I visited this office in 2025 and was told I needed a root canal and had five cavities. When I asked to see or have the X-rays explained clearly, I did not feel I was given a transparent or thorough explanation. I also felt pressured toward expensive procedures without enough evidence being shown to me. Because of how uncomfortable the situation felt, I decided to get a second opinion in early 2026. Another dentist evaluated me, adjusted my bite, and determined that I did not need a root canal. At a follow-up cleaning with X-rays, I was told I had no cavities. This large difference in diagnosis raised serious concerns for me. I also made the office aware of my condition and that I may need clearer communication and patience during appointments. I did not feel those needs were acknowledged or accommodated. The communication felt rushed and dismissive, which made the experience more stressful. Due to the lack of transparency, the pressure for treatment, and the way my concerns were handled, I no longer feel comfortable returning. I strongly recommend getting a second opinion before agreeing to major dental work here. read more

Extremely disappointed with New England Dental. I was told that the only solution for my case was tooth extraction. Since I didn't feel confident with that diagnosis, I sought a second opinion at Aspen Dental, where I was informed that the tooth didn't need to be removed at all--only a deep cleaning was necessary. Such a serious misdiagnosis is unacceptable and completely destroys patient trust. Be careful and always get a second opinion before undergoing invasive procedures." Dr Golnar Khalili read more

I have probably left a review for my wonderful dentist, Dr. Golnar, on Yelp before. But every time I walk out of an appointment, I feel like telling everyone of this excellent doctor. I have seen a number of dentists and periodontists in my life--and Dr. Golnar is truly the best. Her professionality, skill, and compassionate manner always make me feel relaxed and comfortable, even during a difficult procedure. I highly recommend Dr. Golnar for even the complex dental problems. I would also like to mention that there is a new(?), or new to me, dental assistant at this office. Darlene supported the Dr. Golnar with remarkable efficiency and brought great positive energy to her work. read more

If you are on a HUSKY dental plan and New England Dental (esp Brookfield office)( is your only option, keep looking or proceed with great caution. You will never see the same dentist twice, your dentist will not (be able to) discuss treatment or your dental issues with you (because he or she will be off to the next exam room before you can ask), they will change your appointment time without consulting with you, and might bully you into making a cleaning appointment you don't want. For all of the above you will never be confident that the procedure(s) they do are the right ones for you read more

Just went today for a cleaning after not having been since Covid. Everyone was very kind and respectful. Rooms were very clean and staff were very efficient! read more

Had a routing dental cleaning and walked out needing multiple fillings, root canal, crown and dental bridge. Wow! All that from one visit. Was told I would get paperwork from dentist explaining the need for such extensive work. Received NOTHING. Did not feel comfortable at all. Do NOT TRUST them. The "office manager" acts like he is a licensed dentist. Be Very Careful here. They take full advantage of people especially those on Husky. read more

I wish I could give no star, these people are beyond ridiculous and completely no where close to having any type of respect for anyone or your life. I was told by the manager that even if my newborn child was sick n had to reschedule that the doctors would not care for that!!! excuse me, so when they have an issue should I show the same to not care. this profression needs to go or be completely removed of it's staff and managemen. read more

I had nothing but a nightmare experience with them due to their office manager. The Indian manager does care at all about the patients and if they are happy with the work they have done. They will only charge you more and more money. They don't care. I left in worse condition then before I came in. I do not recommend this dentistry to anyone . Ever! Save yourself heart breaks and use any other dentistry, just NOT THIS DENTISTRY. read more

As can be seen from many of the reviews which I should have paid attention to, the office manager is terrible, very rude. The "gentleman" was very disrespectful to my wife, myself and an insurance representative from Anthem we had on shared call, just because they were not from the United States. The office also canceled my wife's appointment the day before even after they had prior authorized her insurance 10 days ago. The office also waited 3 months to submit the claim work which messed up my deductible already paid that did not show up on Delta Dental. This office "manager" also hung up the phone on me when I called about the missing claim for help, He is a very arrogant child that should find another line of work not dealing with people. Please believe the bad reviews... read more

