Dr. Pollina made a very stressful dental situation so much better with his calm and gentle demeanor! He was able to save me the health risks of being put under for oral surgery and performed extractions safely and offered excellent after care! He is the happiest dentist I have ever met! His staff was helpful, friendly and went out of their way to provide me with all of the assistance I needed to make informed decisions! I can not stress enough how much I appreciate the entire staff! read more

Was a little worried with all the sour reviews, but they got me in fairly quickly for an emergency tooth pull. Dr. Pollina and his crew were great, very down to earth folks! Yes, you may spend a little extra time in their office, but for the level of care you get, it is worth it! read more

Dont listen to bad reviews yes there was a wait time only hour i waited extra from my schedule time. He was amazing very down to earth. Got 2 teeth extracted, very wonderful Job. read more

From repairs to cosmetic dentistry I ve had all done here dentist is highly skilled and caring I couldn't be more pleased every time I've been there I highly recommend this place to anyone who needs professional dental care read more

Dr. Pollina was simply amazing. I have dental anxiety and he put me at ease. He explained everything in great detail. I had a tooth pulled and didn't feel the needles or the tooth being pulled. Highly recommend read more

They will put you in alot of pain and will not give you the right meds. They talk during business and not pay attention. Anyone who goes here i feel sorry for you read more

my son has been going there two years. Even we arrive earlier for his appointment, you still wait a good 2 or 3 hours , pretty hard to get appointments, so your kiddos won't miss school. Just received a notice saying they are terminatin his relationship with him, because of no shows, I either cancel or reschedule because there is one doctor and his hygienist and assistant are slow and don't listen to your concerns. So maybe it's a blessing that we can find a better provider who can accommodate all his patients issues and concerns. Good luck if you have better care. read more

Worst Dental or any medical office I've have ever been to. Over a 2 hr wait they think they are the only game in town I assure you they are NOT read more

What a joke this place is our first experience. There was 12 people all scheduled for the same time out in the waiting room. They were all grumbling how worse this place was, but it was the only place that some people could go because of their insurance, what a joke. My husband's had a temporary plate since beginning of September. And then they're trying to tell them that they didn't do anything till December. Which was a lie, and then they made it seem like his fault any. Type of complaint they kick you out of the Out of the practice. Now we're sitting with no permanent plate and they want to reimburse our money. And I have a funny feeling, not all that money is going to be coming back to us. And then Tristan is the worst office manager I have ever ever had a dealing with. She got defensive. She got loud, she got upset right away. She wouldn't let you say a word. She talks over you. So the next thing I'm going to do is spread the word that the new dimension dentistry is a f****** joke. read more

Would leave a 0 star if possible. They over book and then you wait 3 hours there's absolutely no organization in this place. By far is the worst dentist I have ever been to. They are rude and unprofessional. read more

Dr. Pollina is the best. Staff is great too. I understand people's frustrations with long wait times but the staff works very hard to try to get everyone seen. I have been respected here and received excellent care. Dr. Pollina helped me get over my dental anxiety. The staff has been great with my children too. Just be patient.. scheduling an early appointment helps cut down on wait time (if you can) read more

Dr Pollina is great but trying to get through to this place is an absolute nightmare. They gave me a referral for my son and never checked what it was for so for days now I've been trying to get someone to answer the damn phone and give me the answers I need. you wait thru this whole spiel about how they will drop u as a patient of u don't do this or that but the phone rights three times say that the destination mailbox is full and hangs up on you. I've called 10 times just today. and no one can answer the phone. I'm going to look for another dentist this place is a joke. Double booking every time slot is no way to run a business, and having an appt at 10am and not getting in till 2pm is outrageous. read more

