Twelve years later, I will do an update. It has the same excellent service, selection, and price. Yes, that is correct. I paid the same price I paid 12 years ago. I can't purchase shoes online. I need to try them on and walk around to see if they fit the way I want them to. I have never had an easy foot to fit for a shoe. When I was younger, a size 12D was impossible to find. I went into a store and asked them to find something in my size. American feet have gotten larger over the years, so much easier to find the shoe I want. read more

Great service great selection- The sales people were great. They are able to take care of the special needs of my mother. They took their time they didn't get frustrated, which was really nice. read more

I am seventy-nine. I ran marathons in my thirties and triathlons in my fifties. I spent my sixties talking about the fun I had in my earlier years. When I turned seventy I decided to quit talking about my past and work at making this the best time of my life. I walked a half marathon this past March and was hoping to get on track to completing a marathon this coming year, but foot pain is holding me back. I know from the past that New Balance builds a quality shoe. I received a pair that I ordered on-line, but the fit wasn't perfect. That's when I learned of this local store specializing in New Balance where I can be properly fitted. When I entered the store a busy sales person welcomed me. This was followed up by another salesperson who offered me assistance. I explained issues and what I was hoping for. From that she took me to the shoe display and showed me a range of shoes she felt would fit my needs. My feet were measured for size and she went to the stockroom. She came out with the store manager who fitted me and completed the sale. The sale comes with a 30day satisfaction guarantee, but I would need to take them off and wear them only in the house so they remain in like new condition. My feet were so happy in them that I kept them on. read more

See all

Love the shows love them to walk run and ven to go our very attractive pair of sneaker. I recommend new balance 100%

My husband and I really love our 990's and we were both due for a new pair. We stopped by to get each a pair and a lady named Amy helped us out. My shoe size was not in stock. I asked if we could order them. Amy looked to see if the warehouse had them and she helped order my size. My husband left with a nice pair of 2002. Everything went smoothly and we each got what we wanted or something similar. I usually wear a size 5.5 and got a 6. I hope they fit ! read more

New Balance Naples - Inside or the store - Shoe Stores Near Me - Naples, Florida

See all

I am a retired attorney who has been in 100s of stores and purchased in many of them all my working life.You have an excellent, clean and very friendly sore. It is located in the Marketplace Shopping Center near Pelican Bay in Naples. You have a sales person in your store named Amy who has been with you for two decades. She is excellent She fits your shoes properly and guides you through the purchase. She will tell you the truth and not sell you a shoe that does not meet your needs. and fit perfectly. Employees such ss Amy should be treasured. I would recommend this store to anyone, Based on this experience, i will never purchase a shoe online or never buy a shoe not properly fitted by someone like the employee mentioned. Gene Goldenziel read more

I wear a brace on my left leg and need a huge shoe (men's 11.5 6E) to fit over the brace. I need a regular sized women's shoe for the other foot. Amy was a great help - showed me a half dozen options, including several where the men's and women's shoes are identical. I walked out in a brand new pair of NB athletic shoes! I will definitely be back! read more

Do you like my new feets? Love this store and the staff is superior. I have searched 3 stores for the 860 shoes and they not only ordered and I had in 3 days but they had choices of colors. And they even offered to send to me ...I will be back! read more

New Balance Naples - 860 - Shoe Stores Near Me - Naples, Florida

Needed new shoes on the road. Met Cindy at New Balance. She advised on 10 different nuances with regard to running and tennis shoes with politeness, intelligence and authority ! As the old song goes , we haven't had that spirit here since .... forever! She takes her job seriously and makes you want to buy more shoes exclusively from her. Go to this store and you will see. She knows shoes and knows customer service and sales . read more

The perfect shoe, the perfect fit and the perfect experience every time. Thank you to Val and Amy for ensuring my feet feel great!

