1. New Castle Auto Center

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Chappaqua, NY

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New Castle Auto Center

1.0 (2 reviews)

Services - New Castle Auto Center

Routine automotive maintenance

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7 years ago

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13 years ago

I went in for an inspection. They changed light bulbs for $60 without asking first if they can do the job.

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Farrow's Auto Service

Farrow's Auto Service

(37 reviews)

Fantastic service my first time going. They were recommended to me by a family member. Jerry is on…read moretop of everything. I asked them to install a trailer hitch and it turns out I ordered the wrong one. "No problem." He worked with me on finding the right model, and squeezed me in the day after I got it because he knew I had travel plans. Completely professional and good quality work.

I won't go through the long saga of my 2011 Subaru Legacy, but will just say that I put my faith…read moreand trust in Ralph and his team at Farrows, and they delivered. The car needed a complete assessment of the engine cylinder heads and a question of whether the challenges, length of time, repairs needed and expense would be worth the money. In the end, I decided it was all worth it, largely because I trusted Ralph and his team. I found Farrow's to be thorough, knowledgeable, honest, and communicative. Not so from a local dealer's Subaru service department which may have actually contributed to the problems with the engine (but I'll never know that for sure). My car was with Ralph and team for almost two months. Ralph never sugar coated anything -- was forthcoming about the time it would take for parts, repairs, etc, and the costs. They were diligent in working to diagnose the root cause, not just symptoms, to get it right. I picked up my car yesterday and needless to say: it's running great -- like having a completely new car (at 120k miles in). I would highly recommend Farrow's to anyone and will continue to bring my car there. A huge thank you to Ralph and master technician Bernie; can't say enough good things about them. Here's to the next 100k miles!

Doerr's Garage

Doerr's Garage

(12 reviews)

I've had so many bad experiences with car mechanics over the years that I have come to just expect…read moreit, mostly in the form of blatant overcharging for work, recommending unneeded repairs (hello, brakes that somehow need to be replaced every year!), and sometimes just outright shoddy work. I'd become convinced that this is just the normal state of things, part of the game when owning a car. They overcharge you, you push back and work out a price that's still too high but whatever. They try selling you unneeded work, you decline, they push, you decline again, they come up with other unneeded services, you decline. Etc., etc., ad nauseum. So I've been more than a bit shocked at my experiences at Doerr's. No drama, no overcharging, no constant overselling of services, nothing. Just quiet, competent work for a fair price. You drop off the car and ask him to do an oil change? He'll do the oil change and charge you a nominal price, not 3x the going rate with an added note that you need to change your brand-new brakes because they're "wearing thin". You drop off the car for a New York inspection? He sees you need new wipers, calls to tell you so, charges you $18 per wiper - not $80 - and your car is ready for pickup. I keep waiting for the other shoe to drop, but, to my perpetual amazement, it never does. It's my highest compliment, one I feel uneasy giving given how many times I've been let down by other mechanics, but- this guy is honest. He and his shop are a diamond in the rough.

Terrible business. I brought my antique jeep down to them and they refused to work on it. They said…read morethey didn't want to deal with it because it couldn't be left out in the rain and snow in their yard while they got around to working on it. I told them if they called me I would bring it to them on any day they said they could do the work. They said no. It was to much bother for them.

Prestige Subaru Sales - Our 2024 Subaru Crosstrek....my suggestion...purchase the 'premium' model. The sound system is killer!!

Prestige Subaru Sales

(55 reviews)

Service Department - My Aunt Linda ordered some extra fob keys to be made. The service person took…read morethe time to answer all the questions regarding the 2024 Subaru Crosstrek. The people were caring and helpful. They are professional, dependable, and easy to work with. The service department goes above and beyond to help their customers. The people are honest and friendly. The dealership is noteworthy. The service department responds quickly to get things done. Prestige Subaru Sales and Service has earned my loyalty. They always treat you right.

5 Stars for Prestige Subaru Sales in Pleasantville, NY If…read moreyou're looking for a car dealership that actually feels personal, friendly, and stress-free, Prestige Subaru Sales is the place to go. I like to call them a 'boutique' dealership because they're smaller than those mega-lots with acres ofcars -- and that's exactly why we love them. Over the years, we've purchased and leased three vehicles from Prestige: a VW Bug, a used Subaru, and most recently a 2024 Subaru Crosstrek that we're currently leasing. Every experience has been smooth, honest, and enjoyable. We've worked with the same sales agent for nearly 20 years, and she has always gone above and beyond for us. She takes the time to understand our needs, works within our budget, and never makes us feel pressured. That kind of long-term trust is rare these days. The service department deserves praise too -- professional, dependable, and also easy to work with. It's clear the entire dealership values relationships, not just transactions. Another thing we really appreciate: if you have a specific Subaru or VW in mind and it's not on their lot, they'll track it down for you. With the Crosstrek being in such high demand, that kind of effort really matters. This September we'll be deciding whether to purchase our Crosstrek or lease another vehicle, and there's no question where we'll be going. Prestige Subaru Sales has earned our loyalty time and time again. If you don't love the idea of wandering through acres of cars and just want people who treat you right, give Prestige a visit. You'll be glad you did.

New Castle Auto Center - servicestations - Updated October 2026

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