Our first visit was great, was a consultation and was aware of having to wait. Waited for about thirty mins. Had to schulde for a root canal, scheduled for 12pm arrived at 1155am signed in. No hi hello or your all checked in. Came with snacks and drinks because we knew there would be a wait. 1:10pm called my daughter back. Daughter text me at 206pm said they gave her numbing shot and laughing gas for a few mins then everyone left room. 230 still no one back in room. Daughter had to use restroom so I told her just to get up and go and if she saw a nurse or anyone in hall to just let them know she needed to go to bathroom. 3pm no one has been back in daughters room. 3:10pm weve been at dentist now for over 3 hours, and daughter has been back in room for two hours. I go up to counter and ask when they were starting my daughter's root canal that she has been back there for two hours. Lady states that a root canal takes a while. I responded with he hasn't even started working on her, she text me and all that has been done is a numbing shot at 206pm. She said she'd go find out. Within two mins my daughter text me said dentist was in her room. Two mins later nurse comes and gets me and dentist tells me my daughter is crying and saying it hurts so he isn't doing her root canal and he's referring us out. He said she's so numb she will be numb til 8pm he said you can yell at me and not the staff. I said first of all no one yelled at anyone I simply asked when my daughter's root canal was going to be started because she's been back there sitting alone for two hours. I said I'm aware wait times are long here but two hours sitting in a room is a little ridiculous. I asked to see my daughter and dentist said that's fine but I'm still not doing the root canal. I went and checked in my daughter, they were putting in a temporary filling. I went back out front my daughter came out about five mins later. Ladies at the desk said dentist wanted to let you know" he wasn't back there playing poker ". I said I never said he was i simply asked you all when she was going to be started on because we had been here over three hours and she sat back there alone for two hours . Nurse said he numbed her several times. I said no he came in once at 206 and numbed her, nurse said no she probably didn't feel it since she was numb already. Let me remind you my daughter is 12. I turned and asked her, how many times did the doctor come in and numb you she said one time and then gave me a little laughing gas then left room. I said so he didn't numb her as much as you and him are saying. My daughter said when he came back in room after 310 he just started working in her mouth and she started to cry and said it hurt. If you only numbed her once and gave her a few mins of laughing gas over an hour ago I'm sure it was starting to wear off and she did feel it and it hurt. The nurse then stated if a child cries or says something hurts the dentist won't work on them... He always refers them out to be sedated. Are you kidding me? What child isnt going to be nervous or a little upset. I then stated that when scheduling the root canal appt I should have been made aware that if a child is upset or in pain that she would be referred out so which option did I want to choose. That would save them and the patient a lot of time if made aware. My opinion is the dentist was so far behind with over booking of patients that he was putting my daughter off til the end of the day when all other patients were done. Which if that was the case I would have had no problem making my appt for the last one of the day if I had been told. It was the day before Thanksgiving and the waiting room was still packed full at 310pm when it says they close at 3. Very unprofessional office and staff. Wouldn't recommend anyone to this place. Oh and the topper on the cake is the place he referred us to doesn't do sedation unless you meet a certain criteria, which my daughter didn't meet, and the lady said they work with the dentist who referred us and said he should have known that when referring us. read more

Painful experience fly by night "dentist" won't give you nothing for the severe pain he causes in your mouth you go home and suffer for days because he's afraid to do the right thing but he'll install paper clips in patients mouths which is the wrong thing if I would have read the reviews before going to big nose I would have never gave him the opportunity to put me through his torture chamber. Plus waited hours to for the torture. Then he tells you good job and fist bump I would have known the pain I would have to go through would have helped him with his big nose. read more

I really want to leave five stars but because of one office staff member, I have to leave for. She wasn't very pleasant the first time I called and actually refused to schedule an appointment with me. When my insurance company called back and got Wendy, life changed! She was so very pleasant for them to deal with stated my insurance company and they quickly scheduled an emergency visit for me. Moving along I'm at the appointment and the wait is very long for everyone. I do understand why as he is the only dentist and there are nine rooms. He is pleasant and stress-free moving from one to the other very quickly. So, you may have to wait a few minutes in between but they schedule it out pretty conveniently as your procedure is rolling along. Now, on to the personalities I came across. I cannot recall her name but there is an assistant there with medium shoulder length graying hair looks quite young and is so very pleasant. The technician who did my cleaning was very sweet, gentle and informative and super quick. Now, moving to my favorite part, Dr. Pollina! What a sweet, kind, good vibe, empathic, Informative, quick, good bedside manner. He is now my new dentist and I could not be happier! I just adore their office. And I have to be frank because initially I was not impressed with the first phone call that was not nice. But they were more than made up for it! Yes, there will be a wait. I was there a total of five hours for an extraction, a cleaning, a scaling, x-rays and discussion. Well worth it! read more

