked with Lance Libby, I had a great experience. I highly recommend him if you are looking for a sales representative here. When I first stopped by, a sales rep named Chris worked with me, but he was not very knowledgeable about the models or inventory Central Maine Toyota had in stock. He also didn't listen very well when I described what I was looking for, wrote inaccurate notes during our interaction, disappeared several times for no explained reason, and didn't have open body language. He seemed to be much more interested in talking about trucks than SUVs. I knew that he would not be a good fit for me, so I was hesitant to go back to CM Toyota, even though their inventory interested me. After shopping elsewhere, I decided to give it another shot here and the second time I worked with Lance. Lance listened well, wasn't pushy, and created a relaxed and friendly environment. He answered my questions but also gave me space. I also didn't feel questioned by him, he let me describe myself and my car needs rather than trying to figure that out for me. When I called to ask a quick question on Lance's day off, a rep named Dave "answered" my question. He was fairly arrogant and pushy, giving me information that I later learned was incorrect and he encouraged me to put down a deposit on the vehicle I was interested in instead of waiting to work with Lance. Luckily, when Lance was back, I stopped in again and put the purchase into motion. I was able to complete everything on my timeline and exclusively on the days Lance was working after that. I was not rushed and I was able to get what I believe was a great deal for both of us. I ended up being very happy with my purchase! So I recommend going here, especially if you are shopping for used vehicles, because their inventory is better than most other dealerships. The management is motivated to meet their customers budgets and create good relationships with their customers. I would just recommend that you select a sales representative who is a good fit for you because there seems to be a drastic difference in their approaches and experiences.

Do not buy a used vehicle here. Do not use the service department here. Our experience with Central…read moreMaine Toyota was unbelievably unprofessional, lazy, and not up to safety standards. I would not recommend anyone go here. Save yourself the nightmare, and drive to Augusta. For the nitty gritty of what we went through, read on: We bought a certified used Toyota here, it was a harder to find model and we really liked it, but knew during the test drive that it needed an alignment. We worked with the sales rep to have the service department give it an alignment and full look over before the final purchase went through. The alignment either didn't happen or didn't do anything, though they assured us that it did. So, the next day after purchasing, we were on the phone to set up an appointment the following week for another alignment. My husband drove the new vehicle out of state (instead of taking his work truck) and the window was smashed! Joy. Since we had to bring it back in for service, I called and was quoted for a window replacement. Seems okay, right? Well, this dealership up-charged us to CLEAN UP the broken glass and refused to include that in the service of REPLACING a shattered window... which I've never heard of ever. So bring your shop-vac with you! And on top of that, they had our car in the shop for a FULL WEEK to figure out the "alignment issues" we called everyday to find out when we could get our brand new vehicle back and each person on the line had no idea of the status of our vehicle. Finally we were told it was a caliper and it had been replaced and was good to go. But guess what? The car drove worse than before, squirley all over the road, the steering shaft cocked at all times, and pulling you into a ditch anytime you press on the brake. So, we immediately brought it to a different Toyota dealership, and within 30 minutes their service department noted that not only did we need BOTH calipers replaced we also needed the entire steering shaft replaced and guess what else was needed... AN ALIGNMENT. Oh and the cherry on top, was that the caliper Central Maine Motors put on our certified Toyota with a Toyota warranty (that they gave us!!), was an after market part. How can you say you solved the problem? And how could you in right mind sell us a certified Toyota that does not in fact met Toyota Certified standards?! There has been no apology, refund or accountability from anyone at this dealership. Oh and last thing, that really grinds my gears -- the gaslighting comments made from multiple people here is a sure fire sign that it's a shady business. Asking if we've ever driven an off-road vehicle before since we may not understand "what it feels like" implying again that nothing was wrong with the vehicle they sold us. And the sales rep asking me, a woman, if I could "handle driving this type of vehicle" when I had already explained my previous vehicle was the exact model of this car, but a truck.