This place is a joke, the girl that works at the front desk is a miserable lazy person, anytime I call she has a horrible attitude and I can't even hear what she's saying because she mumbles so badly, you can just tell she hates her job and makes the patients experience horrible. Oh and they need a manager to access patients profiles supposedly, this place sucks and the manager is trash as well no body likes to do their job at New England Dental , I'd give them a negative one out of five. read more

If I could give this facility zero stars on here I would. Not only are they unethical with their practice, the waiting room and patient rooms were filthy. You clearly are just a number there. My cleaning was so rushed and I have never experienced a cleaning like that, not sure you could even consider it a cleaning. Glad I got a second opinion on the work they claimed I needed done on my tooth because they clearly are trying to take patients money. read more

office manger dose not care about you just how he can bill your ins for as much as he can revolving door of staff and new dentist all the time ...... read more

Samuel Choi, D.D.S. Is an excellent dentist. The offer is all very nice. The dentist had made me felt confident and comfortable of my procedures. I will be doing my 6 month cleanings at New England Dental, dispute living 1 hour away. read more

My experience was first class. Efficient. Took care to avoid pain. Excellent care from the dentists who treated me, to the dental nurse to the reception staff. read more

I was a patient and called with a dental emergency. The language on their website stated that they will accommodate emergencies for patients on the same day during operational hours. This is basically a load of crap. The person I spoke with was unhelpful on many levels. While I admittedly have not been into their Danbury office since COVID the office was not very clean but the dentist was amazing. I hope she is working someplace that is credible as this organization is not in my opinion. Ironically, I ended up here several years ago to have an emergency root canal done and the my were able to get me in because of a bad snowstorm. They were literally the only dentist open .... I guess anything to make a buck. Regardless, I'm done with them and can't genuinely recommend them to anyone. I'm now on their "bad patient" list because I simply hung up on the guy who told me he couldn't help so I'll take my win and move on. read more

Absolutely horrible experience... Incredibly rude office manager... verbally abusive to me and others... sub par Covid policies.... and that awful office manager... do yourself a favor ... stay away read more

Excellent! The entire crew at the Danbury location from office staff & office manager to the dentists, themselves, were knowledgeable, courteous and efficient. I had extensive work done over a series of visits all top quality and affordable. I highly recommend. read more

I am shocked at the lack of patient care and customer service. The dentist started my root canal but got frustrated at how long it was taking to clean out the pulp in the tooth. She must of had plans cause she passed me off the other dentist to finish it. It never felt secure or healed. I called once my face swelled up. They did see me within 2 days and gave me antibiotics, but the swelling did not go down so I called again and was told I have to deal with it for over a month till the specialist could see me. I was told having an infection for over a month is no big deal and I should just do as Im told and its my fault for not taking care of my teeth. I canceled my appointment and will never go back. read more

So thanks to Newengland Dental or more precisly therre office manager deciding to "Show Me How things work" as he said after giving permission to go to my car so I could use my Ambasal I was in so much pain (esp after multiple Xray's) than literally Locking the door as soon as I walked out and closing For the day refusing to at the least call in an antibiotic seeings by the time I had gotten that Apt I was already 3 Days into a major infection which there Xrays clearly showed Leaving me to find a new dentist which out of every Local Office Tues was thd soonest Apt I could Get Leaving my infection another 5 days (8 Days total ) before I could receive Antibiotics which By than It had Traveled to the two neighboring Teeth and my jaw Causing my entire face became swollen and Bright Red Which thankfully The Dentist I found was able to extract all Effected Teeth and literally Scrape the infection out of my jaw... Another day or so and It would have become either Blood/Brain Borne and I would be lucky to still be here as it is my body is still fighting the infection over a week later it had gotten so severe all Because the office manager Decided to lock up and close for the day after just giving me permission to go to my car after taking the Xrays... not only did it nearly become life threatening it caused me to loose more than just the first infected tooth and any chance of implants from the damage to my jaw and s massive bill for what would have been covered by insurance due to not being able to get any appointments at a dentist in network.... what happened to the "Do no Harm" aspect of medical professionals? read more

