As a new patient looking for a quality dentist after my previous provider became out of network with Delta Dental, I chose New Age Dentistry because of its many 5-star reviews. After my experience, I can't help but question whether those reviews reflect the typical patient experience.
Unfortunately, my interaction with the front office, particularly Vanessa, was extremely disappointing. Her attitude was consistently rude, dismissive, and lacking in basic customer service.
About an hour before my very first appointment, Vanessa called to cancel, explaining that an electrical outage over the weekend had caused their digital X-ray system to malfunction. While I understand that unexpected issues can happen, I asked to reschedule during the same call. She told me their computer system was down and that she would call me back later that day to schedule a new appointment. No one ever called.
After waiting most of the day, I called the office myself. Vanessa answered and, in an impatient tone, scheduled me for the following day. I also asked for an appointment reminder to ensure everything was confirmed, and she agreed. I never received one. When I called again to verify the appointment, no one answered.
When I arrived for my rescheduled appointment, the experience became even worse. Instead of apologizing for canceling my original appointment on such short notice or acknowledging the inconvenience, Vanessa told me she had accidentally double-booked the doctor and asked me to wait another 30 to 40 minutes.
When I explained that the repeated cancellations and delays had already disrupted my schedule, she became defensive and accused me of being "too pushy" and not understanding their situation. She then told me, "You can choose another dentist if you're not happy with me."
I took her advice, turned around, and walked out.
First impressions matter, and this office failed before I ever had the opportunity to meet the dentist. If this is how new patients are treated, I have little confidence that future interactions would be any better. I'm actually grateful I discovered the front office's lack of professionalism before becoming an established patient.
Based on my experience, I cannot recommend this office. I would encourage anyone considering New Age Dentistry to look beyond the star rating and read reviews carefully before making an appointment. read more
