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    New Appearances

    4.0 (23 reviews)
    ModerateHair Salons
    Open 9:00 am - 7:00 pm

    By appointment only

    Services - New Appearances

    Haircut

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    Won't give a refund even though they screwed up. Give crooked haircuts. Overcharge you. Don't go here.

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    Review Highlights - New Appearances

    I trust Heather so much, and if I don't like something, she's always willing to fix it without any hassle.

    Mentioned in 5 reviews

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    Lounge 9 Salon - 1st time. Where's the color, layers?

    Lounge 9 Salon

    4.0(25 reviews)
    0.1 mi
    $$

    I rarely write bad reviews, but I literally had the worst experience with my hair that I've ever…read morehad. I made an appt for a balayage & a cut, when I went in Erin asked me what I was thinking today. Well, obviously a balayage. I explained the cut, very simple with trim, slight layers, & long blended curtain bangs. I showed her some pics of the way I wanted the balayage to look, coppery highlights. She started putting in the lightener with foils, so ok, I guess this is a foilyage. She didn't mention beforehand. No big, I'll go with it. Figure she's the expert, & she's said foils will help my dark hair lighten. After, we were talking, & she forgot to show me with a mirror. I look in the mirror at home & realize I can barely see any lightened areas or layers. Bangs are uneven. I text her, no response. Text again a week later, she responds, says she didn't see my text. I keep asking if it's ok to lighten again so soon. I go in to fix a couple weeks later, show 2 pics. Color & style of balayage very specific. She says she'll take the color up higher & do a root tap. I'm not a cosmetologist, what is that? She started foiling (again, she didn't ask & I've been saying balayage since the beginning, the pics are balayage) up to my roots! I ask about her switching up the technique, she says that doesn't matter. wth? Now I know this isn't going to be good, but when it's done...Ahhh! Bright orange!! Bleached my precious baby hairs! And I need dark around my hairline cuz of my coloring. Been trying to resolve this with her, she tells me we need to part ways. She RUINED my hair, & it's damaged & falling out. I'd NEVER go back. She doesn't listen & does what she wants. My hair is stuck in 2005. Going elsewhere for a correction once my hair has had a little time. pics-inspiration, 1st time, 2nd time

    I love this place! Although I only see Casey, I feel like all the other ladies are just as…read moreTalented! All the clients seem like regulars and are always so please with the work they get done! I have very stubborn hair..it doesn't lift well, bleach over and over can be damaging,, but I feel like my attempts to become more of an ash blonde has been most successful with Casey..I've seen a lot of different people before here..now I don't think I'll go anywhere else!!

    Photos
    Lounge 9 Salon - Now. Wrong technique and color.

    Now. Wrong technique and color.

    Lounge 9 Salon - Horrible haircut

    Horrible haircut

    Lounge 9 Salon - Inspiration

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    Inspiration

    New Appearances - hair - Updated May 2026

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