The people and the location are all garbage! brought my girl friend there because her other location on Federal road sent her. She was already on edge because of the pain. And these guys basically kicked her while she was down! These people were absolutely horrible. Rude as can be, didn't do anything for her pain. Basically told her to suck it up. They then scheduled an appointment with the oral surgeon. They told her If she missed the appointment they wouldn't deal with her again. Based on the two appointments she missed back when she was pregnant. Little do they know she had such a traumatic experience there, she already scheduled an appointment with another dentist. Do not waste your time! read more

Its so funny to read in the reviews that everyone has had an issue with the Indian guy manager as I have! He is the reason why I left and im so much happier were I am now. He trys to be intimidating but he's not fooling me. First time I went there he tried to tell me what I should do and have done first which was to expensive to do at the moment. I told him what I wanted to have fixed first and this unprofessional moron had the nerve to say if thats what you want to do in my opinion is a stupid idea I couldn't belive what I was hearing I pretty much laughed at what I was hearing as I just smiled at him as to let him know you don't intimidate me or tell me how to spend my money or what I should have done. Everytime I went there he's been so unbelievably rude! I don't understand how he's still sitting behind that tight desk! Everytime I'm done w/ my appointment they send me over to this im not having that as I start walking right by him he try to call me to his desk I just smile at him and say I'm good and keep walking off. When I have to call ro book an appointment normally its the receptionist job to book it not at this place its torture im always told ok ill let the manager know and he'll call you with an availability??? As I have told her no I dont want to talk to that moron I even told her how can you stand to work next to that guy? I dont know they just have a weird system and it seems like everything had to run by him which is the problem nobody wants to talk to this ignorant asshole!!! read more

I can't say enough good things about this place. Yes, the wait times can get long, but for the kind of care you receive, it is more than worth it. I had to get full dentures and they made them perfectly! I can eat and smile again! I am VERY happy with New England Dental and would recommend them to anyone. read more

WARNING ANYONE THINKING OF GOING HERE DONT!!!!! The doctors In the back are KIND OF professional IF YOU EVEN GET THE RIGHT ONE. On the other hand the male Indian behind the delightful receptionist is a piece of shit. And that's putting it kindly. They DO NOT care about their clients AT ALL. All this guy cares about is taking Your health insurance and you for a private ride through hell. Plus his ugly attitude will have you running for the door. read more

One star is only for good doctors. The person I will tell about ruins all good in this place. Here is my experience ... I am a long time patient who also brought to this facility my entire family (husband and two sons). On March 22nd I had a schedule appointment for root canal but on March 19th during my baby's dr appointment I was told about potential medical procedure and had to reschedule my dental appointment, so I called right away and left the message. In meantime two days before the appointment New England front desk lady called to confirm my appointment so I figured out nobody probably got my message and called back. I was transfered to manager ... (let's call him Mr N, btw I knew that sooner or later I will be in very uncomfortable situation due to his personality and the way how he treated patients and also employees, I always prefer to deal with Mike) ... who I wanted to explain the situation but he kept interrupting me, constantly raising his voice, questioning if I really called, who i spoke to, what time, trying to prove I lie, yelling on me that I'm cancelling long appointment (I always, absolutely always kept my appointments there but now have a real emergency and btw ... well ... at least this day patients will have theirs visits on time, usually there is waiting time 45-90 min) etc; he was commenting whatever I wanted to say but had no chance to finish any single sentence. I told him I will check my phone and tell him exact time time I called on March 19th. And listening to his rude speech I checked my phone and figured out I called the number changing one of "0"s to "1" but still was not able to tell anything. The way how he talked to me simply led me to crying and I only said I will call later when will calm down and hang up. I couldn't talk. I'm almost 50 yrs old, I'm the mother, educated and serious person and nobody in my entire life treated me like that. I am sorry I am losing good dentists but I am not going to be a patient of this place anymore. I do not know what original country is he from that he thinks he can treats women like that but Mr N never should be a manager in charge. Absolutely never !!! read more