New Dimensions Dentistry - Me with a numb mouth! - Oral Surgeons Near Me - Johnstown, Pennsylvania

Best dentist in Johnstown .. he is very caring with his patients pleasant, & is the best in Johnstown .. and his staff is friendly as well.... Very pleased every time I go ... I would not go any where else .. DR Sam is THE BEST ! read more

1-2+ hour long wait times, rude, uncaring and incompetent staff

Had my 6th month cleaning done at New Dimensions Monday... Cindi explained what she was doing each step of the way - has a friendly and great personality ... Dr Sam then checked my teeth and gums after words He is a real gem as always... !! would not go to any other Dentist but Dr. Sam You get great service , great care and a great smile !! Thank you D. Sam and staff - you all are great at New Dimensions, it's so nice not to be afraid of the dentist anymore!! .... Diane Vivis read more

Our family was visiting some friends last month in the Johnstown area. The second day of our stay my wife started having severe pain in a tooth. Not having a dentist in the area, our friend suggested that she see Dr. Pollina. His office took her the very next morning which was more than we could have hoped. When he examined her he saw that she needed a root canal. Dr. Pollina performed the procedure which was painless for her. We were very thankful to say the least. The week after arriving back home we decided to have a follow-up exam with our endodontist, Dr. Lou Berman, who is one of the leading endodontists in the country. He commented to her how impressed he was with Dr. Pollina's work. From both of us we want to say a huge THANK YOU to Dr. Pollina and his staff for taking excellent care of my wife!! Thanks again, Patrick H. read more

When I got some cavities filled here in 2015, they seemed kind of rough around the edges like they had not been properly smoothed down. In fact, one would cut the underside of my tongue when I was eating. I went to another dentist and got this corrected. In the four years since then, 3 of the 4 cavities developed decay near them and had to be replaced. I believe this was because of the roughness and resulting difficulty to clean them. The atmosphere was strangely unprofessional and impoverished looking with discarded church pews in the waiting room and weird paper mache art on the walls. I felt uncomfortable with all this. The dentist actually admitted to using paper clips for root canals. Just avoid this place. read more

If I could give this place 0 stars I would. Most of the hygienists are nice, however I had two girls work on my teeth and chat like I wasn't even there. Dr. Pollina (I felt) bullied me into a tooth extraction, made me feel like I had no other choices and it HAD to be done. After the novocaine injections I left with shocks and pain in my face and chin. I saw three other doctors and was confirmed with trigeminal neuralgia (look it up! The most painful condition). I'll ALWAYS have shocks in my face. After doing some research I also found that he had an office in Pittsburgh where he was using PAPER CLIPS as posts for root canals. Avoid this dentist at all costs!! read more

I saw Dr. Polina for the first time last week he's an incredibly nice man... and is truly caring!! He is one of the few in my area that accept my insurance and to that I am grateful!! My only issue is I wish they had an after hours line for advice!! read more

Dr. Pollina has been our family dentist for over 15 years. His early instruction and attention to my daughter's dental needs are one of the reasons she has never had a cavity and has a beautiful smile! My husband and I, on the other hand, have had many dental procedures such as root canals, crowns and bridges with very little to no discomfort. They were completed with expertise and attention to every detail. We would all recommend Dr. Pollina to our family and friends! read more

My family has been going here for years. The people are friendly and the environment is great for both children and adults. The artwork hanging on the walls is amazing and helps relax you while there. I would greatly recommend this office to anyone. -Holly Morris read more