Attractive store with a great selection and fabulous customer service! Laurie is the BEST! Attentive, personable, kind, knowledgeable and helpful. Great experience. read more

I went back to New Balance Naples late last week to purchase another pair of running shoes and insoles and, despite working with another customer, Laurie, the manager, provided excellent customer service. Unbeknownst to me, you can enjoy a beer or a glass of wine while you shop at New Balance Naples. As far as I'M concerned, that gets them SIX stars! read more

I had a great experience at Naples New Balance. I knew what I wanted and they knew what I needed! Told them I was just starting to play Pickleball and she showed me the shoes I needed. She was very friendly and knowledgeable. She sized my feet and put me in the right court shoe! I am very happy with my purchase. I loved supporting our Local Businesses! Will be back for other shoes when I need them. read more

Amy was awesome and very helpful. I have bought many pairs of shoes there and everyone is so polite and knowledgeable. I had to exchange a pair today and Amy was quick and efficient! read more

We visited this store last year and were fitted for shoes. The shoes worked out so well I returned this year. I was notified I was wearing the wrong size (that were fitted by them the last year). I had suddenly went up a half size and width, so I figured they are the size experts (first mistake), and purchased. After returning from a trip that involved allot of walking, no matter how I laced them my heel fell out. I called the store and explained my situation (to not waste a trip) and they advised me to come in and they would take a look. Well she looked and laced them differently with the same result I had (not surprised). The clerk told me that a size 9 2E (last year's fitted size) was the same as a size 9 1/2D (this year's fitted size). So, I asked why sell a size 9 1/2 to me. I was told by the clerk to contact New Balance, maybe they could help. New Balance said it was up to the store, because of the sizing. At least one good thing...I will donate the shoes and hope someone can use them. Unfortunately, we will not be returning to the store. Lots of lessons learned here! read more

This store saved my feet. I had been walking wearing Sketchers & my feet were very sore. Cindy at New Balance measured my foot, & we discussed several different types of shoes for walking. I left there with a terrific pair of shoes that are working so much better for me. I can't remember the last time I received such excellent service. read more

Ok if you like banker hours, actually better than bankers 10 to 5. Frustrating they cannot be bothered to be open later read more

I needed new running shoes as I was very overdue. I first looked for shoes online at various websites. That gets so confusing and it is so difficult to order shoes without first trying them on. Then I looked at a big-box sporting goods store where I tried on several shoes. Oh my gosh, I found myself eventually in a hurry to get out of there - my choices were many; yet what a bewildering experience. Then, I remembered an ad in the newspaper about the New Balance store on N. Tamiami Trail. THAT experience, was like a breath of fresh air. It started with a warm welcome and some great help from a phenomenal sales associate, Laurie. Laurie TOOK MEASUREMENTS of my feet, noticed my arches (or lack of) and prescribed the perfect fitting shoe. It is a proper fit that I have been missing for years! Flawless in every way! Thank you to Laurie and to this wonderfully run shoe store. I will return for all of my future athletic shoe purchases! read more

Excellent service at New Balance Naples!!!! It's not just a shoe store the sales associates are fit specialist and take their time with you to make sure you have the right shoes for your feet! Won't buy my New Balance shoes anywhere else. They even special ordered shoes for my two children as they don't have baby shoes. Not only did they order them they ordered two sizes each because they wanted to make sure my children had the perfect fit. Thank you New Balance and Hannah our sales person! read more

Great store and friendly staff. I needed a pair of shoes that fit my wide feet. I can never find the right size in Nike or Reebok, new balance naples had the perfect size but not the color I wanted that had been a discontinued color in that shoe. My sales associate called around to other new balance stores and found my size and special color and had it shipped to the store at no extra cost! New Balance Naples will do whatever it takes to make the customer happy. read more

Great store, professional, courteous, and efficient. They had exactly what I wanted and knew what I was requesting when I called ahead on the phone. In and out in under 10 minutes and perfectly pleased with my purchase. read more

I was recently on a quick getaway in Naples FLA. I visited the New Balance Naples store and had a great experience. The staff is friendly and absolutely expert. taking the time to measure my feet, watch me walk and recommend the perfect shoes for me. I ended up with 2 pair!! Love the time that they took and the personal attention. I recommend to anyone and everyone who want comfort, quality and great colors and style. They have hip workout wear also. Thanks to Valerie and staff. I'll be back! read more

Absolutely shocked at how poorly I was treated in this New Balance location, especially considering I have been a loyal NB customer for over 20 years!! I will never go back there again. Simply appalling. :-( read more