My previous dentist had retired and I never dreamed that I would soon after find the same quality of care that I had grown accustomed to over the years. However, New England Dental proved me wrong. This office provides a genuine personalized experience through every step of the process. The entire team tries to get to know you and understand your needs. You are greeted with a warm smile upon arrival and you don't have to wait long at all before you are taken into the room. The team explains the process clearly and helps you feel comfortable throughout your entire visit. They were quite cheerful and friendly and overall cared about my well being. I now look forward to my appointments with the hygienist who carries a pleasant conversation as she performs a thorough and painless cleaning. On my last visit I had my root canal done by Dr. Daniela Marinescu who explained the procedure and checked to see how I was feeling through the entire process. I was quite happy with her and the whole process. I was worried about finding a new dentist in the area but this office and its staff made it painless (no pun intended) I now look forward to my appointments and recommend New England Dental to anyone in the Danbury or surrounding areas. read more

Dr. Golnar Khalili is an OUTSTANDING DENTIST! SHE performed with total professional excellence and made my 5 hour round trip travel completely worth it!! I am returning for more work by her and feel the expenditure of my time traveling to be WELL WORTH IT! Recommend her expertise highly! SHE is TOP NOTCH!! read more

Not long after they filled several cavities for me, I went in complaining of sore gums where the work had been done. They did x-rays and a visual exam and told me it didn't even look red or swollen. I went home pacified, but still uneasy and with no diagnosis. Over the next few days, the soreness intensified to full-fledged pain requiring an unsafe amount of ibuprofen to manage. The nurse at my local urgent care diagnosed an ulcer in my gums. I called NED to arrange a follow-up visit- I assumed the ulcer had fully developed after they saw me, and now they'd be able to see the problem. Before I could tell the receptionist about UrgentCare's diagnosis, he pulled up my chart and mentioned that the doctor had diagnosed an ulcer during my visit. I was never given a verbal or written diagnosis- she told me she saw nothing abnormal and the "gums are healthy". Now that we had a diagnosis, I told the office manager I was taking a "dangerous amount of ibuprofen for pain management" and asked for a prescription for a proper painkiller. He told me to just keep doing what I was doing. I'm finding a new dentist. read more

Not friendly and not clean.. There are too many doctors in this practice. When I was there, there was loud arguing between the doctor and the x-ray technician about what he asked for and what she had done. Uncomfortable atmosphere to say the least. I was in several rooms during my appointment and in each one the walls were dirty and scuffed with dust balls in the corners. I would not go back. read more

I recently moved to Connecticut and had to search for a new dentist. It seems I got lucky on my first try with my recent experience with New England Dental. I made my appointment with Gabriella the receptionist who was very helpful and courteous over the phone and in person. Dr. Ilyas did a great job explaining the procedure I needed done and with the procedure itself. The office was clean and there was barely any waiting time when I went in for my appointment. I have no complaints and I'm glad I found a reliable practice in the local area. read more

Dr Ratna is kind and caring. So thankful she helped me. Worth talking to the office ahead of time to know costs. They worked with me not against me. read more

Dr. Golnar Khalili EXCELLENT PROFESSIONAL, I`m very grateful for being cared for and having all my dental procedure in your hands. Thank you so much for taking care of my smile. read more

Very poor in profissional skills i pay Iver 17.000$ for dental implants i being have problems and going ther to them fixing the problems is not to easy and now i have bones rejection and is coming out in my gums is makes bad breaths and hurts and the manager was rude an unprofessional and i have to go emergency room in hospital i will take the place in court read more

The worst mistake I have made in my lifetime.. I have not been able to chew food since. read more

Wait time is horrible. I waited over 40 minutes past my appt. time. When Dr. Sheikh M. Ilyas came into the room he asked how I was feeling and answered for me before I could even express my tooth pain. Then he spent literally less than 10 minutes assessing and drilling my tooth (WITHOUT ANESTHESIA). He didn't even bother to inquire whether I wanted to be numbed or not, just went ahead and started drilling. I went to him months before when he drilled too much and overworked my tooth prompting the need to get a root canal. I was stupid enough to go back to him for more work done on that tooth. He again shaved away too much and said I would need to come back for a crown. Angrily, I told him he needed to add more filling (and when he did, it wasn't smoothed down well enough) He was rushing the whole time. At one point he moved onto the next patient stating that he will "come back to me in a few minutes" I will get a crown somewhere else. DON'T TRUST HIM. He's just out to get money from you! read more

Friendly, professional and great prices. Also, the hours are great so they will always be able to fit you in. Dr. Illyas and all the other dentists are terrific. read more